Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mr Philip Clapp
27 November 2023
Rated 5 out of 5 starsVerified

Tap connectors

Excellant service,
I needed to connect a new tap in my motorhome but wasnt sure which type of connector. Asked for advice and got it.
100% correct. Tap now connected
😁

Date of experience: 20 November 2023

Reply from Leisureshopdirect28 November 2023

Dear Mr Clapp,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Tim
23 November 2023
Rated 5 out of 5 starsVerified

Quick and easy service

Quick and easy service, good price

Date of experience: 9 November 2023

Reply from Leisureshopdirect28 November 2023

Dear Tim,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Nat
22 November 2023
Rated 5 out of 5 stars

Great customer service

I had an initial issue with my order but once I pointed it out the customer service was fantastic and my problem was sorted very quickly. Would recommend this company 👌

Date of experience: 7 November 2023

Reply from Leisureshopdirect28 November 2023

Dear Nat,

Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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John De Quincey
22 November 2023
Rated 5 out of 5 starsVerified

to order aqnd prompt delivery

Easy to order and prompt delivery

Date of experience: 4 November 2023

Reply from Leisureshopdirect28 November 2023

Thanks for the great review John. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs Florence Kerr
21 November 2023
Rated 4 out of 5 starsVerified

Very satisfied customer

Very quick service and delivery. Ordered Thetford 3 door seal. Good quality product. Will definitely use this company again. 👍🏻

Date of experience: 7 November 2023

Reply from Leisureshopdirect28 November 2023

Dear Mrs Kerr,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Mr Robert Hood
21 November 2023
Rated 5 out of 5 starsVerified

Very quick

Very quick, received items (two rail lights for my motorhome) in excellent condition.

Date of experience: 14 November 2023

Reply from Leisureshopdirect28 November 2023

Dear Mr Hood,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

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Jason Astell
21 November 2023
Rated 5 out of 5 starsVerified

Very fast delivery

Very fast delivery. Will definitely buy from again

Date of experience: 14 November 2023

Reply from Leisureshopdirect28 November 2023

Dear Mr Astell,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs Storey
20 November 2023
Rated 5 out of 5 starsVerified

Easy to order right seal prompt delivery

Easy to order right seal prompt delivery

Date of experience: 6 November 2023

Reply from Leisureshopdirect21 November 2023

Dear Mrs Storey,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Peter Edwards
20 November 2023
Rated 5 out of 5 starsVerified

Great professional service

Great service and advice. Pleasant to deal with and answer all queries.

Date of experience: 13 November 2023

Reply from Leisureshopdirect21 November 2023

Dear Mr Edwards,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Steve Moore
20 November 2023
Rated 5 out of 5 starsVerified

Good product quality

Good product quality, competitive cost quick delivery.

Date of experience: 13 November 2023

Reply from Leisureshopdirect21 November 2023

Dear Mr Moore,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Diana Luke
20 November 2023
Rated 5 out of 5 starsVerified

Good service and prompt delivery

Good service and prompt delivery. The best price around.

Date of experience: 3 November 2023

Reply from Leisureshopdirect21 November 2023

Thanks for the great review Diana. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
John Randall
20 November 2023
Rated 5 out of 5 starsVerified

Fast service

Fast service

Date of experience: 13 November 2023

Reply from Leisureshopdirect21 November 2023

Dear Mr Randall,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
sandra driscoll
18 November 2023
Rated 5 out of 5 starsVerified

Product was exactly as described and…

Product was exactly as described and easy to put on caravan

Date of experience: 3 November 2023

Reply from Leisureshopdirect21 November 2023

Dear Sandra,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Jeff Powell
18 November 2023
Rated 5 out of 5 starsVerified

Quick delivery

Quick delivery

Date of experience: 4 November 2023

Reply from Leisureshopdirect21 November 2023

Dear Mr Powell,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mr K Wilson
15 November 2023
Rated 5 out of 5 starsVerified

Quick delivery

Quick delivery

Date of experience: 7 November 2023

Reply from Leisureshopdirect17 November 2023

Dear Mr Wilson,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
T Marsh
14 November 2023
Rated 5 out of 5 starsVerified

Fast delivery

Fast delivery, customer service,

Date of experience: 31 October 2023

Reply from Leisureshopdirect17 November 2023

Dear Mr Marsh,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
tyre_man2000
14 November 2023
Rated 5 out of 5 starsVerified

Easy to deal with very helpful .

Easy to deal with very helpful .

Date of experience: 6 November 2023

Reply from Leisureshopdirect17 November 2023

Dear Customer,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Tony
13 November 2023
Rated 5 out of 5 stars

easy to use ordering system

easy to use ordering system, kept informed
of the item being received and despatched

Date of experience: 8 November 2023

Reply from Leisureshopdirect17 November 2023

Thanks for the great review Tony. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
SEC
13 November 2023
Rated 5 out of 5 starsVerified

Leisure Shop had exactly what I wanted

Leisure Shop had exactly what I wanted, at a good price. It was despatched and delivered quickly, and in perfect condition.

Date of experience: 6 November 2023

Reply from Leisureshopdirect17 November 2023

Dear Customer,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Richard
13 November 2023
Rated 5 out of 5 starsVerified

Quick and easy to order

Quick and easy to order. Delivery was quick and on time

Date of experience: 6 November 2023

Reply from Leisureshopdirect17 November 2023

Dear Richard,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot