Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Anthony Critchley
12 October 2023
Rated 5 out of 5 starsVerified

Excellent customer service

Great company who take the time and trouble to work with the customer.

Date of experience: 4 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Critchely,

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Neil Orchard
11 October 2023
Rated 5 out of 5 stars

Excellent service but pricey (being Dometic)

Ordered replacement for disgustingly weak Dometic fridge part which, although initially out of stock, arrived pleasingly after barely a week or so. Excellent service (but shame Dometic spares are so expensive despite being flimsy) .

Date of experience: 5 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Orchard,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Robert J
11 October 2023
Rated 5 out of 5 starsVerified

I ordered what I expected to be a…

I ordered what I expected to be a little required product, and likely out of stock, and with a few weeks delivery.... how wrong could I be???
Order placed, product dispatched, arrived 3 days later!!!
Right part, great price, and super fast delivery.
Thank you, and I will use again

Date of experience: 4 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Robert,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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James Rogalski
11 October 2023
Rated 5 out of 5 stars

Great customer service!

Helped me out in a tight squeeze when a product was out of stock. Very helpful.

Date of experience: 29 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Rogalski,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Philip W. West Yorkshire
11 October 2023
Rated 5 out of 5 starsVerified

MICROSWTICH

Easy website to navigate, ease of order and fast delivery, being kept informed of progression of my order. Item as described.

Date of experience: 3 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Philip,

Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Paul williams
11 October 2023
Rated 5 out of 5 starsVerified

Excellent service and high quality…

Excellent service and high quality kitchen. Ordered and paid within an hour. Good delivery time

Date of experience: 28 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Williams,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Sam
11 October 2023
Rated 5 out of 5 stars

Very pleased with my order came well…

Very pleased with my order came well packed and not a long wait would use them again👍

Date of experience: 6 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Sam,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mary Cox
10 October 2023
Rated 5 out of 5 starsVerified

Arrived promptly and just what we wanted

Arrived promptly and just what we wanted

Date of experience: 26 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Miss Cox,

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr Philip Richards
10 October 2023
Rated 5 out of 5 starsVerified

Great service quick turnaround

Great service quick turnaround

Date of experience: 25 September 2023

Reply from Leisureshopdirect13 October 2023

Thanks for the great review Mr. Richards. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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virginia pagden
9 October 2023
Rated 5 out of 5 starsVerified

good range of products at competetive…

good range of products at competetive prices. fast delivery.

Date of experience: 2 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Miss Pagden,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

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Customer
9 October 2023
Rated 5 out of 5 starsVerified

Just a good service

Just a good service

Date of experience: 2 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Customer,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Julie Bennett
9 October 2023
Rated 5 out of 5 starsVerified

Arrived as described

Arrived as described

Date of experience: 2 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Miss Bennett,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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MR ERIC STOREY
9 October 2023
Rated 5 out of 5 starsVerified

Used in living room and heated whole…

Used in living room and heated whole room perfectly .we can use for short periods without putting central heating on

Date of experience: 25 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Storey,

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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James Taylor
9 October 2023
Rated 5 out of 5 starsVerified

Great service

Great service, all the bits arrived on time and as described. Well packed.

Date of experience: 2 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Taylor,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Derek Butler
7 October 2023
Rated 5 out of 5 stars

Once again Leisure Direct delivered…

Once again Leisure Direct delivered quickly so very little time wasted getting the parts on my motorhome. Thank you again and I will be using your services again.

Date of experience: 21 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Butler,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mr David Holt
7 October 2023
Rated 5 out of 5 starsVerified

Ordered part on Saturday afternoon & it…

Ordered part on Saturday afternoon & it arrived on Monday morning - brilliant

Date of experience: 30 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Holt,

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Pottsy
7 October 2023
Rated 5 out of 5 starsVerified

Excellent service

Excellent service

Date of experience: 22 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Pottsy,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Tony
6 October 2023
Rated 5 out of 5 starsVerified

No hiked up prices

No hiked up prices, super quick delivery. Good experience all round.

Date of experience: 29 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Tony,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
David Brown
6 October 2023
Rated 4 out of 5 stars

They rectified their mistake and posted…

They rectified their mistake and posted out the item

Date of experience: 5 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Brown,

Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mike Hocknell
6 October 2023
Rated 5 out of 5 stars

Dometic TCX35 Thermo Cooler

Placed an order one day with Leisureshopdirect and the cooler arrived the next- you can't do better than that !! Installed the cooler in my camper, as a second fridge, and have just spent the past month in Tuscany. I will continue to use Leisureshopdirect for my camper accessories and spares

Date of experience: 6 October 2023

Reply from Leisureshopdirect13 October 2023

Dear Hocknell,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot