Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,280 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Dr Paul
8 December 2024
Rated 5 out of 5 stars

Great delivery even to Northern Ireland.I enjoyed the prompt and personal…

I enjoyed the prompt and personal customer service. I was kept informed of items outstanding and given the opportunity to amend my order rather than wait in the dark. The goods purchased exceeded expectations, arrived on time and were well packed. Would definitely recommend.

Date of experience: 1 December 2024

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Mrs Amanda Parr
8 December 2024
Rated 5 out of 5 starsVerified

It was a great website to find what we…

It was a great website to find what we needed and was delivered in good time

Date of experience: 28 November 2024

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Julie Gill
8 December 2024
Rated 5 out of 5 starsVerified

Great product and service

Great product and service, thank you.

Date of experience: 26 November 2024

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Ken Heddle
5 December 2024
Rated 5 out of 5 starsVerified

A prompt and efficient service and…

A prompt and efficient service and delivery.

Date of experience: 25 November 2024

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Lesley Fitzsimmons
5 December 2024
Rated 5 out of 5 starsVerified

Great service

Great service. Lovely stove. Very pleased
Thank you

Date of experience: 28 November 2024

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Mark UK
4 December 2024
Rated 5 out of 5 starsVerified

Staff were helpful…

Staff were helpful via email to make sure I got the correct part. Item was shipped with lots of protection.

Date of experience: 27 November 2024

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Mr Neill Foster
2 December 2024
Rated 5 out of 5 starsVerified

Great price , quick and easy

Great price, quick and easy website. Would recommend

Date of experience: 18 November 2024

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Andrew Davies
28 November 2024
Rated 5 out of 5 starsVerified

Whale Floe adapter

The Floe adapter was supplied as advertised extremely quickly. Perfect service. Thank you.

Date of experience: 20 November 2024

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Laura Ewan
26 November 2024
Rated 5 out of 5 starsVerified

Easy to shop online and find what I was…

Easy to shop online and find what I was looking for. Item was delivered when expected. Excellent all round service.

Date of experience: 19 November 2024

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Normans Customer
23 November 2024
Rated 5 out of 5 starsVerified

Really pleased that they had stock of…

Really pleased that they had stock of what I needed. Dispatch and communication was excellent. Would use again.

Date of experience: 9 November 2024

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Gareth Walker
21 November 2024
Rated 5 out of 5 starsVerified

This is the first time that I have used…

This is the first time that I have used this company but I would definitely purchase from them again.
Found the product I needed with ease and the delivery time was brilliant.
I would highly recommend to anyone.

Date of experience: 14 November 2024

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michael castleman
21 November 2024
Rated 5 out of 5 starsVerified

posted and delivered in a timely manner…

posted and delivered in a timely manner item as described good experience

Date of experience: 14 November 2024

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THOMPSON
21 November 2024
Rated 5 out of 5 starsVerified

Everything was as advertised and…

Everything was as advertised and delivered on time

Date of experience: 11 November 2024

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Paula WebbLondon, GB
21 November 2024
Rated 5 out of 5 starsVerified

Had what I needed and…

Had what I needed and dispatched/received quickly

Date of experience: 14 November 2024

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Charles Rowntree
19 November 2024
Rated 5 out of 5 starsVerified

Web site was easy to use

Web site was easy to use. The product came on time.

Date of experience: 12 November 2024

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Stuart
14 November 2024
Rated 5 out of 5 starsVerified

Great company

Great company. Competitively priced, despatched quickly and arrived in no time. Impressed!

Date of experience: 7 November 2024

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