TrustScore 4.6 | Based on 8,284 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 10 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedBought cover for VW T5.1 LWB pop-top camper. Lightweight, fitted snugly, easy to fit.
Reply from Leisureshopdirect7 January 2022
Dear Steve
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedProvence Gas Fire….prompt and efficient service. No hassle. So good my sister has now bought the same fire. Gives off a really good heat. Easy to operate. Love it.
Reply from Leisureshopdirect7 January 2022
Dear Barbara
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered this lock to replace the broken one on my 20 year old caravan, easy to fit. Thank you
Reply from Leisureshopdirect22 December 2021
Dear Lynne
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood value and fast service. What more could you want?
Reply from Leisureshopdirect22 December 2021
Dear Andrew N
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery easy transaction and good comms
Reply from Leisureshopdirect22 December 2021
Dear Jim
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery good & the communication recommended
Thank you
Reply from Leisureshopdirect22 December 2021
Dear Clare
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedThe heater was delivered as promised and communications were good. I cannot yet review the heater itself as I won't be unpacking it until spring
Reply from Leisureshopdirect17 December 2021
Dear Mr James
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedIneeded a spare part for the heating system on my caravan, and having been recommended to use Leisureshop Direct by the heating manufacturers, I was able to order and receive my part within 48 hours. Excellent service and I will be returning to this site whenever I need any parts or accessories for my caravan.
Reply from Leisureshopdirect17 December 2021
Dear Mr Preston
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrder promptly delivered. I also had occasion to contact customer service, they also dealt with my query quickly and efficiently.
Reply from Leisureshopdirect17 December 2021
Dear Mr Barron
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedAs described and timely
Reply from Leisureshopdirect17 December 2021
Dear Mr Hunt
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedSpot on service fair prices and goods delivered ahead of time thanks
Reply from Leisureshopdirect17 December 2021
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedItem arrived on time , good price and well packaged
Reply from Leisureshopdirect17 December 2021
Dear Caroline
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedAs usual perfect purchase from begining to end. Ordered item then delivered super quick, well packaged & high quality product
Reply from Leisureshopdirect17 December 2021
Dear Susan
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service as usual fast delivery
Reply from Leisureshopdirect17 December 2021
Dear Mr Jones
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
I ordered a replacement Skylight Dome for our old Hymer on 02/12/2021. It was dispatched on 02/12/2021. It was ready for delivery here in 17150 France on 05/12/2021, 72 hours after ordering!!!!!! We actually delayed delivery for 48 hours until 07/12 as we were not at home and not expecting such service. This includes at EU Customs clearance. Well Done Leisureshop direct. You have another very happy customer here in France.
Reply from Leisureshopdirect17 December 2021
Dear Mr Taylor
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedPrompt efficient service
Reply from Leisureshopdirect17 December 2021
Dear Mike & Jenny
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedArrived next day as promised
Reply from Leisureshopdirect17 December 2021
Dear Lyndsay
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery helpful and quick delivery
Reply from Leisureshopdirect10 December 2021
Dear Mr Hemstock,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
Verifiedthe replacement parts fit exactly and have made the repair complete. Thank you
Reply from Leisureshopdirect10 December 2021
Dear Mr Hunt,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedquick delivery.
the fire is excellent well built and looks good with classic lines.
easy to assemble without tools in just a few minutes.
Works well and would complement any room.
A superb back up for broken or supplementary heating making a power cut less problematic.
Reply from Leisureshopdirect10 December 2021
Dear Hinsley,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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