David Hackers
16 August 2024
16 August 2024
VerifiedThetford toilet pump assembly
Good product, excellent communications, speedy delivery
Date of experience: 9 August 2024
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Protective Covers
Electric Bikes & Scooters
Heaters
Cool Boxes & Cool Bags
Cool Boxes by Brand
TrustScore 4.6 | Based on 8,281 reviews
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Ratings and reviews last updated 8 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedGood product, excellent communications, speedy delivery
Date of experience: 9 August 2024
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VerifiedVery good service and prompt delivery
Date of experience: 5 August 2024
Read this review on TrustpilotVerifiedEverything very good
Date of experience: 6 August 2024
Read this review on TrustpilotVerifiedMy original parcel went astray at the Post Office. Leisurshopdirect were very prompt in both answering my emails and dispatching replacement items which have now arrived and I am delighted with.
You hope not to have problems when you order online but it gives you great confidence to order again when a company deals with issues so promptly, efficiently and courteously.
Date of experience: 5 August 2024
Read this review on TrustpilotVerifiedClear website enabled me to select correct item. Easy to order. Very quick response as item was put into post on the same day as order. Item delivered well packed on day expected. Overall, a very good service; will use this company again.
Date of experience: 5 August 2024
Read this review on TrustpilotVerifiedBest price for item.
Easy ordering
Delivery was extremely fast
Date of experience: 3 August 2024
Read this review on TrustpilotVerifiedPerfect item, new in box and very well wrapped. Delivered on time.
Date of experience: 3 August 2024
Read this review on TrustpilotVerifiedFast service and good prices . Cheaper than ebay
Date of experience: 3 August 2024
Read this review on TrustpilotVerifiedExcellent service
Date of experience: 3 August 2024
Read this review on TrustpilotVerifiedA very easy website to use and the delivery service was excellent. (On a level with Amazon)
Date of experience: 1 August 2024
Read this review on TrustpilotVerifiedFantastic company to deal with. Customer service was fanatastic too.
Date of experience: 29 July 2024
Read this review on TrustpilotVerifiedFantastic service from start to finish…
Date of experience: 1 August 2024
Read this review on TrustpilotVerifiedGood price, fast delivery.
Date of experience: 29 July 2024
Read this review on TrustpilotVerifiedSpeedy delivery great product and price.
Date of experience: 29 July 2024
Read this review on TrustpilotVery helpful and personal service from Karen with a speedy answer to our queries. The Vango Balleto chair is lightweight, comfortable and durable, Leisureshop direct had the best price and next day delivery, top marks all round! Will definitely use Leisureshop direct again.
Date of experience: 26 July 2024
Read this review on TrustpilotVerifiedGood price and very quick delivery. Only 4 stars as the plastic foot on the Isobel chair was not fitted correctly and needed refitting and glueing. Although this was probably not LSDs fault.
Date of experience: 30 July 2024
Read this review on TrustpilotVerifiedOrdered online for dometic rally storm poles .they were sent out the same day as they were ordered and tracked by royal mail Happy days
Date of experience: 30 July 2024
Read this review on TrustpilotVerifiedgreat Experience cheapest online by far smooth and quick delivery highly recommended
Date of experience: 30 July 2024
Read this review on TrustpilotVerifiedWatch out for sizing on the website as can be misleading but company sorted our issues as soon as they could.
Small family business with careful considered customer service x
Thank you 🙏
Date of experience: 29 July 2024
Reply from Leisureshopdirect9 August 2024
Hi,
Please check your email junk box as Karen has emailed you at 16.02 on 30/07/2024.
Thanks
VerifiedEasy to order fast delivery
Only reason not 5 star rating is I live in Scotland and unfortunately am surcharged because of my postcode area
Date of experience: 29 July 2024
Read this review on TrustpilotBefore we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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