TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedThanks brilliant
Date of experience: 9 June 2023
Reply from Leisureshopdirect23 June 2023
Dear Mr Edwards
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy to use website. Great selection of items. Great delivery
Date of experience: 9 June 2023
Reply from Leisureshopdirect23 June 2023
Dear Jean
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery helpful and quick delivery.
Date of experience: 6 June 2023
Reply from Leisureshopdirect23 June 2023
Dear Mr Brown
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered and delivered very quick which was great as let me complete repair.
Good selection of parts and good communication re-delivery.
Good delivery options.
Date of experience: 9 June 2023
Reply from Leisureshopdirect23 June 2023
Dear Mark
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy to order and arrived promptly.
Date of experience: 9 June 2023
Reply from Leisureshopdirect23 June 2023
Dear Ms Moore
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
Verifiedsupplied the correct hinges, arrived very quickly,
not cheap but that was dometric as all sellers where about the same price
Date of experience: 7 June 2023
Reply from Leisureshopdirect23 June 2023
Dear Mr Smith
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedItem arrived as promised fast dispatch and delivery, just as described and cheaper than the competition.
Excellent service.
Date of experience: 7 June 2023
Reply from Leisureshopdirect16 June 2023
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedPurchased a replacement ROOF VENTILATOR 12V SPARE DOME AND CONNECTOR for my 29 year old motorhome and it was a perfect fit, a 5 min job just to unscrew the degraded old one and replace with the new one. Good, timely service and shipping from leisureshopdirect with the product well packaged, just felt the shipping cost was a little high considering the overall cost of this item. Still would recommend though.
Date of experience: 6 June 2023
Reply from Leisureshopdirect15 June 2023
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service, just as described, very quick delivery. Would happily use again.
Date of experience: 6 June 2023
Reply from Leisureshopdirect15 June 2023
Dear Nigel
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedHad a lot of difficulty pre purchase. But the part was dispatched quickly and arrived on time.
Thats why I've given 4 stars
Be aware they have no telephone contact at all. Only online chat and email. No good if you are not in an area with good internet connection.
We were in the Highlands at the time
Date of experience: 4 June 2023
Reply from Leisureshopdirect15 June 2023
Dear Mr Boulter
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service thanks
Date of experience: 4 June 2023
Reply from Leisureshopdirect15 June 2023
Dear Mr Templeman
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedReplacement catch
Date of experience: 4 June 2023
Reply from Leisureshopdirect15 June 2023
Dear Mr Hopkinson
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedWe ordered on a Sunday afternoon and was very surprised to receive our parcel on the Monday. Very fast delivery. Thanks
Date of experience: 4 June 2023
Reply from Leisureshopdirect15 June 2023
Dear Pinder
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood product delivered on time - what more could you ask for
Date of experience: 4 June 2023
Reply from Leisureshopdirect15 June 2023
Dear Mr Wallis
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick, reliable service
Date of experience: 22 May 2023
Reply from Leisureshopdirect15 June 2023
Dear Mrs Greig
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy ordering and quick delivery with regular updates
Date of experience: 4 June 2023
Reply from Leisureshopdirect15 June 2023
Dear Mr Poole
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent company and service
Date of experience: 2 June 2023
Reply from Leisureshopdirect15 June 2023
Dear Mr Gill
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy clear website, the part I required easy to find and delivered quickly thank you.
Date of experience: 2 June 2023
Reply from Leisureshopdirect15 June 2023
Dear Kate
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedOur order was delivered very quickly.
A quick, positive response to our emails!
Date of experience: 1 June 2023
Reply from Leisureshopdirect15 June 2023
Mr Saunders
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy to order, excellent communication was kept informed from ordering to despatch to delivery.
Date of experience: 2 June 2023
Reply from Leisureshopdirect15 June 2023
Dear Wolstenholme
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
© Leisureshopdirect Ltd - 2004 . All rights reserved.
