Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,284 reviews

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Ratings and reviews last updated 10 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mr Philip Day
29 September 2021
Rated 5 out of 5 starsVerified

I've used this company for a number of…

I've used this company for a number of years now and just recently I was looking for bits for toilet and cooker that have been impossible to find elsewhere other than Australia or America, I can recommend them for most of your needs for camping/caravanning and motorhomes.

Reply from Leisureshopdirect1 October 2021

Dear Mr Day

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Paul
29 September 2021
Rated 5 out of 5 starsVerified

First class service

Needed parts fast, website advised none in stock and 7 to 10 days for delivery, I received my order within 48 hours, parts exactly as described, will definitely buy from them again.

Reply from Leisureshopdirect1 October 2021

Dear Paul

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Andrew KellySheffield, GB
29 September 2021
Rated 5 out of 5 starsVerified

This product is a must have

This product is a must have if you've got old style black and white so easy to fit hardest part is making the hole slightly bigger job done 10 mins delivered as expected next day thank you

Reply from Leisureshopdirect1 October 2021

Dear Mr Kelly

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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carol ashcroft
29 September 2021
Rated 5 out of 5 starsVerified

Superb transaction super fast delivery…

Superb transaction super fast delivery and item intact on arrival well done highly recommended.

Reply from Leisureshopdirect1 October 2021

Dear Carol

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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stuart
29 September 2021
Rated 5 out of 5 starsVerified

Spare parts for Thetford arrived very…

Spare parts for Thetford arrived very quickly and well packaged.

Reply from Leisureshopdirect1 October 2021

Dear Mr Stuart

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Andrew Smith
29 September 2021
Rated 5 out of 5 starsVerified

Fast delivery

Fast delivery

Reply from Leisureshopdirect1 October 2021

Dear Mr Smith

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Tim AshfordLancaster, GB
28 September 2021
Rated 5 out of 5 starsVerified

Satisfied customer

Package came very quickly but I ordered 2 items,only one delivered but after an e mail was rectified very quickly. Very satisfied with all aspects of my purchase.

Reply from Leisureshopdirect1 October 2021

Dear Mr Ashford

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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BURROUGHS SIDNEY
28 September 2021
Rated 5 out of 5 starsVerified

First Class service in every way.

First Class service in every way.

Reply from Leisureshopdirect1 October 2021

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Thomas Langley
28 September 2021
Rated 5 out of 5 starsVerified

Quick turnaround, quality products

Quick turnaround, quality product, as described, very happy - its the good experience I've come to expect from Leisureshopdirect :)

Reply from Leisureshopdirect1 October 2021

Dear Mr Langley

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Douglas Clive Pugh
28 September 2021
Rated 5 out of 5 starsVerified

Item available and delivered on time

Item available and delivered on time

Reply from Leisureshopdirect1 October 2021

Dear Mr Pugh

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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G Littler
28 September 2021
Rated 4 out of 5 starsVerified

Thetford pump for c200 cwe toilet…

Thetford pump for c200 cwe toilet delivery fine but item does not have long enough power cable, leisure shop contact said thats Thetford part replacement so Thetford at fault, but Leisure shop did not offer alternative that I eventually found.
Full refund of item price given promptly by Leisure Shop but I had to pay postage both ways.
Service OK from Leisure shop but did not solve my problem with toilet pump.

Reply from Leisureshopdirect1 October 2021

Dear Littler

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Steve Clark
28 September 2021
Rated 5 out of 5 starsVerified

Excellent service

Excellent service

Reply from Leisureshopdirect1 October 2021

Dear Mr Clark

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Alex
28 September 2021
Rated 5 out of 5 starsVerified

All good

All good. Easy ordering, fine delivery.

Reply from Leisureshopdirect1 October 2021

Dear Alex

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
NIGEL KENT
27 September 2021
Rated 5 out of 5 starsVerified

Great selection and great prices.

Great selection and great prices.
Quick delivery and we’ll informed regards delivery.

Reply from Leisureshopdirect1 October 2021

Dear Mr Kent

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Geoff Morton
27 September 2021
Rated 5 out of 5 starsVerified

Good quick service

Good quick service

Reply from Leisureshopdirect1 October 2021

Dear Mr Morton

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Claire Clements
27 September 2021
Rated 5 out of 5 starsVerified

Great product, prompt delivery.

Website was clear and helpful in identifying the replacement fridge vent cover we needed and item was delivered very promptly, many thanks.

Reply from Leisureshopdirect1 October 2021

Dear Mr Clements

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Graham Paul
27 September 2021
Rated 5 out of 5 starsVerified

Excellent service quickly delivered

Excellent service quickly delivered

Reply from Leisureshopdirect1 October 2021

Dear Mr Paul

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Paul W
27 September 2021
Rated 5 out of 5 starsVerified

always excellent service

always excellent service

Reply from Leisureshopdirect1 October 2021

Dear Paul

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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brian
27 September 2021
Rated 5 out of 5 starsVerified

thetford toilet parts supplied by…

thetford toilet parts supplied by leisureshopdirect parts arrived quickly good service by leisureshop spot on

Reply from Leisureshopdirect1 October 2021

Dear Brian

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Dave Avery
27 September 2021
Rated 5 out of 5 starsVerified

Very helpful l exllent service

Very helpful l exllent service

Reply from Leisureshopdirect1 October 2021

Dear Mr Avery

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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