Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

Read all our reviews on Trustpilot

Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Ann schofield
28 April 2021
Rated 5 out of 5 starsVerified

Window stay for moho

Ordered window stay for Moho late afternoon not expecting it for a few days, it turned up just after 8am the following morning- brilliant service. Advised by Albion caravans that you could probably supply what we needed,
Thank you.

Reply from Leisureshopdirect6 May 2021

Dear Ann

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

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Christine50
28 April 2021
Rated 5 out of 5 starsVerified

Excellent site for spares

We have a 25 ye old caravan which needed some new window blinds. I bought secondhand ones which were in excellent condition, a good price and fit perfectly.

Reply from Leisureshopdirect6 May 2021

Dear Christine

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Anthony Mather
28 April 2021
Rated 5 out of 5 starsVerified

Caravan parts

The service was excellent the items arrived quickly and was a good price I would recommend this company

Reply from Leisureshopdirect6 May 2021

Dear Mr Mather

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Martyn Jones
28 April 2021
Rated 5 out of 5 starsVerified

Very easy to order and a first class…delivery

Very easy to order and a first class delivery will order again no problem

Reply from Leisureshopdirect6 May 2021

Dear Mr Jones

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
David Cuttell
28 April 2021
Rated 5 out of 5 starsVerified

Website was very helpful and…

Website was very helpful and informative, order was processed quickly, post was slower but didn’t pay extra so you get what you get ( not there problem)
DC

Reply from Leisureshopdirect6 May 2021

Dear Mr Cuttell

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

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Clare Jenkins
28 April 2021
Rated 5 out of 5 starsVerified

Excellent service and will use again.

Excellent service and will use again.

Reply from Leisureshopdirect6 May 2021

Dear Ms Jenkins

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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hugh whitelaw
28 April 2021
Rated 5 out of 5 starsVerified

Camping fridge

Very quick delivery, price was most reasonable online but not used other than in the house. Pleased with it so far.

Reply from Leisureshopdirect6 May 2021

Dear Mr Whitelaw

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Stephen
28 April 2021
Rated 5 out of 5 starsVerified

Good value and great quality item.

Good value and great quality item.

Reply from Leisureshopdirect6 May 2021

Dear Stephen

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Kim Adams
28 April 2021
Rated 5 out of 5 starsVerified

Great product arrived on time

Great product arrived on time

Reply from Leisureshopdirect6 May 2021

Dear Kim

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Graham Borrill
28 April 2021
Rated 5 out of 5 starsVerified

Great service

Great service, competitive price

Reply from Leisureshopdirect6 May 2021

Thanks for taking the time to write us a review. We strive to offer the largest range at the best prices and we monitor competitors all the time. We are really happy you had a good experience on top of paying a great price. Thanks again.

Customer Services
Leisureshopdirect Ltd

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Jeff Richards
28 April 2021
Rated 5 out of 5 starsVerified

Compact shower tap

Great service delivery was prompt well packaged and no damage.
Would recommend this service

Reply from Leisureshopdirect6 May 2021

Dear Mr Richards

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience and we look forward to serving you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
TAB
28 April 2021
Rated 5 out of 5 starsVerified

Great Service and very Efficient

Great Service

Reply from Leisureshopdirect6 May 2021

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Customer
28 April 2021
Rated 5 out of 5 starsVerified

Easy purchase arrived in timely fashion.

Easy purchase arrived in timely fashion.

Reply from Leisureshopdirect6 May 2021

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Nick
28 April 2021
Rated 5 out of 5 starsVerified

Faultless experience

Great product, came quickly and was at the best price I could find anywhere. Will definitely use the site again.

Reply from Leisureshopdirect6 May 2021

Dear Nick

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Wayne McLaughlin
28 April 2021
Rated 5 out of 5 starsVerified

Excellent service

Good product, good price and prompt delivery. No complaints.

Reply from Leisureshopdirect6 May 2021

Dear Mr McLaughlin

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Denise Armstrong-Liles
28 April 2021
Rated 5 out of 5 starsVerified

very prompt service

very prompt service

Reply from Leisureshopdirect6 May 2021

Dear Denise

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

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Michael Pitchford
28 April 2021
Rated 5 out of 5 starsVerified

First class service

First class service, arrived next day.

Reply from Leisureshopdirect6 May 2021

Dear Mr Pitchford

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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CJW
28 April 2021
Rated 5 out of 5 starsVerified

All items arrived within the time…

All items arrived within the time specified. were very helpful when I wanted to add an extra item to my order.

Reply from Leisureshopdirect30 April 2021

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Ray Ryder
28 April 2021
Rated 5 out of 5 starsVerified

Excellent product

Excellent product, very fast delivery, would recommend this company.

Reply from Leisureshopdirect30 April 2021

Dear Mr Ryder

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Clive Phillips
28 April 2021
Rated 5 out of 5 starsVerified

My order was seen to very quick and…

My order was seen to very quick and sent to me straight away.
Definitely recommended Leisureshopdirect

Reply from Leisureshopdirect30 April 2021

Dear Mr Phillips,

Thanks for the review, we appreciate you taking the time to write to us. We do enjoy getting positive reviews and yours has made our day. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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