Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

I Deacon
11 July 2026
Rated 5 out of 5 starsVerified

Easy to identify required item

The website offered clear advice about how to find the correct spare part that I needed and the product arrived promptly.

Date of experience: 30 June 2026

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David Gregory
11 July 2026
Rated 5 out of 5 starsVerified

You had the required stock used you…

You had the required stock used you before with no issues

Date of experience: 11 July 2026

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Ron Kraus
11 July 2026
Rated 5 out of 5 starsVerified

Easy to order

it was easy to use the website and place an order

Date of experience: 10 July 2026

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Justin B
10 July 2026
Rated 4 out of 5 starsVerified

Ready to find what killed like the…

Ready to find what killed like the right thing but there are plenty of products with no photos which makes it difficult to know if it is the right thing and the descriptions don't always provide enough info to know it is the right piece.

Date of experience: 10 July 2026

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Mike H
10 July 2026
Rated 5 out of 5 starsVerified

Great information and options plus…

Great information and options plus offers.

Date of experience: 10 July 2026

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Mr Florendine
10 July 2026
Rated 4 out of 5 starsVerified

I've been looking for a Thule spare…

I've been looking for a Thule spare parts for a while

Date of experience: 10 July 2026

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Natalie
10 July 2026
Rated 4 out of 5 starsVerified

Prefer to buy direct

Prefer to buy direct, easy to find and check out. Thanks!

Date of experience: 10 July 2026

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Alan Clark
9 July 2026
Rated 5 out of 5 starsVerified

Great Service

Great Service, products arrived before delivery date

Date of experience: 2 July 2026

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John Procter
8 July 2026
Rated 5 out of 5 starsVerified

Had a little difficulty identifying…

Had a little difficulty identifying part but an email sent and all resolved, excellent service.

Date of experience: 8 July 2026

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Mr David Willcocks
8 July 2026
Rated 5 out of 5 starsVerified

You had exactly what I needed and…

You had exactly what I needed and buying was easy

Date of experience: 8 July 2026

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Michael Thompson
7 July 2026
Rated 5 out of 5 starsVerified

Great experience

Website easy to navigate. Well priced items.

Date of experience: 7 July 2026

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RICHARD HEATH
7 July 2026
Rated 5 out of 5 starsVerified

Outstanding service and great customer…

Outstanding service and great customer service really helpful. Delivery was next day despite being a weekend.

Date of experience: 27 June 2026

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John
7 July 2026
Rated 5 out of 5 starsVerified

Very quick delivery of the spare part I…

Very quick delivery of the spare part I needed to fix my electric step on the motorhome. I needed a new motor drive shaft to actuate the steps - they had it in stock and it arrived within 2 working days.

Date of experience: 29 June 2026

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