Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mr Doggrell
5 July 2026
Rated 5 out of 5 starsVerified

Simple and straight forward to use

Simple and straight forward to use

Date of experience: 5 July 2026

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Crusoe
5 July 2026
Rated 5 out of 5 starsVerified

Easy to find what I was after

Easy to find what I was after, easy to pay, clear details wrt shipping times.

Date of experience: 5 July 2026

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Svavar kristján Sigurðsson
5 July 2026
Rated 5 out of 5 starsVerified

Still can find part for old caravan

Still can find part for old caravan

Date of experience: 4 July 2026

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Martin Stokes
4 July 2026
Rated 5 out of 5 starsVerified

Great Choice at competitive prices

Easy to use website with a great choice of products at a competitive price with free delivery included.

Date of experience: 4 July 2026

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Alison Hargreaves
4 July 2026
Rated 5 out of 5 starsVerified

Outwell Nexion 3, Very efficient purchase

Very efficient purchase, clear, excellent and best video of my Outwell Nexion 3 tent and fast in replying to my queries.

Date of experience: 4 June 2026

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Doug Burt
4 July 2026
Rated 5 out of 5 starsVerified

Excellent range and service as always.

Excellent range and service as always.

Date of experience: 3 July 2026

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Cat
3 July 2026
Rated 5 out of 5 starsVerified

Good range of items

Good range of items, easy to use store and check out

Date of experience: 7 March 2026

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eric wootton
3 July 2026
Rated 4 out of 5 starsVerified

the web site was initially slightly…

the web site was initially slightly confusing

Date of experience: 1 July 2026

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Graham
3 July 2026
Rated 5 out of 5 starsVerified

Easy to find and purchase what I needed

Easy to find and purchase what I needed

Date of experience: 3 July 2026

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Bill Turk
3 July 2026
Rated 5 out of 5 starsVerified

Speedy delivery

Very speedy dispatch of goods from the company despite the fact that i was on holiday at the time and i had marked the item as not urgent. Delivery was made ahead of time. I ordered the mistral 3 part door bin for my caravan. It fitted better than the one it replaced. Thank you for your excellant service

Date of experience: 26 June 2026

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Stuart Douglas
3 July 2026
Rated 5 out of 5 starsVerified

Found what I was looking for although…

Found what I was looking for although discontinued, found the ideal replacement.

Date of experience: 3 July 2026

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Claire
2 July 2026
Rated 5 out of 5 stars

Excellent Service!

We ordered a Fiamma awning on a Monday afternoon. We had a great deal as we had a discount code from a previous purchase. Delivery was scheduled for Wednesday but was coming directly from the supplier which always is a concern. No need for any worry, the communication from Frank at LeisureshopDirect was excellent! The awning arrived on Wednesday afternoon and was on our van by 6pm.
I highly recommend Leisureshopdirect for excellent service, communication, delivery and price!

Date of experience: 1 July 2026

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Dennis
1 July 2026
Rated 4 out of 5 starsVerified

Finding what I needed and the ease of it

Finding what I needed and the ease of it

Date of experience: 1 July 2026

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Richard Knight
1 July 2026
Rated 5 out of 5 starsVerified

Very helpful

Very helpful, excellent response time, thankyou

Date of experience: 7 January 2026

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