TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 8 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedJust what we needed. On time, as expected and at a good price.
Date of experience: 1 May 2024
Reply from Leisureshopdirect14 May 2024
Dear Mr. Burnley,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedPart ordered and delivered next day, excellent service
Date of experience: 1 May 2024
Reply from Leisureshopdirect9 May 2024
Dear Mr Ian Bailey,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedItems in stock, fast delivery = happy customer 🙂
Date of experience: 1 May 2024
Reply from Leisureshopdirect9 May 2024
Dear Mr Stephen Shury,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedCame on time .Good price
Date of experience: 30 April 2024
Reply from Leisureshopdirect9 May 2024
Dear Mr Peter Melling,
Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat website easy to navigate quick dispatch and delivery perfect thanks
Date of experience: 23 April 2024
Reply from Leisureshopdirect9 May 2024
Dear Mr Neil Brown,
We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedthe pump I purchased was the correct one, but was badly handled by the post office , resulting in damage. This was communicated to The seller, and replaced quickly, with a prepaid label to return the damaged item. The pump was the exact one and a quick and effective fit. YouTube video used to ensure correct fitting method.
Thanks
Date of experience: 22 April 2024
Reply from Leisureshopdirect9 May 2024
Dear Mr Malcolm Marsden,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery prompt service, thank you.
Date of experience: 26 April 2024
Reply from Leisureshopdirect9 May 2024
Dear Mr Stefan Lockwood-taylor,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedPleased to be able to buy the item I needed for a very old motorcaravan.
Date of experience: 25 April 2024
Reply from Leisureshopdirect9 May 2024
Dear Mrs Margaret Christopher,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Had more dealings with Leisureshopdirect and their customer service is absolutely outstanding. 5 star. Will always stay loyal from my experience. Even if I had to pay more. They can't do enough to help you.
Date of experience: 2 May 2024
Reply from Leisureshopdirect9 May 2024
Thanks for the great review James. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedA normal transaction, item ordered and supplied. The replacement pump was found on the web site, ordered and delivered very promptly, price competitive.
Pump now fitted and working well.
Date of experience: 19 April 2024
Reply from Leisureshopdirect2 May 2024
Dear Mr. Beer,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedGood tank cleaning products promptly despatched.
Date of experience: 15 April 2024
Reply from Leisureshopdirect2 May 2024
Dear Mr. Healy,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedArrived early and would use them again
Date of experience: 15 April 2024
Reply from Leisureshopdirect2 May 2024
Dear Mr. Fryer,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedDer einzige Händler der diesen Rollo Halteclip im Programm hat! Das ist schonmal klasse, dan habe ich zwei Clips bestellt und einfach per Paypal bezahlt. Nach 3 Tagen kam ein kleiner gefütterter Umschlag mit den Clips!
Alles perfekt! Schnell, gut, einfach klasse!
Tausend Dank
Date of experience: 19 April 2024
Reply from Leisureshopdirect2 May 2024
Dear Lars Fröhlich,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedI received an item which was different from what I expected so I wrote in email and after a bit toing and froing the issue was resolved
Date of experience: 15 April 2024
Reply from Leisureshopdirect14 May 2024
Dear Machteld,
We are sorry to hear that there was an initial glitch with your order. We are glad it was resolved quickly. Thank you for leaving us the review and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat product and fast delivery
Date of experience: 15 April 2024
Reply from Leisureshopdirect26 April 2024
Dear Mr. Oates,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
Excellent service item was sent super quick wrapped appropriately and did the job. Have no hesitation in recommending Leisure Shop Direct to anyone looking for Motorhome or Caravan spare parts or accessories.
Date of experience: 11 April 2024
Reply from Leisureshopdirect26 April 2024
Dear L Fraser,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedFirst experience of using this Company and found a great selection of parts, even for our 2011 Sprite Alpine 2. Well designed website that's easy to navigate and prompt delivery following order.
Date of experience: 12 April 2024
Reply from Leisureshopdirect26 April 2024
Dear Mr. Murden,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service, fast delivery.
Date of experience: 13 April 2024
Reply from Leisureshopdirect26 April 2024
Dear Mr. Bridget,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedVery happy with product and a quick delivery
Date of experience: 12 April 2024
Reply from Leisureshopdirect26 April 2024
Dear Brian,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedPrice was good, delivery times was great.
Date of experience: 15 April 2024
Reply from Leisureshopdirect14 May 2024
Dear Mr Danns,
Thanks for taking the time to write us a review. We strive to offer the largest range at the best prices and we monitor competitors all the time. We are really happy you had a good experience on top of paying a great price. Thanks again.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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