Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Read all our reviews on Trustpilot

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mr Edward Gerret
15 May 2023
Rated 5 out of 5 starsVerified

Bought a item..was no good as arrived…

Bought a item..was no good as arrived late after paying extra postage. Contacted and got Our postage refunded. once royal mail finally delivered. company sent me details to return and once returned recieved full refund.

Date of experience: 1 May 2023

Reply from Leisureshopdirect25 August 2023

Dear Mr Gerret,

Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Albert Barnes
14 May 2023
Rated 5 out of 5 starsVerified

Very fast delivery

Very fast delivery. Ordered, paid for, delivered and fitted within 24 hours.
Service doesn't get much better than that.

Date of experience: 2 May 2023

Reply from Leisureshopdirect19 May 2023

Dear Mr Barnes

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Marie Mayich
13 May 2023
Rated 5 out of 5 starsVerified

Had the caravan part we were looking…

Had the caravan part we were looking for in stock and dispatched without delay. Reasonably priced.

Date of experience: 5 May 2023

Reply from Leisureshopdirect19 May 2023

Dear Ms Mayich

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Leslie Milson
13 May 2023
Rated 5 out of 5 starsVerified

Easy website to use and items arrived…

Easy website to use and items arrived the following day. Thank you for a prompt and positive experience.

Date of experience: 27 April 2023

Reply from Leisureshopdirect19 May 2023

Dear Mr Milson

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Peter Johnson
12 May 2023
Rated 5 out of 5 starsVerified

Good next day delivery

Ordered an Avtex W249TS about 2pm. It arrived 1pm the following day. Great service, no issues.

Date of experience: 26 April 2023

Reply from Leisureshopdirect19 May 2023

Dear Mr Johnson

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mr Tim Deakin
12 May 2023
Rated 5 out of 5 starsVerified

Competitive price

Competitive price, quick delivery.

Date of experience: 4 May 2023

Reply from Leisureshopdirect19 May 2023

Dear Mr Deakin

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
David Miller
12 May 2023
Rated 5 out of 5 starsVerified

Door delivery on time well packaged

Door delivery on time well packaged, no hassle simple honest company, will be using again for all my caravan needs, would highly recommend to others

Date of experience: 3 May 2023

Reply from Leisureshopdirect19 May 2023

Dear Mr Miller

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
CollectPlus Customer MR L Ward
11 May 2023
Rated 4 out of 5 starsVerified

Rooflight

Oder was despatched quickly and arrived safely but I did think it would have had some padding as it was breakeable.The fit was good and easy to do.

Date of experience: 25 April 2023

Reply from Leisureshopdirect19 May 2023

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Jon
10 May 2023
Rated 5 out of 5 starsVerified

Excellent service with a great product

Excellent service with a great product

Date of experience: 24 April 2023

Reply from Leisureshopdirect19 May 2023

Dear Jon

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Paul Love
10 May 2023
Rated 5 out of 5 starsVerified

Great service

Great service

Date of experience: 2 May 2023

Reply from Leisureshopdirect19 May 2023

Dear Mr Love

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
David Chambers
9 May 2023
Rated 5 out of 5 starsVerified

Fast and easy purchase

Fast and easy purchase

Date of experience: 1 May 2023

Reply from Leisureshopdirect19 May 2023

Dear Mr Chambers

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Nigel
9 May 2023
Rated 5 out of 5 starsVerified

Good experience from this company.

Good experience from this company.

Date of experience: 1 May 2023

Reply from Leisureshopdirect19 May 2023

Dear Nigel

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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ANC
9 May 2023
Rated 5 out of 5 starsVerified

Good company

Good company. I somehow managed to order 2 of an item but using email I had one removed from the order.
Good to deal with.

Date of experience: 30 April 2023

Reply from Leisureshopdirect19 May 2023

Dear Andy

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Jim Easton
8 May 2023
Rated 5 out of 5 starsVerified

Quick Service

Quick Service, will deffo use again.

Date of experience: 30 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Mr Easton

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Catherine
8 May 2023
Rated 5 out of 5 starsVerified

Prompt next day delivery.

Prompt next day delivery.

Date of experience: 21 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Catherine

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
customer
7 May 2023
Rated 4 out of 5 starsVerified

Dometic Combicool Absorbtion fridge

Good product description, rpompt delivery and a great product that does exactly what it says it does.

Date of experience: 27 April 2023

Reply from Leisureshopdirect9 May 2023

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Kevan Owen
6 May 2023
Rated 5 out of 5 starsVerified

Excellent service

Very speedy service. Excellent pricing. Highly satisfied.

Date of experience: 21 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Mr Owen

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
David
5 May 2023
Rated 5 out of 5 starsVerified

Initial mistake with my order was…

Initial mistake with my order was quickly sorted and the correct item shipped the following day. Good service

Date of experience: 27 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Mr David

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Bruce Bartlett
5 May 2023
Rated 5 out of 5 starsVerified

Exactly as required and very quick…

Exactly as required and very quick delivery!

Date of experience: 27 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Mr Bruce

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Tom Findlay
5 May 2023
Rated 5 out of 5 starsVerified

Excellent service

Excellent service, ordered one day delivered the next. An item was missing, sorted quickly and delivered next day.

Date of experience: 28 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Mr Findlay

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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