TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedOoooo. Ooooo
Date of experience: 25 May 2023
Reply from Leisureshopdirect15 June 2023
Dear Ms Smith
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service, super responsive and easy to use website.
Date of experience: 31 May 2023
Reply from Leisureshopdirect9 June 2023
Dear Ms Lockett
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedThe item was posted via parcel force who insisted on a signature by recipients.
Due to it being delivered during the work day. It took us a while to get it redelivered by parcel force. This has no reflection on leisure shop direct who dispatched the item as soon as it was ordered. They do state on their site that it is a signed for postal service due to the cost of the item.
The item itself a double lock and level caravan leveling system was of the highest quality and the price was right too. For those vanners with a double wheel setup and quad motor movers there's no other way to lift the van during changing a flat tyre. Thank you for the service.
Date of experience: 1 June 2023
Reply from Leisureshopdirect30 June 2023
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood product delivered on time.
Date of experience: 31 May 2023
Reply from Leisureshopdirect9 June 2023
Dear Mr Wood
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery good quick service
Date of experience: 31 May 2023
Reply from Leisureshopdirect8 June 2023
Dear Mr Bowers
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service
Date of experience: 31 May 2023
Reply from Leisureshopdirect8 June 2023
Dear Mr Conner
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
Verified4 stars is a little bit mean as the company itself was great. Item as described, good price and dispatched quickly. Only reason I’ve took a star off was due to the trouble I had with the courier. For some reason they split my order into 2 different vans. One part of order was received ok however I missed 2nd van by 5 mins and the courier couldn’t leave it in safe place due to needing pin. After countless promises by the courier the item would be in next van eventually the item arrived 5 days later in a mangled box. This disrupted my planned getaway and thus why I’ve had to take a star off.
Date of experience: 29 May 2023
Reply from Leisureshopdirect8 June 2023
Dear Andrew
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedThe Avtek TV Controller for my Motorhome worked as specified!
Date of experience: 29 May 2023
Reply from Leisureshopdirect8 June 2023
Dear Mr Cain
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedDelighted to find that the replacement waste water pipe was a perfect match for my motorhome
Date of experience: 23 May 2023
Reply from Leisureshopdirect8 June 2023
Dear Mr Yates
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedArrived on time,got what I wanted
Date of experience: 22 May 2023
Reply from Leisureshopdirect8 June 2023
Dear Mr Braddick
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service, quick delivery. Thanks
Date of experience: 22 May 2023
Reply from Leisureshopdirect8 June 2023
Dear Mr Jones
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery prompt service & delivery. A pleasure to deal with.
Date of experience: 29 May 2023
Reply from Leisureshopdirect8 June 2023
Dear Gary
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent fast service. Replied to emails immediately. Will definitely shop there again.
Date of experience: 29 May 2023
Reply from Leisureshopdirect8 June 2023
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedReally helpful exchange before purchase and the item arrived as advised. Everything worked out perfectly.
Date of experience: 29 May 2023
Reply from Leisureshopdirect8 June 2023
Dear Mr Huntley
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy to order, arrived on time and a great product. Just what we needed for camping. Inflated in seconds and pegged down. Very robust.
Date of experience: 22 May 2023
Reply from Leisureshopdirect8 June 2023
Dear Andrew
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered a tent. Fast delivery, much faster then other companies where offering. Excellent comms from order to delivery. Price was every competitive.
Date of experience: 28 May 2023
Reply from Leisureshopdirect6 June 2023
Dear Jay
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered the wrong parts, but returned and refunded with no issues.
Date of experience: 21 May 2023
Reply from Leisureshopdirect6 June 2023
Dear Mr Mcphee
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedSpare part for Thetford toilet arrived promptly. Ordering process straight forward and payment secure.
Date of experience: 26 May 2023
Reply from Leisureshopdirect6 June 2023
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedSpeedy delivery with good communications and good price I will happily shop here again.
Date of experience: 15 May 2023
Reply from Leisureshopdirect6 June 2023
Dear Mr Pope
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedProduct was as described and worked fine.
Date of experience: 17 May 2023
Reply from Leisureshopdirect6 June 2023
Dear John
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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