TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedGreat service. Item arrived 3 days after ordering. Description of item accurate and fitted perfectly
Date of experience: 25 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr Ohara,
Thank you for leaving us the review and we are happy you are satisfied with the products you ordered. We hope you will use us again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick and straightforward
Date of experience: 24 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Ian,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedPrompt delivery, item is exactly what I ordered.
Job done, no problems
Date of experience: 30 July 2023
Reply from Leisureshopdirect18 August 2023
Dear John,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood service on time and as offered upon purchase
Date of experience: 23 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr Chapman,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedItems ordered were delivered quickly and efficiently.
Unfortunately we had to return one item due to incompatibility but the returns policy was very efficient
Thank you
Date of experience: 23 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Customer,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery good service and quick delivery. Would highly recommend.
Date of experience: 30 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr Moore,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedAlways well priced and fast delivery. Consistant excellent service from this company thank you
Date of experience: 30 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Kevin,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
We required a part for our Dometic fridge, which had broken. A quick internet search led us here, i have to say the experience of using these guys couldn’t have been any better or easier. The part was fairly priced, well packaged and was delivered on-time - brilliant service, i would highly recommend these guys to any one.
Date of experience: 7 August 2023
Reply from Leisureshopdirect18 August 2023
Dear Eddy,
Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.
Customer Services
Leisureshopdirect Ltd
We are delighted with the Service we received from Leisureshopdirect.
Super fast delivery.
Great product , very happy customers.
Date of experience: 24 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr & Mrs E,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery prompt communication, speedy dispatch, well packed .
Would use again
Date of experience: 28 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Ms Cross,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Found the spare part we needed for our canopy. Nowhere else had it.Good price,arrived within a week.
Date of experience: 27 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Beverley,
Thank you for leaving us the review and we are happy you are satisfied with the products you ordered. We hope you will use us again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered a replacement tap for the camper van. Came in a couple of days, much sooner than the predicted date. Really quick service.
Date of experience: 20 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Articulinski,
Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedA good product and value for money
very prompt delivery.
Date of experience: 20 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr Mence,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedThe delivered 1m length of plumbing hose was the wrong type. I emailed pointing out the problem. My email was quickly replied to and the correct part was posted to arrive the next day on a Saturday. Your great customer service is a shining example to others. Many thanks.
Date of experience: 25 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr Stephenson,
We are sorry to hear that there was an initial glitch with your order. We are glad it was resolved quickly. Thank you for leaving us the review and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedKeeped in the picture all the time.
Date of experience: 25 July 2023
Reply from Leisureshopdirect18 August 2023
Dear David,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedPrompt and efficient service regarding an old gas stove part
Date of experience: 18 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr Coffey,
Thank you for leaving us the review and we are happy you are satisfied with the products you ordered. We hope you will use us again in the near future.
Customer Services
Leisureshopdirect Ltd
Verifiedordering was simple arrived within a few days product was first class.
Date of experience: 25 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Christine,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
Ordered 2 items, only one arrived, however when informed of this, the response was extremely speedy and we had the missing goods the very next day. Very pleased with the service. Goods will be tried out in the coming weeks.
Date of experience: 3 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Lorna,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
Didn’t like the prices but I’m sure they are set by Motorhome manufacturers. Apart from that, LeisureShop Direct we’re totally fabulous. Knowledgeable and helpful.
Date of experience: 28 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Adrian,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
Good email feedback from company when the online payment option failed when ordering a high price item. Unable to contact by phone, would have given 5 stars if that hadn’t occurred. Delivery updates excellent.
Date of experience: 17 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Customer,
We are sorry to hear that there was an initial glitch with your order. We are glad it was resolved quickly. Thank you for leaving us the review and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
© Leisureshopdirect Ltd - 2004 . All rights reserved.
