Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

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Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Susan Crook
17 July 2021
Rated 5 out of 5 starsVerified

Made an order very easily only 2 days…

Made an order very easily only 2 days to wait for purchase, was given a delivery time and it was bang on time, parcel arrived complete and the goods were better than I expected. Thank you leisureshop direct, I will be recommending you to everyone I know

Reply from Leisureshopdirect21 July 2021

Dear Susan

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Louiselmn
17 July 2021
Rated 5 out of 5 starsVerified

Excellent service

Excellent service, product arrived very quickly. The whole ordering process was easy and the product was exactly as described. Would definitely shop here again.

Reply from Leisureshopdirect21 July 2021

Dear Louiselmn

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Vic Debbage
17 July 2021
Rated 5 out of 5 starsVerified

Delivered right part on time excellent…

Delivered right part on time excellent service, will use again.

Reply from Leisureshopdirect21 July 2021

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Graham Staff
17 July 2021
Rated 5 out of 5 starsVerified

Very good delivery and quality’s

Very good delivery and quality’s

Reply from Leisureshopdirect21 July 2021

Dear Mr Staff

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Laura
16 July 2021
Rated 5 out of 5 starsVerified

Good product

Good product, fast delivery

Reply from Leisureshopdirect21 July 2021

Dear Laura

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
John Wignall
16 July 2021
Rated 5 out of 5 starsVerified

Good price and very speedy delivery

Good price and very speedy delivery

Reply from Leisureshopdirect21 July 2021

Dear Mr Wignall

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Bertie Campervan
16 July 2021
Rated 5 out of 5 starsVerified

Excellent service as usual

Excellent service as usual

Reply from Leisureshopdirect16 July 2021

Dear Bertie

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Brian Busby
16 July 2021
Rated 5 out of 5 starsVerified

Brian & Kath

Excellent value for the money

Reply from Leisureshopdirect16 July 2021

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Martin
16 July 2021
Rated 5 out of 5 starsVerified

Great availability of parts

First and foremost, I was surprised that Leisureshopdirect even had what I was looking for as it was a part of a part for a Dometic fridge vent! Nevertheless, purchase was straight forward and the item arrived in a couple of days in good order. I will be using Leisureshopdirect again in the future.

Reply from Leisureshopdirect16 July 2021

Dear Martin

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Mrs Christine Serle
16 July 2021
Rated 5 out of 5 starsVerified

Fast efficient service

Fast efficient service

Reply from Leisureshopdirect16 July 2021

Dear Mrs Serie

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Paul driscoll
16 July 2021
Rated 5 out of 5 starsVerified

Excellent service

Excellent service

Reply from Leisureshopdirect16 July 2021

Dear Paul Driscoll

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Stephen
15 July 2021
Rated 5 out of 5 starsVerified

Excellent service and prompt delivery

Excellent service and prompt delivery. Vast selection of items and all are competitively priced. Loyalty scheme is also very generous.

Reply from Leisureshopdirect16 July 2021

Dear Stephen

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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WENDY EARLY
15 July 2021
Rated 5 out of 5 starsVerified

Excellent Service

Excellent Service

Reply from Leisureshopdirect16 July 2021

Dear Wendy

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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WEndy
15 July 2021
Rated 5 out of 5 starsVerified

Needed a new catch for our caravan.

Needed a new catch for our caravan.
Great service and came within time specified

Reply from Leisureshopdirect16 July 2021

Dear Wendy

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
tony b
15 July 2021
Rated 5 out of 5 starsVerified

Does the job .

Does the job .

Reply from Leisureshopdirect16 July 2021

Dear Tony

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
stephen benson
15 July 2021
Rated 5 out of 5 starsVerified

This company always deliver there goods…

This company always deliver there goods on time excellent service

Reply from Leisureshopdirect16 July 2021

Dear Mr Benson

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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A L AtkinCustomer
15 July 2021
Rated 5 out of 5 starsVerified

Excellent service thank you

Excellent service thank you

Reply from Leisureshopdirect16 July 2021

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Duncancalne,wiltshire, GB
15 July 2021
Rated 5 out of 5 starsVerified

Quick delivery

Quick delivery, Good value

Reply from Leisureshopdirect15 July 2021

Dear Duncan

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs KRISTEN AVERY-GIRARD
14 July 2021
Rated 5 out of 5 starsVerified

Item arrived in timely manner

Item arrived in timely manner, part we were looking for and couldn’t find in Canada

Reply from Leisureshopdirect15 July 2021

Dear Mrs Girard

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Roy Simpson
14 July 2021
Rated 5 out of 5 starsVerified

Brilliant service!

Brilliant service!

Reply from Leisureshopdirect15 July 2021

Dear Mr Simpson

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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