Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Read all our reviews on Trustpilot

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Steve Yendell
22 March 2023
Rated 5 out of 5 starsVerified

Huge stock, excellent service

Had everything I require in stock and dispatched within hours. Will definitely be using them again.

Date of experience: 8 March 2023

Reply from Leisureshopdirect24 March 2023

Dear Mr Yendell

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Jan Clark
22 March 2023
Rated 5 out of 5 starsVerified

Great website and range of parts

It is the range of parts that Leisureshopdirect have access to and the website info that is so useful. Next day delivery arrived no problem, so a good service too

Date of experience: 14 March 2023

Reply from Leisureshopdirect24 March 2023

Dear Mr Clark

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Henry Smith
21 March 2023
Rated 5 out of 5 starsVerified

Great Service

Great Service. It appeared delivery timescale wasn't going to be met. Contacted by email and received a quick response, confirmation that delivery date would be met and also confirmed as soon as it was dispatched. Superb service from Karen.

Date of experience: 6 March 2023

Reply from Leisureshopdirect24 March 2023

Dear Mr Smith

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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kevin gregory
21 March 2023
Rated 5 out of 5 starsVerified

The part I wanted was in stock and…

The part I wanted was in stock and reduced and delivered in a couple of days

Date of experience: 17 March 2023

Reply from Leisureshopdirect24 March 2023

Dear Mr Gregory

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mr Robert Thour
21 March 2023
Rated 4 out of 5 starsVerified

Alde Flue Cover

Quickly dealt with my order and item arrived in a couple of days. Would use again

Date of experience: 20 March 2023

Reply from Leisureshopdirect11 April 2023

Dear Mr Thour

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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LES PERRY
21 March 2023
Rated 5 out of 5 starsVerified

Great Service

Great Service. Thank You. Slow Postage or going through customs. To or in Australia.

Date of experience: 20 March 2023

Reply from Leisureshopdirect24 March 2023

Dear Mr Perry

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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David Todd
21 March 2023
Rated 5 out of 5 starsVerified

Great product

My product had not arrived but this was the fault of Royal Mail. The product arrived today. The company had despatched it on the day of ordering and I am very pleased with the product and the manner in dealing with Craig.

Date of experience: 20 March 2023

Reply from Leisureshopdirect24 March 2023

Dear Mr Todd

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
CHRIS ANDERSON
20 March 2023
Rated 5 out of 5 starsVerified

Best price & super fast delivery !

Best price & super fast delivery !

Date of experience: 15 March 2023

Reply from Leisureshopdirect24 March 2023

Dear Mr Anderson

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr DAVID MILLINGTON
20 March 2023
Rated 5 out of 5 stars

Excellent Customer Service

Great choice of items at good prices.
My order was quickly dispatched and arrived on schedule, one item damaged in transit, Customer Service arranged replacement same day - EXCELLENT SERVICE Thank You, fully recommend this company 100%

Date of experience: 17 March 2023

Reply from Leisureshopdirect24 March 2023

Mr Millington

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr Colin Rutter
19 March 2023
Rated 4 out of 5 starsVerified

Your company did a great job was let…

Your company did a great job was let down by delivery company

Date of experience: 1 March 2023

Reply from Leisureshopdirect24 March 2023

Dear Mr Rutter

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Deborah Mayhew
17 March 2023
Rated 5 out of 5 starsVerified

Fast efficient arrived safely.

Fast efficient arrived safely.

Date of experience: 17 March 2023

Reply from Leisureshopdirect24 March 2023

Dear Deborah

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mr andrew shaw
17 March 2023
Rated 5 out of 5 starsVerified

Quick delivery

Quick delivery. Well packaged.

Date of experience: 17 March 2023

Reply from Leisureshopdirect24 March 2023

Dear Mr Shaw

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Steve
16 March 2023
Rated 5 out of 5 starsVerified

Good price

Good price, free postage, and quick delivery!

Date of experience: 9 March 2023

Reply from Leisureshopdirect17 March 2023

Dear Steve

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Trevor Sykes
16 March 2023
Rated 5 out of 5 starsVerified

One shot nuts

As advertised original parts good price good delivery this time as in stock

Date of experience: 16 March 2023

Reply from Leisureshopdirect17 March 2023

Dear Mr Sykes

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
T Keane
15 March 2023
Rated 5 out of 5 stars

Excellent service

I purchased a Motorhome awning from Leisureshop direct. The price was very good and delivery , from their supplier,was very prompt. Unfortunately a small part was omitted by their supplier. When contacted Claire at Customer services sorted it out promptly and I received it within days of identifying missing part. I was very impressed with the prompt replies and resolution

Date of experience: 15 March 2023

Reply from Leisureshopdirect16 March 2023

Dear Mr Keane
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Helen Hall
15 March 2023
Rated 5 out of 5 starsVerified

Great price for Thetford fridge & great…

Great price for Thetford fridge & great delivery service. Won’t hesitate to recommend this company & use again

Date of experience: 20 February 2023

Reply from Leisureshopdirect16 March 2023

Dear Mr Hall

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Nigel Moon
14 March 2023
Rated 5 out of 5 starsVerified

Good communication and prompt delivery

Good communication and prompt delivery

Date of experience: 14 March 2023

Reply from Leisureshopdirect16 March 2023

Dear Mr Moon

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Carole Barritt
13 March 2023
Rated 5 out of 5 starsVerified

Prompt delivery and products as expected

Prompt delivery and products as expected

Date of experience: 3 March 2023

Reply from Leisureshopdirect16 March 2023

Dear Ms Barritt

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs Ramsey
13 March 2023
Rated 5 out of 5 starsVerified

Speedy delivery

Speedy delivery. Thanks

Date of experience: 6 March 2023

Reply from Leisureshopdirect16 March 2023

Dear Mrs Ramsey

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Allan Dewar
13 March 2023
Rated 5 out of 5 starsVerified

Delivery and quality product

Delivery and quality product

Date of experience: 10 March 2023

Reply from Leisureshopdirect16 March 2023

Dear Mr Dewar

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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