Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

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Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mr & Mrs Carmichael
9 February 2023
Rated 5 out of 5 starsVerified

Truma gas fire Mini Insert.

Looked all over for the Truma gas fire Mini Insert and Leisureshopdirect.com came up trumps. It was easy to order and really fast delivery. I have fitted the insert and it cured my problem.

Date of experience: 26 January 2023

Reply from Leisureshopdirect10 February 2023

Dear Mrs Carmichael

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mrs J A Downey
8 February 2023
Rated 5 out of 5 starsVerified

Good Service

Good Service

Date of experience: 4 February 2023

Reply from Leisureshopdirect10 February 2023

Dear Mrs Downey

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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TRACY TURNER
7 February 2023
Rated 5 out of 5 starsVerified

Item arrived quickly and was perfect…

Item arrived quickly and was perfect for the job

Date of experience: 1 February 2023

Reply from Leisureshopdirect10 February 2023

Dear Ms Turner

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Alec CrossBlackburn, GB
7 February 2023
Rated 5 out of 5 starsVerified

as ordered

all good items came as shown in order

Date of experience: 7 February 2023

Reply from Leisureshopdirect10 February 2023

Dear Alec

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs Catherine Sweet
6 February 2023
Rated 5 out of 5 starsVerified

Very impressed

Very impressed with this company. Made a return and exchange very easy.

Date of experience: 31 January 2023

Reply from Leisureshopdirect10 February 2023

Dear Mrs Sweet

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Richard
4 February 2023
Rated 5 out of 5 starsVerified

Spot on item

Spot on item, and cery good promt delivery

Date of experience: 1 February 2023

Reply from Leisureshopdirect10 February 2023

Dear Richard

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Lizzy M
4 February 2023
Rated 5 out of 5 stars

The two roof vents were very good

The two roof vents were very good, easy to fit, well packed and arrived very quickly, what more could you ask for.

Date of experience: 4 February 2023

Reply from Leisureshopdirect10 February 2023

Dear Lizzy

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Robert mcfarland
3 February 2023
Rated 5 out of 5 starsVerified

Used before and always first site to check when looking

Price promotion delivery and items on site clearly indicated,

Date of experience: 27 January 2023

Reply from Leisureshopdirect10 February 2023

Dear Mr Mcfarland

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Steve Marsh
2 February 2023
Rated 5 out of 5 starsVerified

My order turned up within 24 hours

My order turned up within 24 hours. Great delivery and the steering lock does tge job I wanted.

Date of experience: 24 January 2023

Reply from Leisureshopdirect2 February 2023

Dear Mr Marsh

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Bob
1 February 2023
Rated 5 out of 5 starsVerified

Quick response time

Quick response time

Date of experience: 30 January 2023

Reply from Leisureshopdirect2 February 2023

Dear Mr Bob

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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David
31 January 2023
Rated 5 out of 5 starsVerified

Prompt and efficient service

Prompt and efficient service. Goods as described.

Date of experience: 27 January 2023

Reply from Leisureshopdirect2 February 2023

Dear Mr David

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Les Harris
31 January 2023
Rated 5 out of 5 starsVerified

I think the post and packaging is a bit…

I think the post and packaging is a bit high just for a Jiffy bag and second class post .

Date of experience: 26 January 2023

Reply from Leisureshopdirect2 February 2023

Dear Mr Harris

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Mark Cockram
30 January 2023
Rated 5 out of 5 starsVerified

Wonderful speedy trouble free…

Wonderful speedy trouble free experience. Thank you.

Date of experience: 5 January 2023

Reply from Leisureshopdirect2 February 2023

Dear Mr Cockram

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Christine Hartley
30 January 2023
Rated 4 out of 5 starsVerified

Very easy to find what you’re looking…

Very easy to find what you’re looking for on the web site. Delivery was on time too. I will use again

Date of experience: 16 January 2023

Reply from Leisureshopdirect2 February 2023

Dear Ms Hartley

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Martin Tozer
30 January 2023
Rated 5 out of 5 starsVerified

fantastic delivery

the product was a perfect replacement for the original and the delivery was really quick

Date of experience: 17 January 2023

Reply from Leisureshopdirect2 February 2023

Dear Mr Tozer

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Michael
28 January 2023
Rated 5 out of 5 starsVerified

Ordered on Saturday pm arrived sunday…

Ordered on Saturday pm arrived sunday excellent service.

Date of experience: 21 January 2023

Reply from Leisureshopdirect2 February 2023

Dear Michael

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Raymond
28 January 2023
Rated 5 out of 5 starsVerified

Very good product and delivery

Very good product and delivery

Date of experience: 28 January 2023

Reply from Leisureshopdirect2 February 2023

Mr Raymond

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
mrk1
28 January 2023
Rated 5 out of 5 starsVerified

Fast and great quality no hassle

Fast and great quality no hassle

Date of experience: 23 January 2023

Reply from Leisureshopdirect2 February 2023

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Anghard
26 January 2023
Rated 5 out of 5 starsVerified

Ease of ordering quick delivery time

Ease of ordering quick delivery time. Correct product in new and good condition

Date of experience: 24 January 2023

Reply from Leisureshopdirect27 January 2023

Dear Anghard

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
CLOVERBROOK LTD
26 January 2023
Rated 5 out of 5 starsVerified

Excellent customer service helping me…

Excellent customer service helping me find the right product and then quick delivery

Date of experience: 9 January 2023

Reply from Leisureshopdirect27 January 2023

Dear Suzanne

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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