Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Stewart Morris
10 October 2024
Rated 5 out of 5 starsVerified

Super quick delivery

Super quick delivery, good communication and a great price

Date of experience: 3 October 2024

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Peter Everett
10 October 2024
Rated 5 out of 5 starsVerified

Great hinges made toilet door open and…

Great hinges made toilet door open and shut perfectly. Great service from leisureshopdirect as usual good delivery time very happy 😊

Date of experience: 27 September 2024

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Roberto
9 October 2024
Rated 5 out of 5 starsVerified

Tutto bene

Tutto bene, pezzo come mi aspettavo, tempi giusti, prezzo corretto. Peccato che sono in Italia, da noi nessuno aveva quell ricambio. Le spese di invio erano più alte del prezzo del componente.

Date of experience: 1 October 2024

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Rob
8 October 2024
Rated 5 out of 5 starsVerified

Excellent and fast service

Excellent and fast service. Items as described.

Date of experience: 1 October 2024

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Niall Brook
8 October 2024
Rated 5 out of 5 starsVerified

Just what you want

Easy ordering Quick delivery, no hassle

Date of experience: 1 October 2024

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G. Leask
8 October 2024
Rated 5 out of 5 starsVerified

Quality goods and speedy service

Quality goods and speedy service

Date of experience: 27 September 2024

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Jason lund group
7 October 2024
Rated 5 out of 5 starsVerified

100% in every way Thank you

100% in every way Thank you

Date of experience: 30 September 2024

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Mr Paul Verney
5 October 2024
Rated 5 out of 5 starsVerified

Received promptly as described.

Received promptly as described.

Date of experience: 27 September 2024

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Mark - Portsmouth
5 October 2024
Rated 5 out of 5 starsVerified

Very Swift and as described

Very Swift and as described

Date of experience: 28 September 2024

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nigel surplice
4 October 2024
Rated 5 out of 5 stars

Had a problem with our Thule bike rack…

Had a problem with our Thule bike rack which was just out of warranty.I received a reply from Karen at Leisureshopdirect stating that she had contacted the supplier, but the bike rack was out of warranty. Next email from Karen was that the part had been sent out!! The replacement part arrived three days after I first emailed Karen!!!! What fantastic, no hassle,Brilliant service I really was dumb struck how good the service was that Karen gave, she is a brilliant example of a customer service advisor and an absolute credit to her company.Why can't all companies be like this? A massive thanks to Karen and the company.

Date of experience: 29 September 2024

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gerald upton
3 October 2024
Rated 5 out of 5 starsVerified

Dealt with this company before and…

Dealt with this company before and would definitely recommend them.

Date of experience: 26 September 2024

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Trevor Holloway
1 October 2024
Rated 5 out of 5 starsVerified

Very quick delivery at a good price

Very quick delivery at a good price

Date of experience: 24 September 2024

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E Bailey
1 October 2024
Rated 5 out of 5 starsVerified

Good company

Good product, reasonable price and delivery was fast

Date of experience: 23 September 2024

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BARRY CARR
1 October 2024
Rated 5 out of 5 starsVerified

Prompt delivery

Prompt delivery, item as described happy bunny

Date of experience: 24 September 2024

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Rodney
30 September 2024
Rated 5 out of 5 starsVerified

Great Service and delivery

Ordered from Australia, arrived in 11 days. Very happy with the service, purchased product and timely delivery. I would be more than happy to order again from Leisure Direct.

Date of experience: 19 September 2024

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Suzanne Nicholson
27 September 2024
Rated 5 out of 5 stars

First class service!

Ordered two Isabella chairs and bag on Wednesday and had them delivered on Friday morning!. Absolutely first class service.
The chairs and bag are fabulous and exactly as described. I'm delighted with them. The price was excellent and postage was free.
Ist Class service , 1st class goods ...happy customer.
I can recommend this firm and I certainly will use them again.

Date of experience: 27 September 2024

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christopher how
27 September 2024
Rated 5 out of 5 starsVerified

The product was good and easy to fit

The product was good and easy to fit

Date of experience: 8 August 2024

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Andy S
27 September 2024
Rated 5 out of 5 starsVerified

Quality products and at a great price

Quality products and at a great price. I ordered some gas fittings and pipework from Leisureshop direct for some work on my campervan. They had the products in stock and the delivery was quick and reasonable. I would definitely use them again if i needed camping and leisure products.

Date of experience: 17 September 2024

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Mr Michael Winter
27 September 2024
Rated 5 out of 5 starsVerified

Needed some specialised products…

Needed some specialised products quickly and Leisure Shop Direct had the products I needed and got them to me very quickly.

Date of experience: 16 September 2024

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