TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedFound exactly what I needed, perfect and super quick service. Will defo use again
Date of experience: 9 February 2024
Reply from Leisureshopdirect21 February 2024
Dear Mr. Sinclair,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery good price and parts
Date of experience: 5 February 2024
Reply from Leisureshopdirect21 February 2024
Dear Mr. Flear,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service, many thanks
Date of experience: 6 February 2024
Reply from Leisureshopdirect21 February 2024
Thanks for the great review Angela. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick service, arrived earlier than stated.
Date of experience: 6 February 2024
Reply from Leisureshopdirect21 February 2024
Dear Mr. Fish,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFast delivery great service no complaints
Date of experience: 9 February 2024
Reply from Leisureshopdirect21 February 2024
Dear Mr. Ames,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedClear descriptions and photos on web pages, good communications once order placed, I didn't even mind the nagging message that I hadn't completed the order as it was nicely worded. Very fast - of course I ordered a couple of weeks before I needed it, but it arrived within two days.
Date of experience: 1 February 2024
Reply from Leisureshopdirect12 February 2024
Dear Mr. Beards,
Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI have used this seller for a number of purchases,had no problems with anything, highly recommend.
Date of experience: 30 January 2024
Reply from Leisureshopdirect12 February 2024
Dear Ms. Shaw,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedAll good, fast delivery with great communication and items well packaged too.
Date of experience: 29 January 2024
Reply from Leisureshopdirect12 February 2024
Dear Mark,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI emailed prior to ordering just to get some tech support, which was very helpful.
The item turned up on time and in sturdy packing.
Date of experience: 26 January 2024
Reply from Leisureshopdirect12 February 2024
Thanks for the great review Chap. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifieditem arrived promptly and very well packaged, item as described , happy with purchase
Date of experience: 26 January 2024
Reply from Leisureshopdirect12 February 2024
Dear Mr. MCPHERSON,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
Item arrived on time as advertised.
Date of experience: 24 January 2024
Reply from Leisureshopdirect12 February 2024
Dear Customer,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Ordering spares for our extractor fan was easy using the website. Quality products at reasonable prices. Would be happy to use this company again. 👍
Date of experience: 26 January 2024
Reply from Leisureshopdirect12 February 2024
Dear Steve,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood service but only on line
Sometimes we need to speak to someone.
Date of experience: 26 January 2024
Reply from Leisureshopdirect12 February 2024
Dear John,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedI needed a new Thetford door seal and chose the nearest dealer for what turned out to be a very quick delivery. Thank you!
Date of experience: 23 January 2024
Reply from Leisureshopdirect12 February 2024
Dear Terry,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExactly received what I ordered and super quick delivery
Date of experience: 25 January 2024
Reply from Leisureshopdirect12 February 2024
Dear Mr. Bowen,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedWe ordered the incorrect part to start with but once I got in touch they allowed me to return the item and to reorder the correct size we needed
Date of experience: 25 January 2024
Reply from Leisureshopdirect12 February 2024
Dear Ms. Spicer,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy ordering, communication also quick delivery also got what I wanted
Date of experience: 24 January 2024
Reply from Leisureshopdirect12 February 2024
Dear Maria,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verified2 small items delivered promptly. Drain valves, very stiff to operate even after lubrication but otherwise sevicable.
Date of experience: 17 January 2024
Reply from Leisureshopdirect30 January 2024
Dear Mr. Marsden,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedVery efficient service
Date of experience: 19 January 2024
Reply from Leisureshopdirect30 January 2024
Dear Hugh,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick and efficient service. Time from ordering to delivery was within 24 hours.
Would highly recommend!
Date of experience: 18 January 2024
Reply from Leisureshopdirect30 January 2024
Dear Mr. Ireland,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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