Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Read all our reviews on Trustpilot

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Jerry
25 January 2024
Rated 5 out of 5 starsVerified

Exceptional Free Delivery Speed & Customer Service.

I was blown away by the service of Leisureshopdirect.

I ordered a Provence Gas Heater on the morning of 18th Jan 24. (During the Freezing spell)

Not only was the heater the lowest price I have seen on the Internet, it also came with Free Delivery.

To my amazement it arrived the following day before 10AM.

Considering the company is in Devon and I am in the North of England is Incredible.

I would not hesitate to recommend this company. For a faultless and pleasurable online buying experience. Thank You.

Date of experience: 18 January 2024

Reply from Leisureshopdirect30 January 2024

Thanks for the great review Jerry. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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BARRY REYNOLDS
24 January 2024
Rated 5 out of 5 starsVerified

Order placed and delivered next day…

Order placed and delivered next day excellent service
Alde 3030 boiler and controller 👍

Date of experience: 17 January 2024

Reply from Leisureshopdirect25 January 2024

Dear Mr. Reynolds,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Mike Goodman
24 January 2024
Rated 5 out of 5 starsVerified

Parts required readily found and…

Parts required readily found and identified online Prompt delivery, excellent service

Date of experience: 16 January 2024

Reply from Leisureshopdirect25 January 2024

Dear Mr. Goodman,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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nichola
20 January 2024
Rated 5 out of 5 starsVerified

Isabbella

Just wot we ordered

Date of experience: 13 January 2024

Reply from Leisureshopdirect22 January 2024

Dear Nichola,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Frederick Howard
19 January 2024
Rated 5 out of 5 starsVerified

My Leisureshopdirect Recommendation

I find that using the Leisureshopdirect Website to be the best way to find parts to repair my Caravan.

Date of experience: 8 January 2024

Reply from Leisureshopdirect22 January 2024

Dear Mr. Howard,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Dave Smith
18 January 2024
Rated 5 out of 5 starsVerified

Unusual part.

They had the exact part I required, and it was readily available.

Date of experience: 9 January 2024

Reply from Leisureshopdirect22 January 2024

Dear Mr. Smith,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Trevor
16 January 2024
Rated 5 out of 5 starsVerified

Had the bits I wanted

Had the bits I wanted. Easy to order, Delivered quickly

Date of experience: 9 January 2024

Reply from Leisureshopdirect22 January 2024

Thanks for the great review Trevor. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Ken Marshall
15 January 2024
Rated 5 out of 5 starsVerified

Excellent service

Excellent service. Quick ordering process and fulfillment.

Date of experience: 8 January 2024

Reply from Leisureshopdirect16 January 2024

Dear Mr. Marshall,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Tracey Hallows
14 January 2024
Rated 5 out of 5 starsVerified

Quick and easy

Quick and easy , fast delivery's, customer service quick to answer .

Date of experience: 4 January 2024

Reply from Leisureshopdirect16 January 2024

Dear Tracey,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Tom
14 January 2024
Rated 5 out of 5 starsVerified

Very prompt and efficient service

Very prompt and efficient service

Date of experience: 5 January 2024

Reply from Leisureshopdirect16 January 2024

Dear Mr. Tom,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

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John Crockford
14 January 2024
Rated 5 out of 5 starsVerified

Fast hassle free service

Fast hassle free service

Date of experience: 4 January 2024

Reply from Leisureshopdirect16 January 2024

Dear Mr. Crockford,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mrs Julie Buttling
11 January 2024
Rated 4 out of 5 starsVerified

service

Good value and prompt delivery after the xmas break

Date of experience: 2 January 2024

Reply from Leisureshopdirect16 January 2024

Dear Mrs. Buttling,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
clints
9 January 2024
Rated 5 out of 5 starsVerified

Excellent Aftercare

After receiving my items and finding a couple of parts missing the team was able to get them out to me within a few days.
Excellent customer service, I will definitely be making future purchases from them.

Date of experience: 2 January 2024

Reply from Leisureshopdirect16 January 2024

Dear Clints,

Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Paul Kramer
2 January 2024
Rated 5 out of 5 stars

Excellent service

Excellent service! I was trying to track down a part for the front concertina blinds of our 2011 Autocruise. The automated response stated that it could take up to 24 hrs for a response. It didn't! I got a reply almost immediately with a link to the very vague description that I gave for the part I was after! Not only this but when I asked if they could track down a kitchen window, as rare as rocking horse do-do, for the same vehicle they happily obliged. Absolute legends! Thank you so much.

Date of experience: 4 September 2023

Reply from Leisureshopdirect8 January 2024

Dear Mr. Kramer,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Andre Gaspar
31 December 2023
Rated 5 out of 5 stars

Super fast delivery

Super fast delivery, customer service very responsive. Recommend to all.

Date of experience: 19 December 2023

Reply from Leisureshopdirect2 January 2024

Dear Mr. Gaspar,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
RICHARD HILL
31 December 2023
Rated 5 out of 5 starsVerified

Great service

Great service, .good prices. And a loyalty points scheme.
Could not arsk for more

Date of experience: 20 December 2023

Reply from Leisureshopdirect2 January 2024

Dear Mr. Hill,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
thomas
26 December 2023
Rated 5 out of 5 starsVerified

Well done Leisure ShopNo problems ordering and even though it…

No problems ordering and even though it was just before Christmas I received it in two days! The shelf for the caravan fridge fitted perfectly so all in all an excellent experience.

Date of experience: 18 December 2023

Reply from Leisureshopdirect2 January 2024

Thanks for the great review Thomas. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Francis
24 December 2023
Rated 5 out of 5 starsVerified

Fast delivery

Fast delivery, even at Christmas time.

Date of experience: 15 December 2023

Reply from Leisureshopdirect2 January 2024

Dear Francis,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Peter
23 December 2023
Rated 5 out of 5 stars

Great service and support

Great service and support. Items orderered yesterday 22nd. Arrived this morning 23rd. Very competitive pricing very good support and comms. Thanks.

Date of experience: 23 December 2023

Reply from Leisureshopdirect2 January 2024

Dear Peter,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr C Parker
22 December 2023
Rated 4 out of 5 starsVerified

Excellent and Efficient service thank…

Excellent and Efficient service thank you

Date of experience: 11 December 2023

Reply from Leisureshopdirect2 January 2024

Dear Mr. Parker,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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