Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Read all our reviews on Trustpilot

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Nick Davies
6 October 2023
Rated 5 out of 5 stars

Dometic roof lights for Hymer

Dometic roof lights for Hymer

These come with connectors (bullet) already applied. Just pull out the old one ( lever out with thin screwdriver as they are a really tight fit with strong spring clips), make sure polarity is right and pop back in. Easy. They lasted 6 years in ours before a like for like replacement was required owing to an unwanted dico strobe from the 80s made an unwelcome appearance. 30000 hrs. No way! Product arrived pronto and was decent value despite the new ones only coming with bright chrome bezel, not the original nickel style finish. Perfect replacement.

Date of experience: 9 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Davies,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
John
5 October 2023
Rated 5 out of 5 starsVerified

Product arrived on time and was easy to…

Product arrived on time and was easy to fit

Date of experience: 18 September 2023

Reply from Leisureshopdirect13 October 2023

Dear John,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Les M
5 October 2023
Rated 5 out of 5 starsVerified

Great Service

Great Service

Date of experience: 25 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Les,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
John Wilson
4 October 2023
Rated 5 out of 5 starsVerified

Excellent Company To Deal With Received my order and I am delighted…

Received my order and I am delighted with the quality of my goods received

Date of experience: 27 September 2023

Reply from Leisureshopdirect13 October 2023

Thanks for the great review Mr. Wilson. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Carole West
4 October 2023
Rated 4 out of 5 stars

After the Royal Mail loosing the…

After the Royal Mail loosing the initial item, the company ordered another item for my caravan. One in stock it was dispatched quickly to me. Thank you very much

Date of experience: 19 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Carole,

We are sorry to hear that there was an initial glitch with your order. We are glad it was resolved quickly. Thank you for leaving us the review and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Nigel Whyman
4 October 2023
Rated 4 out of 5 stars

Good efficient service

Good efficient service. Corrected an error in items despatched quickly and easily.

Date of experience: 30 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Mr. Whyman,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Angela
3 October 2023
Rated 5 out of 5 starsVerified

Great service

Product as described and arrived promptly

Date of experience: 26 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Angela,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Carol Bradley
3 October 2023
Rated 5 out of 5 stars

reich vector wshroom tap

Washroom tap failed just prior to a trip. Went to LEISURESHOP, my go to place for spare parts. Identified the tap almost immediately but unfortunately not in stock. Only available from Germany with a lead time of 4weeks. Sadly had to go elsewhere. But a brilliant response time and as usual very helpful staff. Will use again.

Date of experience: 26 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Miss Bradley,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Stephen David Turton
3 October 2023
Rated 5 out of 5 starsVerified

Very impressed how quick my order was…

Very impressed how quick my order was processed and delivered. I will definately be using Leisureshopdirect again, brilliant service.

Date of experience: 25 September 2023

Reply from Leisureshopdirect24 October 2023

Dear Stephen,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
PETER T
2 October 2023
Rated 5 out of 5 starsVerified

A great product

A great product, quickly delivered

Date of experience: 25 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Peter,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Raymond
2 October 2023
Rated 5 out of 5 starsVerified

Overall

Overall , everything was fantastic from the moment I ordered parts to delivery , would defo recommend and will be ordering again in the future if I need anything else

Date of experience: 25 September 2023

Reply from Leisureshopdirect13 October 2023

Thanks for the great review Raymond. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
sarah bloor
30 September 2023
Rated 5 out of 5 stars

Great

Great. Would definitely recommend
5 star

Date of experience: 23 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Miss Bloor,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
JG
29 September 2023
Rated 5 out of 5 starsVerified

Large stock, quick delivery

Easy to find what I needed, quick delivery.

Date of experience: 22 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Customer,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Judith Hughes
29 September 2023
Rated 5 out of 5 starsVerified

It arrived on time and fits my fridge…

It arrived on time and fits my fridge perfectly.

Date of experience: 21 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Judith,

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Martin
28 September 2023
Rated 5 out of 5 stars

Great service

Great service. Ordered a tap and paid extra for the 48 hour Tracked service via Royal Mail. As we were out during the delivery period I asked for it to be delivered to my nearest post office. However the tap never got there. The Royal mail tracker said it was waiting delivery then disappeared, and to contact via the seller in the event of an incident. A few emails to and fro between Karen and they sent me out a replacement tap in 24 hours. Can't fault leisureshop direct. Hope they get it sorted with the Royal mail.

Date of experience: 28 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Martin,

Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Eddie McDonald Customer
28 September 2023
Rated 5 out of 5 starsVerified

Communication and rapid postage.

Communication and rapid postage.

Date of experience: 21 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Eddie,

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
pavilionooo
28 September 2023
Rated 5 out of 5 starsVerified

👍👍👍😎

👍👍👍👍👍👍👍👍👍👍😂

Date of experience: 21 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Pavilionooo,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
anton
28 September 2023
Rated 5 out of 5 starsVerified

Fast delivery the part came packed very…

Fast delivery the part came packed very well. Thanks

Date of experience: 21 September 2023

Reply from Leisureshopdirect13 October 2023

Dear Anton,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Marian Brett-Hill
28 September 2023
Rated 5 out of 5 starsVerified

Prompt express delivery

Prompt express delivery

Date of experience: 19 September 2023

Reply from Leisureshopdirect28 September 2023

Dear Marian,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Anthony Carpenter
27 September 2023
Rated 4 out of 5 stars

Ordered a new shelf for our Thetford…

Ordered a new shelf for our Thetford fridge, web site said it was in stock.. actually wasn’t in stock and took five weeks to arrive. On the good side shelf was perfect when it arrived.

Date of experience: 13 August 2023

Reply from Leisureshopdirect28 September 2023

Dear Mr. Carpenter,

We are sorry to hear that there was an initial glitch with your order. We are glad it was resolved quickly. Thank you for leaving us the review and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

Trustpilot

SUPPORT

GET IN TOUCH

Please visit the help page or email us

orders@leisureshopdirect.com

HELP

HELP

INFORMATION

MY ACCOUNT