Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,280 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mr Andrew Smithers
23 July 2026
Rated 5 out of 5 starsVerified

Easy to find what I wanted

Easy to find what I wanted , great technical advice and simple process for payment

Date of experience: 23 July 2026

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R STRUTHERS
23 July 2026
Rated 5 out of 5 starsVerified

Item was exactly as ordered and arrived…

Item was exactly as ordered and arrived promptly.

Date of experience: 16 July 2026

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Ross Newman
23 July 2026
Rated 4 out of 5 starsVerified

Good price and fast delivery

Good price and fast delivery

Date of experience: 23 July 2026

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NaHLondon, GB
23 July 2026
Rated 5 out of 5 starsVerified

Great service via email pre-purchase

Great service via email pre-purchase, great start as never used these guys before. Delivery due tomorrow - looking forward to seeing our new tent!

Date of experience: 23 July 2026

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Mr Glenn. Sheppard
23 July 2026
Rated 5 out of 5 starsVerified

Great website easy to use would…

Great website easy to use would recommend

Date of experience: 23 July 2026

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Steve
23 July 2026
Rated 5 out of 5 starsVerified

Always return to this supplier as they…

Always return to this supplier as they offer good value and always deliver on time.20

Date of experience: 23 July 2026

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Travel Malarkey
23 July 2026
Rated 4 out of 5 starsVerified

Always a good selection and decent…

Always a good selection and decent delivery. A bit expensive. Products are usually available a good bit cheaper in the Netherlands/Germany etc. But generally cheaper than most UK outlets.
Delivery is too expensive for small items so best to wait until you need a lot of things.

Date of experience: 23 July 2026

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Mr Conner Walker
22 July 2026
Rated 5 out of 5 stars

Beyons fast dispatch AND delivery

Beyons fast dispatch AND delivery - excellent service and HIGHLY recommend!

Date of experience: 18 July 2026

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Andy
22 July 2026
Rated 5 out of 5 starsVerified

Quality product and reasonable prices…

Quality product and reasonable prices with quick delivery

Date of experience: 22 July 2026

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Mark Kemp
22 July 2026
Rated 5 out of 5 starsVerified

Good prices

Good prices, quick ordering via PayPal which I had to use as I couldn't get past the recapture verification. Hopefully delivery will be as seamless.

Date of experience: 22 July 2026

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Carole Coucom
22 July 2026
Rated 5 out of 5 starsVerified

It was easy to find exactly what I was…

It was easy to find exactly what I was looking for and payment was quick and easy too

Date of experience: 21 July 2026

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Fiona
21 July 2026
Rated 4 out of 5 starsVerified

The items I ordered were the correct…

The items I ordered were the correct ones to get the job done and were delivered promptly.

Date of experience: 14 July 2026

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Susan Ward
21 July 2026
Rated 5 out of 5 starsVerified

Price was cheaper than anywhere else…

Price was cheaper than anywhere else and the cool box came sooner than expected . The cool box itself is large and quite heavy but with a few ice packs it kept burgers and fresh chicken frozen for 48hrs. It was then used to keep drinks cold with new frozen packs. Good buy !

Date of experience: 11 July 2026

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Noel
21 July 2026
Rated 5 out of 5 starsVerified

It was easy to find just what we…

It was easy to find just what we needed. Delivery was very quick - much quicker than PRIMA would’ve been. Very pleased.

Date of experience: 14 July 2026

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Jenny Wills
20 July 2026
Rated 5 out of 5 starsVerified

Great products, good price and great customer service …

Initially I was struggling to get past the online PayPal section, I emailed the company and they came back really quickly with a work around solution and advice that the issue would be fixed by the following day, which is amazing and fast from the perspective of a solution and a fix in such a short timescale. So 10 out of 10 for customer service. I then ordered online and the product was good value, it arrived quickly and does exactly what it is supposed to. Blow up a very large camp bed (queen size and extra deep) in 6 minutes. So 10 out of 10 for information on the product and it does what it’s supposed to. Very happy, would definitely order again from this company.

Date of experience: 8 July 2026

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