Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

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Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

roy
9 July 2023
Rated 4 out of 5 stars

Let down by RoyalMail

Good on Leisureshopdirects part,awfull on the part of Royal Mail.
Paid extra for 24 hr delivery,took 72 and lost 2 days of our holiday waiting for a water pump delivery.
Would be good if LSD could offer an alterative service for customers to choose.LSD did refund the delivery cost and it wasn't their fault.

Date of experience: 24 June 2023

Reply from Leisureshopdirect14 July 2023

Dear Roy

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Caroline WellsMulbarton, GB
9 July 2023
Rated 5 out of 5 starsVerified

Caravan cabinet door hinges

Ordered these to use to hang a light weight fly screen door in a conservatory. Just the job!!

Dispatched quickly and more robust than I expected. Easy to use, giving a nice clean finish.

Would buy again.

Date of experience: 18 June 2023

Reply from Leisureshopdirect14 July 2023

Dear Wells

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Julie
8 July 2023
Rated 5 out of 5 stars

Great value product

Great price and fast delivery

Date of experience: 22 June 2023

Reply from Leisureshopdirect14 July 2023

Dear Julie

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs Tracy Simmons
8 July 2023
Rated 5 out of 5 starsVerified

Quick service

Quick service

Date of experience: 30 June 2023

Reply from Leisureshopdirect14 July 2023

Dear Mrs Simmons

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Ray
8 July 2023
Rated 5 out of 5 starsVerified

Great service & help

Great service & help. Part arrived quicker than expected.

Date of experience: 29 June 2023

Reply from Leisureshopdirect14 July 2023

Dear Ray

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Martin
7 July 2023
Rated 5 out of 5 starsVerified

Item was as described arrived on date

Item was as described arrived on date. Thank you very much great service

Date of experience: 22 June 2023

Reply from Leisureshopdirect14 July 2023

Dear Martin

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr John Huttly
7 July 2023
Rated 5 out of 5 starsVerified

Excellent customer service and guidance

Excellent customer service and guidance

Date of experience: 29 June 2023

Reply from Leisureshopdirect14 July 2023

Dear John

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
William Rees
7 July 2023
Rated 5 out of 5 starsVerified

First class service

First class service

Date of experience: 29 June 2023

Reply from Leisureshopdirect14 July 2023

Dear Mr Rees

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr NIGEL KING
7 July 2023
Rated 5 out of 5 starsVerified

Good price

Good price, quick delivery

Date of experience: 21 June 2023

Reply from Leisureshopdirect14 July 2023

Dear Mr King

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Ryan
7 July 2023
Rated 5 out of 5 starsVerified

Absolutely brilliant service

Absolutely brilliant service. shocked at how quick the part came, ordered Friday turned up Sunday. Thank you so much.

Date of experience: 29 June 2023

Reply from Leisureshopdirect14 July 2023

Dear Ryan

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
John
7 July 2023
Rated 5 out of 5 starsVerified

Found The part I needed straight away

Found The part I needed straight away
Very helpfull

Date of experience: 27 June 2023

Reply from Leisureshopdirect14 July 2023

Dear John

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
KH
7 July 2023
Rated 5 out of 5 starsVerified

Item in stock and sent out immediately.

Item in stock and sent out immediately.

Date of experience: 22 June 2023

Reply from Leisureshopdirect14 July 2023

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Sue
7 July 2023
Rated 5 out of 5 starsVerified

Good service

I ordered online, website easy to navigate. Found exactly what I wanted at a good price. It was despatched next day and received the day after. Excellent.

Date of experience: 29 June 2023

Reply from Leisureshopdirect14 July 2023

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Graham Fry
7 July 2023
Rated 5 out of 5 starsVerified

Good service at a fair price

Price was competitive and the delivery was on time. The part that I ordered saved me from replacing a whole assembly.

Date of experience: 28 June 2023

Reply from Leisureshopdirect7 July 2023

Dear Mr Fry

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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customer
6 July 2023
Rated 5 out of 5 starsVerified

Good product fast delivery and parcel…

Good product fast delivery and parcel we'll wrapped for delivery so won't get damaged would recommend

Date of experience: 27 June 2023

Reply from Leisureshopdirect7 July 2023

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
andrew sinfield
6 July 2023
Rated 5 out of 5 starsVerified

Quick and easy purchase

Quick and easy purchase

Date of experience: 20 June 2023

Reply from Leisureshopdirect7 July 2023

Dear Mr Sinfield

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Trish Parsons
6 July 2023
Rated 5 out of 5 starsVerified

Great service

Great service. The company kept me up to date with the delivery & a good quality product. Unfortunately, I ordered the incorrect part for my motorhome, which is my fault & not the companys.

Date of experience: 27 June 2023

Reply from Leisureshopdirect7 July 2023

Dear Trish

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr KJ Wixey
5 July 2023
Rated 4 out of 5 starsVerified

Delivery was second to none I would…

Delivery was second to none I would have found it better to be able to speak a person about my order but you have no telephone service I found this very strange but that’s how I like to do things

Date of experience: 27 June 2023

Reply from Leisureshopdirect7 July 2023

Dear Mr Wixey

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Michael Hill
5 July 2023
Rated 5 out of 5 starsVerified

Quick and efficient leisure supplies…

Quick and efficient leisure supplies company.

Date of experience: 26 June 2023

Reply from Leisureshopdirect7 July 2023

Dear Mr Hill

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs. Helen Bone
5 July 2023
Rated 5 out of 5 stars

Only needed a light -but it came on…

Only needed a light -but it came on time and good condition....will use them again

Date of experience: 27 June 2023

Reply from Leisureshopdirect7 July 2023

Dear Mrs Bone

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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