Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Steve Jump
15 June 2024
Rated 5 out of 5 starsVerified

Great service

Great service, thank you very much. Microswitch fitted our kitchen tap perfectly.

Date of experience: 5 June 2024

Reply from Leisureshopdirect17 June 2024

Dear Mr. Jump,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Anthony Fricker
15 June 2024
Rated 5 out of 5 starsVerified

Spot on transaction

Great price, quick delivery

Date of experience: 3 June 2024

Reply from Leisureshopdirect17 June 2024

Dear Mr. Fricker,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Andy Bignell
15 June 2024
Rated 5 out of 5 starsVerified

Great product at a cracking price and…

Great product at a cracking price and delivered really quickly

Date of experience: 3 June 2024

Reply from Leisureshopdirect17 June 2024

Dear Mr. Bignell,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

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Hugh Diack
14 June 2024
Rated 5 out of 5 starsVerified

Great service and prompt delivery

Great service and prompt delivery. Part required identified easily with the exploded diagram on the website.

Date of experience: 3 June 2024

Reply from Leisureshopdirect17 June 2024

Dear Mr. Diack,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Paul Huntridge
14 June 2024
Rated 5 out of 5 starsVerified

Just what I wanted

Just what I wanted

Date of experience: 5 June 2024

Reply from Leisureshopdirect17 June 2024

Dear Mr. Huntridge,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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JC, Surrey
13 June 2024
Rated 5 out of 5 starsVerified

Motorhome owner.

Lots of stock at reasonable price

Date of experience: 5 June 2024

Reply from Leisureshopdirect17 June 2024

Dear Mr. Clifton,

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Customer
12 June 2024
Rated 5 out of 5 starsVerified

Item arrived very quickly

Item arrived very quickly. Easy purchase

Date of experience: 4 June 2024

Reply from Leisureshopdirect17 June 2024

Dear Customer,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Sean
12 June 2024
Rated 5 out of 5 starsVerified

As described

As described. Prompt delivery

Date of experience: 1 June 2024

Reply from Leisureshopdirect17 June 2024

Dear Sean,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Steve
11 June 2024
Rated 5 out of 5 starsVerified

Great Customer Service

Awning arrived on time, unfortunately when I pitched it for the first time there was a manuafacturing fault - Leisure shop direct did not hesitate to arrange a return and a replacement. Maufactuing fault was obviously not due to them, but they resolved the issue quickly and hassle free, would fully recommend them.

Date of experience: 25 April 2024

Reply from Leisureshopdirect11 June 2024

Dear Steve,

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Craig Moore
11 June 2024
Rated 5 out of 5 starsVerified

Extremely fast delivery

Extremely fast delivery, a pleasure to do business with

Date of experience: 31 May 2024

Reply from Leisureshopdirect11 June 2024

Dear Mr. Moore,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Customer
10 June 2024
Rated 5 out of 5 starsVerified

Excellent delivery time only days

Excellent delivery time only days

Date of experience: 3 June 2024

Reply from Leisureshopdirect11 June 2024

Dear Mr Borthwick,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Donald Hill
10 June 2024
Rated 5 out of 5 starsVerified

good service.

Prompt delivery of the correct, well described item.

Date of experience: 3 June 2024

Reply from Leisureshopdirect11 June 2024

Dear Mr. Hill,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Alan Barclay
10 June 2024
Rated 5 out of 5 starsVerified

Quick service

Quick service

Date of experience: 31 May 2024

Reply from Leisureshopdirect11 June 2024

Dear Mr. Barclay,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Peter Humphrey
9 June 2024
Rated 5 out of 5 starsVerified

Good product with Quick delivery

Good product with Quick delivery

Date of experience: 29 May 2024

Reply from Leisureshopdirect11 June 2024

Dear Mr. Humphrey,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Nelline Arnulphy
9 June 2024
Rated 5 out of 5 stars

Quality product

Quality product, great service and quick delivery

Date of experience: 30 May 2024

Reply from Leisureshopdirect11 June 2024

Dear Nelline,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Sandra
8 June 2024
Rated 5 out of 5 starsVerified

Easy site to order items and delivery…

Easy site to order items and delivery is spot on

Date of experience: 28 May 2024

Reply from Leisureshopdirect11 June 2024

Dear Sandra,

Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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dave friend
8 June 2024
Rated 5 out of 5 starsVerified

Excellent service happy with the price…

Excellent service happy with the price thanks

Date of experience: 28 May 2024

Reply from Leisureshopdirect11 June 2024

Dear Mr. Friend,

Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.

Customer Services
Leisureshopdirect Ltd

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Karl
8 June 2024
Rated 5 out of 5 starsVerified

Great service and price

Great service and price

Date of experience: 28 May 2024

Reply from Leisureshopdirect11 June 2024

Dear Karl,

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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MARTIN INSTALLATION SERVICE
7 June 2024
Rated 5 out of 5 starsVerified

It was very rewarding

It was; I got a warm welcome from the young lady on the other end of the phone.
I gave her all the info i had on the part i needed, the next thing was just to pay for the item, and that was that. Thank you all so much.

Date of experience: 28 May 2024

Reply from Leisureshopdirect11 June 2024

Dear Mr. Martin,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Steve K
7 June 2024
Rated 5 out of 5 starsVerified

Great thanks

Great thanks

Date of experience: 29 May 2024

Reply from Leisureshopdirect11 June 2024

Dear Steve,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot