Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

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Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Lee Musgrave
27 May 2024
Rated 5 out of 5 starsVerified

Comfortable chair

Product was quickly dispatched and well packaged. Web site was easy to navigate and find what I required.
Only down side. Parcel Force did not complete delivery on the nxt day. So wasted a day waiting in for it.

Date of experience: 20 May 2024

Reply from Leisureshopdirect28 May 2024

Dear Mr. Musgrave,

Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Peter Webb
27 May 2024
Rated 5 out of 5 starsVerified

After having loads of issues with Prima…

After having loads of issues with Prima Leisure, I ordered the same items from LeisureShopDirect and they arrived the next day

Date of experience: 16 May 2024

Reply from Leisureshopdirect28 May 2024

Dear Mr. Webb,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Mr Chris Lee
26 May 2024
Rated 5 out of 5 starsVerified

Excellent correspondence over e-mails

Great contact & helpful over e-mails

Date of experience: 15 May 2024

Reply from Leisureshopdirect28 May 2024

Dear Mr. Lee,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Steve Mickleson
26 May 2024
Rated 5 out of 5 starsVerified

Very well priced.

Very well priced.. very quick with deliveries.. very quick to respond to questions..
Highly recommended and will be shopping here again

Date of experience: 18 May 2024

Reply from Leisureshopdirect28 May 2024

Dear Mr. Mickleson,

Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
customer
25 May 2024
Rated 5 out of 5 starsVerified

Fast and efficient process and delivery

Fast and efficient process and delivery

Date of experience: 14 May 2024

Reply from Leisureshopdirect28 May 2024

Dear Mr. Peace,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Iain Jamieson
24 May 2024
Rated 5 out of 5 starsVerified

Very quick turnaround.

Very quick turnaround from order to delivery. Awning was well packaged and as advertised. Well pleased

Date of experience: 13 May 2024

Reply from Leisureshopdirect28 May 2024

Dear Mr. Jamieson,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Francis Meynell
24 May 2024
Rated 5 out of 5 starsVerified

I ordered a waste water tap and length…

I ordered a waste water tap and length of 28mm pipe. The tap was described as fitting directly to a 28mm pipe. The tap, in fact, was designed to fit on to flexible convoluted pipe. I had to order the correct tap from another supplier.

Update.

The error has been rectified....1st class service!

Date of experience: 16 May 2024

Reply from Leisureshopdirect17 June 2024

Dear Mr. Meynell,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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david foster
24 May 2024
Rated 5 out of 5 starsVerified

Quick and correct service.

Quick and correct service.

Date of experience: 16 May 2024

Reply from Leisureshopdirect28 May 2024

Dear Mr. Foster,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
yvonne
23 May 2024
Rated 5 out of 5 starsVerified

You stocked the tape I needed to…

You stocked the tape I needed to refurbish our old caravan curtains. Service was easy and quick.

Date of experience: 16 May 2024

Reply from Leisureshopdirect28 May 2024

Dear Mr. Carruthers,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Tim
23 May 2024
Rated 5 out of 5 starsVerified

Quick delivery

Quick delivery, good price, great product. Thanks

Date of experience: 13 May 2024

Reply from Leisureshopdirect28 May 2024

Dear Mr. Bouscarle,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mike F
21 May 2024
Rated 4 out of 5 starsVerified

Good service, but too need to stop the spam

Quick delivery and exactly what I wanted. Would have been 5 stars if you didn't pester me with so many follow up e-mails.

Date of experience: 11 May 2024

Reply from Leisureshopdirect28 May 2024

Dear Mr. Fox,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Christine Cheshire
20 May 2024
Rated 5 out of 5 starsVerified

Great service...and a great new look!

Great service...our new bin arrived promptly with Royal Mail. We have fitted the bin .. went on existing fittings easily and it looks much nicer than the old grey one.

Date of experience: 13 May 2024

Reply from Leisureshopdirect21 May 2024

Dear Mrs Cheshire,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Miss Fiona McFedries
20 May 2024
Rated 5 out of 5 starsVerified

Swift delivery

More expensive than we anticipated at almost £40 for 2 plastic freezer hinges for out camper van.
But product is very sturdy and fitted well & swift delivery from this company & great communication via email for receipt & delivery.

Date of experience: 13 May 2024

Reply from Leisureshopdirect21 May 2024

Dear Miss McFedries,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Guest
17 May 2024
Rated 5 out of 5 starsVerified

I discussed the item I wanted and the…

I discussed the item I wanted and the salesperson went on the shop floor to look at the item and check a few details and answered all my questions. She explained when it would be posted. Really helpful, a credit to your business.

Date of experience: 10 May 2024

Reply from Leisureshopdirect21 May 2024

Dear Mr Hughes,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
H Burns
17 May 2024
Rated 5 out of 5 starsVerified

Fantastic prices

Fantastic prices and items were delivered on time.

Date of experience: 6 May 2024

Reply from Leisureshopdirect21 May 2024

Dear Mrs Burns,

Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Benjamin Lucas
16 May 2024
Rated 5 out of 5 starsVerified

Great Service Company

Extremely helpful staff

Date of experience: 9 May 2024

Reply from Leisureshopdirect21 May 2024

Dear Mr Lucas,

Thanks for taking the time to write us a review. We are glad one of our team could help you make the ordering process easy for you. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs S Beddows
15 May 2024
Rated 5 out of 5 starsVerified

Fast service

Fast service, everything spot on.

Date of experience: 8 May 2024

Reply from Leisureshopdirect21 May 2024

Dear Mrs. Beddows,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
ALAN H BAXTER
15 May 2024
Rated 5 out of 5 starsVerified

Reasonable prices and fast postage.

Fast delivery and great service good prices. I would use them again and definitely recommend

Date of experience: 7 May 2024

Reply from Leisureshopdirect21 May 2024

Dear Mr Baxter,

Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Robert Peckover
13 May 2024
Rated 5 out of 5 starsVerified

easy to order

easy to order
good range

Date of experience: 29 April 2024

Reply from Leisureshopdirect14 May 2024

Dear Mr. Peckover,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Woody
12 May 2024
Rated 5 out of 5 starsVerified

This place has hard to find things at…

This place has hard to find things at very reasonable prices and most excellent delivery and customer service will be my first port of call from now on can't fault them

Date of experience: 2 May 2024

Reply from Leisureshopdirect14 May 2024

Dear Mr. Wood,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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