Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,280 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

customer
13 November 2024
Rated 5 out of 5 starsVerified

Great service and pricing offering real…

Great service and pricing offering real price matching. Rapidly delivery of goods. Will definitely use again.

Date of experience: 5 November 2024

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Brian Meharg
9 November 2024
Rated 5 out of 5 stars

Excellent help and service

Having been impressed with service I received from Leisure shop in the past , I needed a part and wasn’t sure which one to order. Leisure shop were extremly helpful. Even though the particular item wasn’t in stock they managed to deliver it to me on day 3.

Date of experience: 5 November 2024

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paul giddins
9 November 2024
Rated 5 out of 5 starsVerified

Top service many thanks,just wish you…

Top service many thanks,just wish you had a help line...

Date of experience: 2 November 2024

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Michael Samuels
6 November 2024
Rated 5 out of 5 starsVerified

Needed a water pump urgently

I needed a new water pump urgently for my caravan.
Ordered early afternoon and it arrived after lunch next
day.
That's what I call first class service.
Thank you

Date of experience: 29 October 2024

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George
5 November 2024
Rated 5 out of 5 starsVerified

Delivered on time and well packed

Delivered on time and well packed

Date of experience: 26 October 2024

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Cullimore
4 November 2024
Rated 5 out of 5 starsVerified

Good quality product at a reasonable…

Good quality product at a reasonable price delivered promptly.

Date of experience: 28 October 2024

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Mr John Quinn
1 November 2024
Rated 5 out of 5 starsVerified

Quick & efficient with back up call to…

Quick & efficient with back up call to ensure I was happy with purchase and that it was the correct one

Date of experience: 25 October 2024

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Mrs Kathryn Jones
31 October 2024
Rated 5 out of 5 starsVerified

Excellent service….arrived next day

Excellent service….arrived next day. Well packaged. Just what we needed

Date of experience: 21 October 2024

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Duncan Robson
31 October 2024
Rated 5 out of 5 starsVerified

Easy to order

Easy to order, well packed and promptly delivered, well done. Thank you.

Date of experience: 23 October 2024

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Sarah Langley
31 October 2024
Rated 5 out of 5 starsVerified

Really quick service,,no problems at…

Really quick service,,no problems at all.

Date of experience: 21 October 2024

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Marilyn Guntner
28 October 2024
Rated 5 out of 5 stars

I ordered a domestic part

I ordered a domestic part. It arrived quickly!

Date of experience: 10 October 2024

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Karen Morris
28 October 2024
Rated 5 out of 5 starsVerified

Ordered some glass for a fire

Ordered some glass for a fire, fast delivery times but came broken. Got onto customer service and straight away a new one was sent.

Date of experience: 21 October 2024

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DJL
27 October 2024
Rated 5 out of 5 starsVerified

Good company who do what they say they will

Prompt delivery at a competitive price

Date of experience: 16 October 2024

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Mr C Clear
26 October 2024
Rated 5 out of 5 starsVerified

Very quick to dispatch and arrived well…

Very quick to dispatch and arrived well boxed.

Date of experience: 19 October 2024

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Neil Bates
26 October 2024
Rated 5 out of 5 starsVerified

Good price and quick delivery

Good price and quick delivery

Date of experience: 19 October 2024

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Raymond Hammersley
26 October 2024
Rated 5 out of 5 starsVerified

Excellent service delivered on time

Excellent service delivered on time

Date of experience: 16 October 2024

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