TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedGreat service
Date of experience: 13 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Fiona,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedEverything was showed in good detail and all very helpful
Date of experience: 13 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Mr. McConnell,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedItem as described, fast delivery
Date of experience: 19 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Mr. Massie,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedItem was as advertised, delivered fast, would use again
Date of experience: 19 September 2023
Reply from Leisureshopdirect28 September 2023
Thanks for the great review Mr. Baker. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFast delivery and ease of use of the website
Date of experience: 18 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Customer,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered, arrived well packaged & promptly, what more can you want !
Date of experience: 18 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Customer,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick and efficient service and delivery.
Date of experience: 16 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Mr. Butterworth,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedItem described accurately. Dispatched promptly. Arrived very well packaged the next day. Very happy with the service.
Date of experience: 18 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Kenneth,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat price and great service
Date of experience: 18 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Mr. Younger,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedSimple and quick transaction, prompt delivery even though the Royal Mail were going to leave a TV on the step in the rain!
Date of experience: 18 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Mr. Anderson,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service genuine parts best price
Date of experience: 18 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Chris,
It is great to hear you had a good experience with your order with us. We are glad you noticed that we only sell genuine parts and accessories on our website. Thanks for the review and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGot a very good discount on my vango awning & super fast delivery 👍
Date of experience: 15 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Rocko,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedVery prompt despatch of the fire glass and when the first arrived broken in transit a replacement was packed and despatched immediately. Can't ask for better service.
Date of experience: 8 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Mrs. Giles,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery helpful and a good price
Date of experience: 14 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Mr. Greasley,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedAll good, very efficient
Date of experience: 13 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Mr. Treharne,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Great fast efficient service.
Date of experience: 6 September 2023
Reply from Leisureshopdirect28 September 2023
Thanks for the great review Marissa. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
The items where well packaged and now fitted to my caravan look absolutely brilliant
Date of experience: 6 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Mr. Slade,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy to order with and great customer service
Date of experience: 10 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Paul,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI had a issue with my delivery, and I contacted leisureshop direct, who replied within minutes and rectified the problem without any hassle.
Will use them again, and recommend them.
Date of experience: 10 September 2023
Reply from Leisureshopdirect28 September 2023
Dear Mr. Harris,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedMy purchase as requested product arrived on time and well packaged, as per usual.
Date of experience: 20 August 2023
Reply from Leisureshopdirect28 September 2023
Dear Mr. Spark,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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