Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Read all our reviews on Trustpilot

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Clive Howarth
11 July 2021
Rated 5 out of 5 starsVerified

New push fit T joint, sorted!

I needed a push fit T connector to solve a leak in my new caravan rather than face a 100 mile round trip back to the dealer. The part arrived really quickly and was better quality than the original

Reply from Leisureshopdirect14 July 2021

Dear Mr Howarth

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Tony Davey
11 July 2021
Rated 5 out of 5 starsVerified

Excellent service

Excellent service

Reply from Leisureshopdirect14 July 2021

Dear Mr Davey

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Amanda Humphreys
10 July 2021
Rated 5 out of 5 starsVerified

Really helpful and responsive

Really helpful and responsive. Despatched on time and kept us up to date with progress.

Reply from Leisureshopdirect14 July 2021

Dear Ms Humphreys

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Stephen Richards
10 July 2021
Rated 5 out of 5 starsVerified

Excellent service

Excellent service. Thank you. Product delivered within a few days.

Reply from Leisureshopdirect14 July 2021

Dear Mr Richards

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Justin BevanBeddau, GB
10 July 2021
Rated 4 out of 5 starsVerified

Guess when it's coming

No firm delivery date otherwise I couldn't fault the service

Reply from Leisureshopdirect14 July 2021

Dear Mr Bevan

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
lee chadwick
10 July 2021
Rated 5 out of 5 starsVerified

Very impressed by speed of delivery and…

Very impressed by speed of delivery and cost of awning will be back again

Reply from Leisureshopdirect14 July 2021

Dear Mr Chadwick

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Northwales Motorhome Hire
10 July 2021
Rated 5 out of 5 starsVerified

Great service as always 👍

Great service as always 👍

Reply from Leisureshopdirect14 July 2021

Dear Mr Hire

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Robin
10 July 2021
Rated 5 out of 5 starsVerified

Quick delivery

Quick delivery - quality product plus an excellent website which is very easy to navigate. Will always go here first 👏👏

Reply from Leisureshopdirect14 July 2021

Dear Mr Robin

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Liam Goff
10 July 2021
Rated 5 out of 5 starsVerified

Great service and prompt delivery with…

Great service and prompt delivery with no hassle.

Reply from Leisureshopdirect14 July 2021

Dear Mr Goff

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Alan Williams
10 July 2021
Rated 5 out of 5 starsVerified

Exelent service

Exelent service

Reply from Leisureshopdirect14 July 2021

Dear Mr Williams

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
T Brown
9 July 2021
Rated 5 out of 5 starsVerified

Excellent service

Prompt service and product works very efficiently, thank you.

Reply from Leisureshopdirect14 July 2021

Dear Mr Brown

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Nick
9 July 2021
Rated 5 out of 5 starsVerified

Bulbs

Brought 12v 10W halogen G4 bulbs as spares for my caravan. Great price, fast delivery first-class service

Reply from Leisureshopdirect14 July 2021

Dear Mr Bulbs

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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David Stone
9 July 2021
Rated 5 out of 5 starsVerified

Small plastic vents.

I ordered some small plastic vents, which I was unable to find elsewhere.
The price was good, and the communication from the seller excellent.
Thanks.

Reply from Leisureshopdirect14 July 2021

Dear Mr Stone

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mrs Tanya Dawson
9 July 2021
Rated 5 out of 5 starsVerified

Nice smooth transaction

Nice smooth transaction. My queries were promptly replied to.

Reply from Leisureshopdirect14 July 2021

Dear Mrs Dawson

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Shaun Moorcroft
9 July 2021
Rated 5 out of 5 starsVerified

I sense a vast improvement has occurred…

I sense a vast improvement has occurred since I last shopped with LeisureshopDirect. The website, the overall experience, the incredible delivery time. At one point I had given up with them, but I am more than satisfied. I have an online account, have a Wishlist going and have started collecting Points (and what do points make?....Prizes! - you have to be of a certain age to understand this....). So, in a word: Kudos.

Reply from Leisureshopdirect14 July 2021

Dear Mr Moorcroft

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Paul
8 July 2021
Rated 5 out of 5 starsVerified

Item arrived well packaged....

Item arrived well packaged, as described & on time.....
Replacement for a broken push button on a wardrobe door.

Reply from Leisureshopdirect9 July 2021

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
sandra pilgrim
8 July 2021
Rated 5 out of 5 starsVerified

Excellent service very prompt and…

Excellent service very prompt and sorted out a little hiccup thank you

Reply from Leisureshopdirect9 July 2021

Dear Ms Pilgrim

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Julie Geekie
8 July 2021
Rated 5 out of 5 starsVerified

Can't fault them

Can't fault them, item on time, reasonably priced. Would buy from again.

Reply from Leisureshopdirect9 July 2021

Dear Julie

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Graham Lambert & Anna Lambert
8 July 2021
Rated 5 out of 5 starsVerified

Great product and service

Great product, our daughter was soo impressed. She's now buying one too.
Arrived next day, couldn't fault service.
We will enjoy this for years. Highly recommended

Reply from Leisureshopdirect9 July 2021

Dear Graham

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Richard
8 July 2021
Rated 5 out of 5 starsVerified

No problems with online order

All went very smoothly. Item delivered on time

Reply from Leisureshopdirect9 July 2021

Dear Richard

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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