Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mike Corns
6 August 2026
Rated 4 out of 5 starsVerified

Payment method hung when using the…

Payment method hung when using the QuickPay function

Date of experience: 6 August 2026

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42
5 August 2026
Rated 4 out of 5 starsVerified

good website - great products

Easy ordering and good website, lots of great info and products.

Date of experience: 5 August 2026

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Graham Rose
5 August 2026
Rated 5 out of 5 starsVerified

SO SIMPLE

SO SIMPLE, SO EASY, SO QUICK AND MY ORDERS ARIVE TOMORROW. THANK YOU.

Date of experience: 8 May 2026

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Mr Archie Jamieson
5 August 2026
Rated 5 out of 5 starsVerified

Speedily sorted and choice of timed…

Speedily sorted and choice of timed deliveries

Date of experience: 5 August 2026

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Peter Ayres
5 August 2026
Rated 5 out of 5 starsVerified

Always good,,super fast…

Always good,,super fast deliveries,,,*****,,

Date of experience: 28 July 2026

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Jess Lyons
4 August 2026
Rated 5 out of 5 starsVerified

Good selection for decent prices

Good selection for decent prices

Date of experience: 4 August 2026

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Customer
4 August 2026
Rated 5 out of 5 starsVerified

Great service

Great service! Quick and easy delivery. Ordered from the online shop.
Will definitely be using again. A+++

Date of experience: 28 July 2026

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Ian Rathbone
3 August 2026
Rated 5 out of 5 stars

Great service

Great service, prompt delivery and competitively priced!
I ordered a Hartal Magnetic Door Retainer for my Coachman. The original was a CDR15. As the Hartal was bigger, I expected to remove the CDR15 and replace it with this quite robust and much cheaper pair. However, due to the way the CDR is fitted, it wouldn’t have covered the original fixings so had to abandon the idea. However, the company is now on my list for future purchases!

Date of experience: 21 July 2026

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Mr Fletcher
3 August 2026
Rated 5 out of 5 starsVerified

easy online search and payment

easy online search and payment

Date of experience: 2 August 2026

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Martin
3 August 2026
Rated 5 out of 5 starsVerified

Everything was as it should be

Everything was as it should be! Many thanks

Date of experience: 27 July 2026

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Carole Torrie
3 August 2026
Rated 5 out of 5 stars

Product in stock and arrived within…

Product in stock and arrived within 48hours. Best price on the market.
Would now use leisureshopdirect as our "go to" for all our caravan spares requirements, without the need for any further internet search (subject to available stock of course). Highly recommended.

Date of experience: 18 July 2026

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JOHN SMITH
3 August 2026
Rated 5 out of 5 stars

Rock and roll lux mattress

Ref order #90885-2284
Purchased the rock and roll lux mattress. Great product, inflates and deflates easily. Great fit for our VW T6.1 . Extremely fast delivery which was great for our trip away

Date of experience: 20 July 2026

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Martin and thanks for your order
3 August 2026
Rated 4 out of 5 starsVerified

Just ordered a locking water cap will…

Just ordered a locking water cap will review when it arrives

Date of experience: 2 August 2026

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