TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
Excellent service. Next day delivery . Very securely packaged as it was a roof vent.
Date of experience: 25 August 2023
Reply from Leisureshopdirect12 September 2023
Dear Mr. Mitchell,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
Bits I ordered arrived when they said kept me informed about the arrival date very pleased would order again when I need something
Date of experience: 6 September 2023
Reply from Leisureshopdirect12 September 2023
Dear Mr. Derek,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedDespite an order error and subsequent error on my part (mis-spelling the email address), Craig wrote to me promptly to sort out the problem.
Date of experience: 24 August 2023
Reply from Leisureshopdirect12 September 2023
Dear Mr. Chester,
Thanks for taking the time to write us a review. We are glad one of our team could help you make the ordering process easy for you. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat Service. I ordered my tent on the Friday before a bank holiday and received it super quick. Tent was just as described and boxed well. The prices on this website are amazing compared to others. I will be returning as a customer.
Date of experience: 24 August 2023
Reply from Leisureshopdirect12 September 2023
Dear Laura,
Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedI needed a replacement pump for my Motorhome. Problem solved with good fast service and competitive price. New pump working fine but a little bit noisier than original.
Date of experience: 29 August 2023
Reply from Leisureshopdirect12 September 2023
Dear Mr. Hunter,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedNo complaints
Date of experience: 21 August 2023
Reply from Leisureshopdirect12 September 2023
Dear John,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service and incredibly fast processing, resulting in fast delivery too.
Date of experience: 28 August 2023
Reply from Leisureshopdirect12 September 2023
Thanks for the great review Mr. Wallington. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat Service. Arrived promptly excellent value and quality.
Date of experience: 20 August 2023
Reply from Leisureshopdirect12 September 2023
Dear Customer,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
Verifiedprompt next day delivery
Date of experience: 28 August 2023
Reply from Leisureshopdirect12 September 2023
Dear Jennifer,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service, and ships to N. Ireland which I'm very pleased about
Date of experience: 27 August 2023
Reply from Leisureshopdirect5 September 2023
Dear Mr Robinson,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedHad what I wanted, delivered PDQ and all at an acceptable price. What's not to like.
Date of experience: 18 August 2023
Reply from Leisureshopdirect5 September 2023
Dear Mr Horton,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
After an initial issue with delivery my order was completed quickly.
Date of experience: 1 August 2023
Reply from Leisureshopdirect28 September 2023
Dear Lee,
We are sorry to hear that there was an initial glitch with your order. We are glad it was resolved quickly. Thank you for leaving us the review and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered a 2023 model Vango tent as it was a very good price complimented by a 5% discount as a new customer. It was only a few pounds more than the used ones for sale on market place - Wasn't sure if the site was an online scam site as it was so cheap. Delivered it the next working day - Trial pitched in garden that afternoon. Very pleased with it. Will definitely deal with Leisureshopdirect again.
Date of experience: 16 August 2023
Reply from Leisureshopdirect5 September 2023
Dear Kevin,
Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedReally useful help with identifying the correct part numbers I needed (to replace hinges on a motorhome Dometic fridge. The supplied quickly and at a very competitive rate.
Date of experience: 24 August 2023
Reply from Leisureshopdirect5 September 2023
Dear Mr Leigh,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood product, well made does exactly what it is supposed to do and delivered very quickly
Date of experience: 24 August 2023
Reply from Leisureshopdirect5 September 2023
Dear Mr Butler,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service and delivery great value for money
Date of experience: 16 August 2023
Reply from Leisureshopdirect5 September 2023
Dear Debbie,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat discount on Vango Galli drive away awning, easy to order, dispatched very quickly and arrived safely. I have used the awning already and it was really good quality and easy to put up. Leisureshopdirect also gives you loyalty points to convert to cash towards your next product bought on the site. I will be using this site again for my motorhome equipment, a really good experience.
Date of experience: 15 August 2023
Reply from Leisureshopdirect5 September 2023
Dear Leigh,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
I needed a Dometic awning part that no one else could get for me. Australia was the only place that had them! Leisureshop ordered it direct from Dometic and it arrived well in the time frame that they had advised. Fitted now and I have a functioning motorhome awning. Really pleased.
Their website is really informative with the detailed plans and parts lists to ensure you are ordering the correct part.
First class service. Many thanks.
Date of experience: 25 August 2023
Reply from Leisureshopdirect5 September 2023
Dear Mr Graves,
Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
i am deaf man cannot use a phone but this company is brilliant of helping me to find a parts that i been looking for so big thank you.
Date of experience: 16 August 2023
Reply from Leisureshopdirect5 September 2023
Dear Mr Kevern,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood sale price excellent delivery, easy to deal with.
Date of experience: 22 August 2023
Reply from Leisureshopdirect5 September 2023
Dear Mr. McLachlan,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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