TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedFound the item I needed they had it in stock. The item was shipped ASAP great all round.Cheers
Date of experience: 18 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Customer,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrder arrived promptly.
Date of experience: 17 July 2023
Reply from Leisureshopdirect18 August 2023
Thanks for the great review Richard. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedDelivered promptly. Goods as described
Date of experience: 24 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr Dempsey,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy shopping, straightforward checkout/payment and Royal mail delivery ensures I will return to this store.
Date of experience: 24 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Gary,
We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood communication after problem with wrong package 2, got sorted in the end.
Date of experience: 24 July 2023
Reply from Leisureshopdirect18 August 2023
Dear EMAS,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedFirst class service
Date of experience: 24 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr Spencer,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedSimple to order and received on time
Date of experience: 24 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr Wilson,
Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedProduct was competptively priced and deliverd promptly
Date of experience: 23 July 2023
Reply from Leisureshopdirect18 August 2023
Dear Mr Watts,
Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedProduct was as described and was a direct replacement
Date of experience: 24 July 2023
Reply from Leisureshopdirect18 August 2023
Dear P Cope,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedPleased with purchase. Thanks.
Date of experience: 25 June 2023
Reply from Leisureshopdirect1 August 2023
Dear Mr Moores,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI have recently made a number of purchases. Great service and at competitive prices.
Well packed, delivered promptly.
Ticks all the boxes for me . I will definitely use again
Date of experience: 23 July 2023
Reply from Leisureshopdirect1 August 2023
Hello,
Thank you for taking the time to write a review for us. We continually compare our pricing to those of our competitors to guarantee that we are providing the best value. We attempt to make the entire process, from order to delivery, as simple as possible, and we love hearing from our consumers. Thank you one more.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy order process and fast efficient delivery.
Date of experience: 23 July 2023
Reply from Leisureshopdirect1 August 2023
Hello,
Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat price for item
Date of experience: 23 July 2023
Reply from Leisureshopdirect1 August 2023
Dear Mr Jenkins,
Thanks for taking the time to write us a review. We strive to offer the largest range at the best prices and we monitor competitors all the time. We are really happy you had a good experience on top of paying a great price. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedI have purchased twice now and in both cases, parts for awning. Very clear on website to find what you need, also a very competitive price and delivered sooner than expected. Thank you
Date of experience: 23 July 2023
Reply from Leisureshopdirect1 August 2023
Hello,
We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood service but a little slow with information concerning dispatch.
Date of experience: 23 July 2023
Reply from Leisureshopdirect1 August 2023
Dear Mr Porter,
Thank you for taking the time to write this review. It's always nice to hear that you had a positive ordering experience with us. We apologize for the delay in providing delivery information. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Brilliant - great price and delivery was super quick. Very pleased
Date of experience: 15 July 2023
Reply from Leisureshopdirect1 August 2023
Dear Lisa,
Thank you for taking the time to write a review for us. We attempt to offer the broadest selection at the most competitive pricing, and we constantly evaluate competitors. We are thrilled that you had a positive experience while also paying a low price. Thank you one more.
Customer Services
Leisureshopdirect Ltd
VerifiedThere was an issue with the part but they quickly resolved it to my satisfaction.
Date of experience: 21 July 2023
Reply from Leisureshopdirect1 August 2023
Dear Mr. Bell,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy transaction, quick delivery and competitive price, what more could you ask for!
Date of experience: 16 July 2023
Reply from Leisureshopdirect1 August 2023
Dear Mr. Cater,
Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick and efficient
Date of experience: 16 July 2023
Reply from Leisureshopdirect1 August 2023
Dear Steve,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick and easy website to use, and fast turnaround
Date of experience: 16 July 2023
Reply from Leisureshopdirect1 August 2023
Dear John,
Thank you for taking the time to write a review for us. It's wonderful to hear that you found the website and purchase process to be simple and straightforward. We hope to assist you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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