Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

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Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Martin
31 July 2023
Rated 5 out of 5 starsVerified

And the staff where so helpful, post email.

Post email, the staff were so helpful. I found what I wanted all in one place and good quality, it was so easy…..Thankyou.

Date of experience: 21 July 2023

Reply from Leisureshopdirect1 August 2023

Dear Martin,
Thank you for taking the time to write a review for us. We're delighted one of our team members could assist you in making the ordering process as simple as possible. We hope to assist you again in the future.
Customer Support
Leisureshopdirect Limited

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Mr Tony Pallas
30 July 2023
Rated 5 out of 5 starsVerified

Easy to follow procedure efficient…

Easy to follow procedure efficient service

Date of experience: 21 July 2023

Reply from Leisureshopdirect1 August 2023

Dear Mr. Pallas,
Thank you for taking the time to write a review for us. We appreciate you taking the time to inform us that everything went smoothly. We hope to assist you again in the near future.
Customer Support
Leisureshopdirect Limited

Read this review on Trustpilot
Brian Watkiss
30 July 2023
Rated 5 out of 5 starsVerified

Easy

Easy to order and prompt delivery

Date of experience: 20 July 2023

Reply from Leisureshopdirect1 August 2023

Dear Brian,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd

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David Hopkins
29 July 2023
Rated 5 out of 5 starsVerified

Order arrived very quickly

Order arrived very quickly

Date of experience: 20 July 2023

Reply from Leisureshopdirect1 August 2023

Dear David,
It's wonderful to hear you had a positive experience with your order from us. Thank you for informing us, and we hope to assist you again in the near future.
Customer Services
Leisureshopdirect Ltd.

Read this review on Trustpilot
John
28 July 2023
Rated 4 out of 5 starsVerified

Replacement toilet flush switch

I bought the same part from you in May which failed about 10 days ago. I decided to use the same sellers again because of the good service I got. Should this one fail I will complain to the company

Date of experience: 20 July 2023

Reply from Leisureshopdirect1 August 2023

Dear John,
Thank you for your review, and we're sorry to hear that the product failed after only three months. We informed our supplier about this. If you experience this problem again, please contact us so that we can replace it under warranty if it is still within the warranty period. On our website, we only offer authentic parts and accessories. We hope to see you again soon.
Customer Care
Leisure Shop Direct Limited

Read this review on Trustpilot
Crazy Lady
28 July 2023
Rated 5 out of 5 starsVerified

Great company

Great company. Good price and availability. Pleased with our purchase and will use them again. Thanks

Date of experience: 20 July 2023

Reply from Leisureshopdirect1 August 2023

Hello,
Thanks for taking the time to write us a review. We strive to offer the largest range at the best prices and we monitor competitors all the time. We are really happy you had a good experience on top of paying a great price. Thanks again.

Customer Services
Leisureshopdirect Ltd

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Mark Shaw
28 July 2023
Rated 5 out of 5 stars

They deliver on their promises.

All I can say is fantastic service with great communication. Keep up the great work.

Date of experience: 21 July 2023

Reply from Leisureshopdirect1 August 2023

Dear Mr.Shaw,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Ian-Rees Tucker
28 July 2023
Rated 5 out of 5 starsVerified

Good response good communication and…

Good response good communication and good delivery time.

Date of experience: 19 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Mr Tucker

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Stephen Whiles
27 July 2023
Rated 5 out of 5 starsVerified

Very prompt delivery thank you!

Very prompt delivery thank you!

Date of experience: 19 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Mr Whiles

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Chris Lord
27 July 2023
Rated 5 out of 5 starsVerified

Great service fast drlivery

Great service fast drlivery

Date of experience: 19 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Chris

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Philip Woodruff
26 July 2023
Rated 5 out of 5 starsVerified

Great prices and prompt delivery

Great prices and prompt delivery. Will definitely use again. Thank you.

Date of experience: 17 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Phillip

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Giles Bradshaw
26 July 2023
Rated 5 out of 5 starsVerified

Great

Very good service

Date of experience: 10 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Giles

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Mark Turton
25 July 2023
Rated 5 out of 5 starsVerified

Arrived in 2 days

Arrived in 2 days
Well made
Does what it says on tin

Date of experience: 17 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Mr Turton

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Kevin
25 July 2023
Rated 5 out of 5 starsVerified

Caravan accessories.

Their webshop is easy to use and navigate. All of the products have a good and simple description of what you want to purchase. My products arrived exactly when I was told they'd be delivered. And packaged securely. Will definitely use them again.

Date of experience: 16 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Kevin

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mr Richard Charnley
25 July 2023
Rated 4 out of 5 starsVerified

Service and delivery excellent

Service and delivery excellent, unfortunately have to remove one star as the camping hairdryer was very poor although expected as only runs off 12 volt - however the wind in the camping field was warmer and stronger!

Date of experience: 17 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Mr Charnley

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Ian Campbell
25 July 2023
Rated 5 out of 5 starsVerified

Excellent service

Excellent service. Item arrived next day. No fuss. No problem 😊

Date of experience: 17 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Mr Campbell

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Callum Mitchell
25 July 2023
Rated 5 out of 5 starsVerified

Easy buying experience

Easy site to navigate and find what you’re looking for. Well priced equipment with no hidden costs. Delivered promptly.

Date of experience: 17 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Callum

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
ANDREW GORTON
25 July 2023
Rated 5 out of 5 starsVerified

An easy to use website

An easy to use website. Parts delivered on time and kept well informed.

Date of experience: 16 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Mr Gorton

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr CJ Roberts
25 July 2023
Rated 5 out of 5 starsVerified

Delivery on time part correct very good…

Delivery on time part correct very good service

Date of experience: 9 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Mr Roberts

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Neil
25 July 2023
Rated 5 out of 5 starsVerified

Prompt delivery

Prompt delivery

Date of experience: 16 July 2023

Reply from Leisureshopdirect28 July 2023

Dear Neil

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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