TrustScore 4.6 | Based on 8,284 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 10 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedSimplicity from ordering to delivery, not a hitch. a very easy transaction thank you
Reply from Leisureshopdirect15 October 2021
Dear Richard
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick and great service
Reply from Leisureshopdirect15 October 2021
Dear Michael
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service and speedy delivery
Reply from Leisureshopdirect13 October 2021
Hi Martin
Thank you for your words.
Please see the email I have now sent you (please see junk box if not visible in inbox)
Thanks again, kind regrds Craig
VerifiedQuick efficient service at a reasonable price, Hinge for freezer compartment door ,best price around .
Reply from Leisureshopdirect15 October 2021
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick delivery of purchase.
Reply from Leisureshopdirect15 October 2021
Dear Norman
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered a door clip for the cooker in are motorhome just what we wanted and didn’t take long to come .
Excellent service
Reply from Leisureshopdirect15 October 2021
Dear Wendy
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedHave been looking at this item for a while and leisure shop was the most reasonably priced. Excellent customer service, and recommend anybody to do business with Leisureshopdirect.
Reply from Leisureshopdirect15 October 2021
Dear Peter
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood service & quick delivery. Would recommend.
Reply from Leisureshopdirect15 October 2021
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedInitially poor communications regarding a delivery issue were then dealt with superbly by Karen and subsequently by Craig. A frown definitely turned around! Would recommend as a company which cares and wants to put things right.
Reply from Leisureshopdirect15 October 2021
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service. Nothing was too much trouble. Very fast delivery. Would recommend
Reply from Leisureshopdirect8 October 2021
Dear Maureen
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedSuperb value and next day delivery! Online shopping doesn't get better!
Reply from Leisureshopdirect8 October 2021
Dear Ben
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedAwesome communication throughout
Reply from Leisureshopdirect8 October 2021
Dear Scott
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service
Tried numerous places to by the tap nobody came up with the goods except leisureshop
Fantastic
I ordered it but didn’t expect to receive it.
It arrived was the prefect fit.
Thank you
Reply from Leisureshopdirect8 October 2021
Dear Sarah
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick delivery.
Excellent product.
Will deal again.
Thank you.
Reply from Leisureshopdirect7 October 2021
Dear Alan
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent seller - the item I bought was the best price available anywhere online and delivery was very fast. I ordered Thursday evening and my parcel was received Monday which was the date given by Leisure Shop Direct.
Regarding delivery, DPD initially emailed to say the parcel would be delivered sooner (Friday) but another DPD email the following day then confirmed the parcel would be delivered Monday (as originally expected). DPD emailed first thing on the Monday morning giving a one-hour time slot for delivery, and the parcel was delivered bang on time.
This may seem more like a review for the courier than the shop, but the majority of negative experiences i've had with online shopping have been with the vendor's choice of courier service rather than issues with the purchase itself. In this case, (bar one confusing email), everything was perfect.
Reply from Leisureshopdirect7 October 2021
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery prompt delivery ..product exactly as described. Bought to replace the broken roof light dome on my campervan - easy to fit - now as good as new.
Reply from Leisureshopdirect7 October 2021
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedClear website, good product choice great price. Would recommend.
Reply from Leisureshopdirect7 October 2021
Dear Mr Walmsley
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat product, quick delivery.
Reply from Leisureshopdirect7 October 2021
Dear Sarah
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verified1st class service and product will definitely do business again
Reply from Leisureshopdirect7 October 2021
Dear Angela
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedReally easy to order, great price and delivered within a few days.
These where plastic products and were really well packaged for delivery, I would recommend the company anytime.
Reply from Leisureshopdirect7 October 2021
Dear Kelvin
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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