Protective Covers
Electric Bikes & Scooters
Heaters
Cool Boxes & Cool Bags
Cool Boxes by Brand
TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedExcellent range at good prices with fast delivery
Reply from Leisureshopdirect29 July 2021
Dear Mr Ramsay
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat value-cheapest I could find for thetford toilet bags. Fast delivery.
Reply from Leisureshopdirect29 July 2021
Dear Mrs Tunna
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick delivery, thank you.
Reply from Leisureshopdirect29 July 2021
Dear Mr Wood
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedHad to wait for main part of order due to awaiting stock but was kept informed of delivery situation. Good service.
Reply from Leisureshopdirect29 July 2021
Dear Mr Lindsay
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered and delivered within 24hrs. Great service
Reply from Leisureshopdirect29 July 2021
Dear Mr Cripps
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent and efficient service. Very easy to order and received the goods very quickly.
Reply from Leisureshopdirect29 July 2021
Dear Mr Scorer
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFast service delivery delayed by pingdemic good product on arrival
Reply from Leisureshopdirect29 July 2021
Dear Mr Tinsley
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent customer service
Reply from Leisureshopdirect29 July 2021
Dear Mr Reeves
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat and speedy service
Reply from Leisureshopdirect29 July 2021
Dear Jac
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
Verifiedhappy with the product and prompt service and delivery
Reply from Leisureshopdirect29 July 2021
Dear Mr Wolosiuk
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOur caravan cooker broke needed a spare part , caravan dealer couldn’t get one for weeks. Ordered on line and the part arrived in 3 days. Brilliant
Reply from Leisureshopdirect29 July 2021
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedcharger stopped working after 3 months tried phoning company no answer? emailed 3 times no response buyer beware !
Date of experience: 25 July 2021
Reply from Leisureshopdirect29 July 2021
Dear Ross
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy & quick service ,I will use again
Reply from Leisureshopdirect29 July 2021
Dear Mrs Taylor
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
Verifiedvery quick delivery
Reply from Leisureshopdirect29 July 2021
Dear Mr Hill
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service and prompt delivery. Thank you.
Reply from Leisureshopdirect29 July 2021
Dear Mr Cummins
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood service and good quality product will use again
Reply from Leisureshopdirect29 July 2021
Dear Mike
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedThe item we wanted, part for our Thetford fridge, was easy to find on the website. Ordered it and it arrived the next day which we were very impressed with.
Reply from Leisureshopdirect29 July 2021
Dear Mark
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedYour parts are a bit expensive as we are a caravan and motor home service and repair company I thought we might get a trade price.
Peter Newman
Car Caravan Motorhome Services.
Reply from Leisureshopdirect29 July 2021
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service, kept fully informed on order progress.
Reply from Leisureshopdirect29 July 2021
Dear Mr Thomas
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedSuper quick service and clear product description
Reply from Leisureshopdirect29 July 2021
Dear Kenny
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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