TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedRoyal loungers purchased. Super sturdy and so comfortable you just dream the days away.
Easily folded and put into the bag supplied. Absolute best ever
Reply from Leisureshopdirect23 June 2021
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedGood website, great service.. would use again..
Reply from Leisureshopdirect23 June 2021
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedVery satisfied. Very prompt delivery too.
Reply from Leisureshopdirect23 June 2021
Dear Barry
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick delivery and very happy with caravan lights we ordered. Ordered one and then ordered another 3 as we were so pleased with them
Reply from Leisureshopdirect23 June 2021
Dear Viv Mann
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI was delighted to find the "old-fashioned" cupboard stays in stock. Order was despatched promptly.
Reply from Leisureshopdirect15 June 2021
Dear Maxwell
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat customer service i paid for 24hr delivery but unfortunately Royal Mail could not live up to the commitment. Contacted Leisureshopdirect about this and they refunded the postage which they didn’t have to do as the late delivery was not their fault.
Reply from Leisureshopdirect15 June 2021
Dear Bruce
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedservice & product great
Reply from Leisureshopdirect15 June 2021
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick and easy.
Reply from Leisureshopdirect15 June 2021
Dear Pope
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGoods exactly as described, my batteries are now always in the one place and not scattered amongst various drawers
Reply from Leisureshopdirect15 June 2021
Dear Mr Mccaig
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedOrdered some Thetford products.
Super quick delivery.
Reply from Leisureshopdirect15 June 2021
Dear Edwards
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedDelivered quickly, very happy overall.
Reply from Leisureshopdirect15 June 2021
Dear Louise
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedRequired some items and they arrived the next day. Very pleased with online service and their prices were good. Look forward to placing orders in the future as this was my third time of contacting them.
Reply from Leisureshopdirect15 June 2021
Dear Mr Sheppard
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedBought a Jonesville 290SA awning. Can't comment on the awning but can leisure shop.
The awning was really good value, transaction easy with super quick delivery.
Great service all round 👍
Reply from Leisureshopdirect15 June 2021
Dear Steve
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
Customer Services
Leisureshopdirect Ltd
VerifiedEfficient service and quick delivery.
Reply from Leisureshopdirect15 June 2021
Dear Mr Richardson
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedBoth water and waste carriers arrived very quickly
Reply from Leisureshopdirect15 June 2021
Dear Jane
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick service
Reply from Leisureshopdirect15 June 2021
Dear Scampmeister
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy to order, arrived on time and packaged well. Good products too!
Reply from Leisureshopdirect15 June 2021
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedProducts arrived promptly, as expected and good value for money.
Reply from Leisureshopdirect15 June 2021
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedWe received the new rooflight within the scheduled delivery time OK. Fast service
It came in a huge brown cardboard box - inside was the rooflight itself unboxed with no transit packing or fitting instructions. Finding the manufacturer's instructions on the Internet it turns out there are two different depth sizes of this particular model of rooflight, depending on the thickness of the caravan roof. There is no reference to this when purchasing or any option to choose which one you are getting. This appears to be a common issue across the industry. We've got the wrong one but as it fits the hole in the roof I have "customised" it and it appears to work OK - time will tell.
Yes it was the model, but more should be done to make customers aware of variations within a model and for a brand new item I would expect to see it in the manufacturer's box with fitting instructions (as on the shelf in the local caravan service centre). Mind you who would keep the box anyway...
This supplier is now aware of the issue and is actively looking at what can be done - that gets my vote every time. Well done to them for following through.
Reply from Leisureshopdirect21 June 2021
Hi there, I am sorry you feel that way. Please see the email I have now sent you (please check junk mail if not visible in inbox). Kind regards Craig
VerifiedExcellent service and fast delivery thankyou
Reply from Leisureshopdirect15 June 2021
Dear Dale
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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