Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

MR & MRS MARTIN PRIESTLEY
19 July 2026
Rated 5 out of 5 starsVerified

Found the product I needed following…

Found the product I needed following easy links to it

Date of experience: 19 July 2026

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Allan Martin
19 July 2026
Rated 5 out of 5 starsVerified

Although I forgot my password

Although I forgot my password and my email is playing up, My bank has changed my card details, and the internet is slow. By use of the expanded drawings and other help, I think eventually my fridge door lock will be fixed

Date of experience: 19 July 2026

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Ron Parker
19 July 2026
Rated 5 out of 5 starsVerified

Everything was easy to do good…

Everything was easy to do good instructions

Date of experience: 19 July 2026

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diane sievewright
19 July 2026
Rated 5 out of 5 starsVerified

The Service and delivery

The services , was exceptional, the order arrived so quick and kept us informed about it, haven't fitted yet, but will get there thanks

Date of experience: 11 July 2026

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Hayley Ward
17 July 2026
Rated 5 out of 5 starsVerified

Good communication and fast delivery as…

Good communication and fast delivery as well as good prices!

Date of experience: 20 June 2026

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PAULINE CHADWICK
17 July 2026
Rated 5 out of 5 starsVerified

Prompt excellent service.

Prompt excellent service.

Date of experience: 10 July 2026

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Neil Thain
17 July 2026
Rated 5 out of 5 starsVerified

Very helpful from start to finish

Very helpful from start to finish

Highly recommended

Date of experience: 7 July 2026

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Customer
17 July 2026
Rated 5 out of 5 starsVerified

Always easy to find items and easy…

Always easy to find items and easy purchase process

Date of experience: 17 July 2026

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Iain Meldrum
17 July 2026
Rated 5 out of 5 starsVerified

Excellent customer service to product…

Excellent customer service to product questions prior to ordering

Date of experience: 17 July 2026

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JMK
17 July 2026
Rated 5 out of 5 starsVerified

Great service

Great service - I was really struggling to find the correct part and the customer service agent (Patrick) helped immediately. Would highly recommend this company

Date of experience: 17 July 2026

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Mark Worth
17 July 2026
Rated 5 out of 5 starsVerified

So far so good

Easy to find what I wanted and to pay for it. Hopefully the delivery will go as smoothly!

Date of experience: 16 July 2026

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Pam Lloyd Davies
16 July 2026
Rated 5 out of 5 starsVerified

Found what I needed easily

Found what I needed easily, thank you

Date of experience: 16 July 2026

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Robin Berwick
16 July 2026
Rated 5 out of 5 starsVerified

Quick and helpful response.

Quick and helpful response.2026

Date of experience: 16 July 2026

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Customer
15 July 2026
Rated 5 out of 5 starsVerified

easy online order with next day delivery

easy online order with next day delivery

Date of experience: 15 July 2026

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