Protective Covers
Electric Bikes & Scooters
Heaters
Cool Boxes & Cool Bags
Cool Boxes by Brand
TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedSo easy to order on line and delivery arrived the next day !
Reply from Leisureshopdirect12 March 2021
Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service and fast delivery, really pleased with my purchase.
Reply from Leisureshopdirect12 March 2021
Dear Mr Denford,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedI originally had a query concerning postage on an item I wished to purchase from this site. The query was attended to promptly and the order shipped immediately, arriving in Australia within 2 weeks of placing the order. The service provided was efficient and prompt. Very rare to get such good service either in person or online
Reply from Leisureshopdirect11 March 2021
Hi Ronald
I am sorry for what seems like a bit of a mix up with the postage. Please see our email we have sent you in regards to this (please check junk box if not in inbox)
Kind regards Craig
Verifiedreally prompt despatch and delivery.straightforward transaction
Reply from Leisureshopdirect12 March 2021
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service and follow through. Cannot fault them.
Reply from Leisureshopdirect12 March 2021
Dear Mr Goodrick,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedGreat product
Reply from Leisureshopdirect12 March 2021
Dear Mr Longbottom,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent quick service thank you
Reply from Leisureshopdirect12 March 2021
Dear Maureen,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedI ordered some Motorhome grip mats via the website. They were very competitively priced and delivered the next day via Royal Mail. Postage was extra but speed of delivery was excellent.
Reply from Leisureshopdirect12 March 2021
Dear Mr Fry,
Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedItem is as described. Arrived in good time. Value for money.
Reply from Leisureshopdirect12 March 2021
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedThe items I ordered don't fit the nuts on my bike rack. They're too big unfortunately.
Leisurshopdirect have refunded my payment.
Thanks.
Reply from Leisureshopdirect11 March 2021
Hi there, I an sorry to hear that, please see the email we have sent you regarding this (please check your junk folder if not visible in your inbox). Kind Regards Craig
VerifiedDelivered quickly and a decent price.
Reply from Leisureshopdirect12 March 2021
Dear Mr Geraghty,
Thanks for taking the time to write us a review. We strive to offer the largest range at the best prices and we monitor competitors all the time. We are really happy you had a good experience on top of paying a great price. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedVery good service, many thanks.
Reply from Leisureshopdirect12 March 2021
Dear Mr Hanmore,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExceptional customer service
Reply from Leisureshopdirect12 March 2021
Thanks for taking the time to write us a review. We are glad one of our team could help you make the ordering process easy for you. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedQuick delivery and good value, recommended.
Reply from Leisureshopdirect12 March 2021
Dear Mr Lines,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedEasy ordering on the website fast delivery
Reply from Leisureshopdirect12 March 2021
Dear Mr Chamberlain,
We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedDelivered on time, always have good offers
Reply from Leisureshopdirect12 March 2021
Dear Nigel,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service quick response
Reply from Leisureshopdirect12 March 2021
Dear Mr Swan,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEverything went as planned. Thoroughly reliable.
Reply from Leisureshopdirect12 March 2021
Dear David,
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery impressed. Item turned up 3 days after ordering g. Which was a nice surprise as I forgot I ordered it. Very good quality. Cant wait to test it out
Reply from Leisureshopdirect12 March 2021
Dear Debbie,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedservice was good, however I initially gave a bad review because of multiple requests to give a review.
This turned out o be a glitch in a system and I have been impressed with the concern shown by Craig thereafter.
Reply from Leisureshopdirect10 March 2021
Hi Steve, my deepest apologies for this, I will contact Trust Pilot to try and sort this as the last thing we want is a customer being bombarded with emails. Please see the email I have sent you (please check your junk box folder if not visible in your inbox), thank you, kind regards Craig
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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