Protective Covers
Electric Bikes & Scooters
Heaters
Cool Boxes & Cool Bags
Cool Boxes by Brand
TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedGood communication and delivery
Reply from Leisureshopdirect25 June 2021
Dear David
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service no issues
Reply from Leisureshopdirect23 June 2021
Dear Mr Anderson
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent customer service from Leisure shop direct. Even when items were un-available, I was kept up to date with progress and received the items as soon as they came in to stock. I will be back to order more for sure and certainly visit you before going to Amazon. Mark
Reply from Leisureshopdirect23 June 2021
Dear Mr Stallwood
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy to online order, delivered promptly.
Reply from Leisureshopdirect23 June 2021
Dear Mr Davidson
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood prices and very quick delivery, perfect !!
Reply from Leisureshopdirect23 June 2021
Dear Lathbury
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI'd damaged the lower vent on my caravan's Dometic fridge. The replacement arrived within a couple of days, I fitted it, and now it's as if it never happened!
Reply from Leisureshopdirect23 June 2021
Dear Mr Reid
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service
Reply from Leisureshopdirect23 June 2021
Dear Mr Roberts
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedGot this to replace an ageing fabric cool box that we took everywhere with us. Even when going abroad.
Anyway went with the good reviews and it paid off. At the best price I could find too.
We got this to supplement our Motorhome fridge when we go away mainly for booze really.
Very large capacity and we are very pleased at how chilled the beer etc is.
The handles are too flimsy as previously mentioned especially when full of heavy liquid.
Not really a problem though as it can just be moved initially then then wheels are handy to manoeuvre around.
Also I ordered this on a Saturday and it arrived early Monday afternoon.
Definitely a solid 5 stars.....👍
Reply from Leisureshopdirect23 June 2021
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat no problems
Reply from Leisureshopdirect23 June 2021
Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedBrilliant, just what I needed, perfect fit, great service, and speedy delivery.
Reply from Leisureshopdirect23 June 2021
Dear Mr Ferris
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedProduct exactly as described, fast delivery and well packaged.
Reply from Leisureshopdirect23 June 2021
Dear Mr Graham
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service easy to order and swift delivery
Reply from Leisureshopdirect23 June 2021
Dear Mr Holden
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood quick service. Everything as described.
Reply from Leisureshopdirect23 June 2021
Dear Mr Phillip
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI cannot fault the service we received .The item only took a day to arrive ,I thought the wrong part had been sent but an email followed by a quick reply explained the unit was handed left or right .would recommend Leisureshopdirect to anybody.fantastic service.
John Goodalls
Reply from Leisureshopdirect23 June 2021
Dear Mrs Goodall
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedThanks excellent service.
Reply from Leisureshopdirect23 June 2021
Dear Mr Smith
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery prompt delivery and good company to do business with. The fridge I ordered had a damaged foot on corner of fridge and the box was damaged on that corner so damaged somewhere maybe in transit?
I didn’t have time to return item as was going away but as the fridge worked it wasn’t worth the aggravation to return item.
Reply from Leisureshopdirect23 June 2021
Dear John M
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered 14.00 Saturday, arrived 16.00 Sunday. Amazing service
Reply from Leisureshopdirect23 June 2021
Dear Mr Sheppard
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat prices and goods arrived very quickly
Reply from Leisureshopdirect23 June 2021
Dear Mrs Burgess
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEfficient service and helpful staff on phone.
Reply from Leisureshopdirect23 June 2021
Dear Mr Oliver
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service
Reply from Leisureshopdirect23 June 2021
Dear Mr Healey
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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