Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Read all our reviews on Trustpilot

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

K B
4 May 2023
Rated 5 out of 5 starsVerified

Dometic Fridge Vent Covers. The customer service of this company is…

The customer service of this company is second to none. Can’t thank them enough for the help with my order.

Date of experience: 25 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Mr Barron

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Bruce
4 May 2023
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service, I ordered something by mistake and Amy G couldn’t have been more helpful. Will definitely use Leisure Shop again, thanks for your help

Date of experience: 4 May 2023

Reply from Leisureshopdirect9 May 2023

Mr Bruce

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Steve Wright
4 May 2023
Rated 5 out of 5 starsVerified

Due to be delivered on Friday but…

Due to be delivered on Friday but arrived on the following Tuesday.
Order number not recognised online.
Otherwise would have been 5stars
Received an apology, they have no control over Parcel Force so can give 5=stars now

Date of experience: 26 April 2023

Reply from Leisureshopdirect9 May 2023

Mr Steve Wright

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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PAUL WHITE
3 May 2023
Rated 5 out of 5 starsVerified

Great service

Good web site and prompt delivery

Date of experience: 25 April 2023

Reply from Leisureshopdirect9 May 2023

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Roger Bartholomew
3 May 2023
Rated 5 out of 5 starsVerified

Great price and delivered a day earlier…

Great price and delivered a day earlier than expected!

Date of experience: 18 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Mr Bartholomew

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Dan
2 May 2023
Rated 5 out of 5 starsVerified

Great product

Great product. Fast delivery.

Date of experience: 24 April 2023

Reply from Leisureshopdirect9 May 2023

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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G McBain
2 May 2023
Rated 5 out of 5 starsVerified

First order

Order received quickly and although a mistake with order very quickly rectified.

Date of experience: 24 April 2023

Reply from Leisureshopdirect9 May 2023

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr ANDREW WARRINER
2 May 2023
Rated 5 out of 5 starsVerified

RECOMMEND

AS ORDERED , ON TIME . WILL USE AGAIN

Date of experience: 23 April 2023

Reply from Leisureshopdirect9 May 2023

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Christine Davis
2 May 2023
Rated 5 out of 5 starsVerified

Order arrived as expected

Order arrived on time contents as expected good service

Date of experience: 23 April 2023

Reply from Leisureshopdirect9 May 2023

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Spud
1 May 2023
Rated 5 out of 5 starsVerified

Prompt delivery and packaging

Prompt delivery and packaging

Date of experience: 21 April 2023

Reply from Leisureshopdirect9 May 2023

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Miss S Baker
1 May 2023
Rated 5 out of 5 starsVerified

Ordered online

Ordered online, prompt delivery and no issues. Overall very positive and will use this company again.

Date of experience: 16 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Ms Baker

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Ann Doel-Davis
1 May 2023
Rated 5 out of 5 starsVerified

Fast and efficient service

Fast and efficient service

Date of experience: 16 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Ms Davis

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr David Ayres
1 May 2023
Rated 5 out of 5 starsVerified

I've been to the shop many times and…

I've been to the shop many times and alway found you really helpful and you stock is up to the minute.
Having you back on line is great as we live in the Midlands and its just too far for small purchases.

Date of experience: 23 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Mr Ayres

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Chris Brown
1 May 2023
Rated 5 out of 5 starsVerified

Found everything I needed under one…

Found everything I needed under one roof . Easy to order and it all worked perfectly when it arrived

Date of experience: 23 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Mr Brown

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Si
30 April 2023
Rated 5 out of 5 starsVerified

Great purchasing experience.

Great purchasing experience.

Date of experience: 21 April 2023

Reply from Leisureshopdirect9 May 2023

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
customer
29 April 2023
Rated 5 out of 5 starsVerified

Very prompt service.

Very prompt service.

Date of experience: 14 April 2023

Reply from Leisureshopdirect9 May 2023

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Sandra
29 April 2023
Rated 5 out of 5 starsVerified

Went over and above

They were really helpful when my correct order didn’t arrive - even though it was my error

Date of experience: 21 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Sandra

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
john coombe
28 April 2023
Rated 5 out of 5 starsVerified

Got exactly what I ordered in good time…

Got exactly what I ordered in good time and with good communication

Date of experience: 20 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Mr Coombe

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Chris
28 April 2023
Rated 5 out of 5 starsVerified

great service and price

great service price and delivery.

Date of experience: 13 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Chris

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Sandra
28 April 2023
Rated 5 out of 5 starsVerified

Highly recommended

It was quick and easy we obtained the part we required the service was good. I can recommend them the delivery was quick.

Date of experience: 13 April 2023

Reply from Leisureshopdirect9 May 2023

Dear Sandra

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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