TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedI received my order in good condition and within the estimated timescale.
Date of experience: 17 March 2023
Reply from Leisureshopdirect11 April 2023
Dear John
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat communication via emails
Had a slight problem with my order which was sorted very efficiently by the team
Date of experience: 15 March 2023
Reply from Leisureshopdirect11 April 2023
Dear Mr Yardley
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery good and efficient service
Date of experience: 17 March 2023
Reply from Leisureshopdirect11 April 2023
Dear Mr Mann
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedI was recommended this company and ordered part online. Part was delivered within 48 hrs. Excellent service.
Date of experience: 23 March 2023
Reply from Leisureshopdirect31 March 2023
Dear Mr Hunter
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedcompetive price, free delivery and arrived next day. could not be faulted
Date of experience: 21 March 2023
Reply from Leisureshopdirect31 March 2023
Dear Mr Bettiss
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood description of item purchased. Came with fitting instructions. Prompt delivery
Date of experience: 22 March 2023
Reply from Leisureshopdirect31 March 2023
Dear Mr Saddington
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service
Date of experience: 13 March 2023
Reply from Leisureshopdirect31 March 2023
Dear Mike
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat tent and great speedy delivery.
Date of experience: 13 March 2023
Reply from Leisureshopdirect31 March 2023
Dear Mr Ward
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood product at a good price. Great delivery time so all good. Aerial works great in my motorhome so no complaints from me.
Date of experience: 20 March 2023
Reply from Leisureshopdirect31 March 2023
Dear William
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat delivery times and product price.
Date of experience: 13 March 2023
Reply from Leisureshopdirect31 March 2023
Dear Luke
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedThank you for great response to any thing I ask of you and would use them again and recommend them to anyone
Date of experience: 26 March 2023
Reply from Leisureshopdirect31 March 2023
Mr Edwards
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Great Service from Leisureshop direct !
Ordered our Dometic RC70.4T fridge for our camper back in october, was delivered promptly and update from the customer service team.
After Install the button on our fridge was not functioning properly, we sent some pictures for a claim under warranty and recieved a reply within 15 minutes, after a few days got a call from Dometic to book in the repair which was done within a week.
Really please with the service from Leisureshop direct and dometic.
Get all your camper bits from this company !
Date of experience: 27 October 2022
Reply from Leisureshopdirect31 March 2023
Mr Linturn
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service and very helpful . Fast delivery
Date of experience: 20 March 2023
Reply from Leisureshopdirect31 March 2023
Mr McBay
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedAlways excellent service, items arrive quickly and well packaged.
Date of experience: 20 March 2023
Reply from Leisureshopdirect31 March 2023
Dear David
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery efficient service
Date of experience: 10 March 2023
Reply from Leisureshopdirect31 March 2023
Dear Mr Bailey
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedThe order was picked and dispatched within a few hours of placing it. It was delivered in a couple of days. Very pleased.
Date of experience: 17 March 2023
Reply from Leisureshopdirect31 March 2023
Dear Mr Williams
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick easy delivery good product
Date of experience: 17 March 2023
Reply from Leisureshopdirect31 March 2023
Dear Max
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick processing of order and prompt delivery. Good job done!
Date of experience: 9 March 2023
Reply from Leisureshopdirect24 March 2023
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedReally excellent customer service which is a rarity these days. I will be using Leisureshop Direct for all my caravan needs from now on.
Dealt with an incorrect order (my fault) promptly and efficiently including pickup of the wrong item. Couldn't be more pleased with my purchases.
Date of experience: 16 March 2023
Reply from Leisureshopdirect24 March 2023
Dear Mr Green
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy transaction, arrived on time, even helped me to sort out a product I originally purchased from Amazon which I wanted to upgrade. Brilliant, can't praise this company enough.
Date of experience: 3 March 2023
Reply from Leisureshopdirect24 March 2023
Dear Mr Sharp
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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