Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,279 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Julian Taylor
12 June 2025
Rated 4 out of 5 starsVerified

All good found what I needed

All good found what I needed

Date of experience: 11 May 2025

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Kevin of Lutterworth
12 June 2025
Rated 5 out of 5 starsVerified

Good after sales service.

Unfortunatley a product that I ordered was fault and had to be returned. As they only had one item in stock, the Leisure Shop refund me, which was provided without any fuss. This is a good company to deal with.

Date of experience: 5 June 2025

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Phillip Goodhall
12 June 2025
Rated 5 out of 5 starsVerified

Buying Process

The part I required was in stock. The website is user friendly and I was able to locate the part I required easily. The payment process was also straight forward.

Date of experience: 12 June 2025

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Mrs Karen Daniels
11 June 2025
Rated 5 out of 5 starsVerified

Never had a problem ordering from this…

Never had a problem ordering from this website and delivery is great

Date of experience: 11 June 2025

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Ann Noyce
11 June 2025
Rated 5 out of 5 starsVerified

It was very easy to place my order

It was very easy to place my order

Date of experience: 11 June 2025

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Iain Gauld
11 June 2025
Rated 5 out of 5 starsVerified

Very quick and easy to make a purchase

Very quick and easy to make a purchase, good selection of spares.

Date of experience: 11 June 2025

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Tim
10 June 2025
Rated 5 out of 5 starsVerified

Goods dispatched promptly and arrived…

Goods dispatched promptly and arrived the next day undamaged.

Great service, thanks.

Date of experience: 3 June 2025

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Graham Cooper
10 June 2025
Rated 4 out of 5 starsVerified

Part replacement

Comprehensive stock shown on website.

Date of experience: 10 June 2025

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Chris
10 June 2025
Rated 5 out of 5 starsVerified

Great range of products and great…

Great range of products and great pricing, very easy to navigate.

Date of experience: 10 June 2025

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Patrick H
10 June 2025
Rated 5 out of 5 starsVerified

Fantastic Product

Ordered a Truma Gas level check device that arrived very promptly. The item itself is perfect for the job in hand and is a great tool to have when out with caravan to keep an eye on gas levels.

Date of experience: 2 June 2025

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Elaine
8 June 2025
Rated 5 out of 5 starsVerified

Excellent service and very prompt…

Excellent service and very prompt delivery .. thanks leisure shop! .. another happy customer !! Well done guys 👍

Date of experience: 29 May 2025

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paul
8 June 2025
Rated 5 out of 5 starsVerified

Excellent shop great service and fast…

Excellent shop great service and fast delivery

Date of experience: 27 May 2025

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Stuart
7 June 2025
Rated 4 out of 5 starsVerified

Fairly easy to order and process

Fairly easy to order and process

Date of experience: 7 June 2025

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Leigh Blissitt
7 June 2025
Rated 5 out of 5 starsVerified

the price was the best out there

the price was the best out there, easy to navigate web site

Date of experience: 6 June 2025

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