Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Read all our reviews on Trustpilot

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Kevin Pateman
30 June 2023
Rated 5 out of 5 stars

Very impressed how quickly my order was…

Very impressed how quickly my order was dispatched and the 10 day delivery across the globe to New Zealand.

Date of experience: 25 June 2023

Reply from Leisureshopdirect30 June 2023

Dear Mr Pateman

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Julie Firth
29 June 2023
Rated 5 out of 5 starsVerified

Prompt delvery

Prompt delvery

Date of experience: 14 June 2023

Reply from Leisureshopdirect30 June 2023

Dear Ms Firth

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
KPB
29 June 2023
Rated 5 out of 5 starsVerified

Excellent service

Excellent service

Date of experience: 21 June 2023

Reply from Leisureshopdirect30 June 2023

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Chris Nichols
29 June 2023
Rated 5 out of 5 starsVerified

RAPID DELIVERY ALL GOOD

RAPID DELIVERY ALL GOOD

Date of experience: 20 June 2023

Reply from Leisureshopdirect30 June 2023

Dear Mr Nichols

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Andrew Harrison
28 June 2023
Rated 5 out of 5 stars

Item was as described and work's…

Item was as described and work's perfect, delivery was on time and the item was well packed. I will be using them again based on my experience.

Date of experience: 7 June 2023

Reply from Leisureshopdirect30 June 2023

Dear Mr Harrison

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Hopper
28 June 2023
Rated 5 out of 5 starsVerified

Ordered a whale heater at 1545hrs…

Ordered a whale heater at 1545hrs received the next day at 1100hrs.
Great service

Date of experience: 13 June 2023

Reply from Leisureshopdirect30 June 2023

Dear Hopper

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Sue
28 June 2023
Rated 5 out of 5 starsVerified

Prompt delivery

Prompt delivery. Item as described and good value

Date of experience: 20 June 2023

Reply from Leisureshopdirect30 June 2023

Dear Ms Sue

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Hilda Pearson
28 June 2023
Rated 5 out of 5 starsVerified

very competative price and swift…

very competative price and swift dispatch

Date of experience: 20 June 2023

Reply from Leisureshopdirect30 June 2023

Dear Ms Pearson

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs Mortimer
28 June 2023
Rated 5 out of 5 starsVerified

Quick efficient service

Quick efficient service

Date of experience: 19 June 2023

Reply from Leisureshopdirect30 June 2023

Dear Mrs Mortimer

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Anonymous
27 June 2023
Rated 5 out of 5 starsVerified

Very quick delivery

Very quick delivery. Excellent service

Date of experience: 12 June 2023

Reply from Leisureshopdirect30 June 2023

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Peter Stebbings
27 June 2023
Rated 5 out of 5 starsVerified

First class service

First class service

Date of experience: 19 June 2023

Reply from Leisureshopdirect30 June 2023

Dear Mr Stebbings

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Rob B
27 June 2023
Rated 5 out of 5 starsVerified

Great service

Great service, product is as advertised and works well

Date of experience: 11 June 2023

Reply from Leisureshopdirect30 June 2023

Dear Rob

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Janet Cooper
27 June 2023
Rated 5 out of 5 starsVerified

Had issue at delivery with items…

Had issue at delivery with items missing and damaged. Sorted out and new replaced within a couple of days. Great customer service

Date of experience: 18 June 2023

Reply from Leisureshopdirect29 June 2023

Dear Ms Cooper

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Kenneth
26 June 2023
Rated 5 out of 5 starsVerified

Brilliant every step

Brilliant every step

Date of experience: 11 June 2023

Reply from Leisureshopdirect29 June 2023

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Customer
26 June 2023
Rated 5 out of 5 starsVerified

The awning was as expected

The awning was as expected. The price was good and delivery was on time. Thank you.

Date of experience: 16 June 2023

Reply from Leisureshopdirect29 June 2023

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Christopher Gilles
25 June 2023
Rated 5 out of 5 starsVerified

Ordered part

Ordered part , it arrived, on time and correct.

Date of experience: 12 June 2023

Reply from Leisureshopdirect29 June 2023

Dear Mr Gilles

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Pat
24 June 2023
Rated 5 out of 5 starsVerified

Item at a great price and fast…

Item at a great price and fast dispatch. Responded quickly to emails sent. Will use again.

Date of experience: 16 June 2023

Reply from Leisureshopdirect29 June 2023

Dear Pat

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Julie swift
24 June 2023
Rated 5 out of 5 starsVerified

The item was easy to find online and…

The item was easy to find online and was delivered quickly

Date of experience: 15 June 2023

Reply from Leisureshopdirect29 June 2023

Dear Ms Swift

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Margaret
24 June 2023
Rated 4 out of 5 starsVerified

Quick and efficient delivery times.

Quick and efficient delivery times.

Date of experience: 15 June 2023

Reply from Leisureshopdirect29 June 2023

Dear Margaret

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Dave Gassmann
24 June 2023
Rated 5 out of 5 starsVerified

Great customer service

Great info, service and items.
Speedy delivery also.

Date of experience: 9 June 2023

Reply from Leisureshopdirect29 June 2023

Dear Mr Gassmann

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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