TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
Thank you very much. Very pleased with item, received and used yesterday
Reply from Leisureshopdirect12 March 2021
Dear Maureen,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedGreat website easy ordering and quick delivery will use again
Reply from Leisureshopdirect12 March 2021
Dear Mr Duggan,
Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Excellent service all round . Website has a great choice of items and at very reasonable prices . Delivered the next day and was kept informed of my delivery all the way. . Highly recommended leisureshopdirect
Reply from Leisureshopdirect12 March 2021
Dear Mr Wilson,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedSent immediately, received according to Covid. Excellent service!
Reply from Leisureshopdirect5 March 2021
Dear Mr Lewis,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedI order a tent. It arrives very quickly and seems great. Very competitive price and good service
Reply from Leisureshopdirect5 March 2021
Dear Annabelle,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFantastic service at a great price. Delivery was immediate and communication was first class. If you’re worried about online shopping, these people you can trust.
Reply from Leisureshopdirect5 March 2021
Dear Mr Smith,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedI bought a fridge shelf for my Dometic fridge. I had bought the same one off a different company but had to return that because I couldn't find the correct model on their website.
Leisure shops website gave me a detailed description of what I was buying. Perfectly.
I also bought 3 LED spotlights with USB sockets. I fitted one that worked. The other 2 didn't work. When I contacted LeisureShopDirect. They immediately sent me two replacements, even before i'd sent the faulty ones back.
I have already started to look on their website of what I can buy next. So helpful.
Reply from Leisureshopdirect5 March 2021
Dear Mr Leeds,
We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery good service item arrived in good time and exactly as requested
Reply from Leisureshopdirect5 March 2021
Dear Mr Webb,
It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery helpful
Reply from Leisureshopdirect5 March 2021
Dear Mr Leese,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat price for this water heater from Leisureshopdirect. Took two days from ordering to arriving. Water heater works perfect and can now enjoy a long hot shower rather than short hot long cold!!!
Reply from Leisureshopdirect5 March 2021
Dear Graham,
Thank you for leaving us the review and we are happy you are satisfied with the products you ordered. We hope you will use us again in the near future.
Customer Services
Leisureshopdirect Ltd
Verified5***** all the way
Reply from Leisureshopdirect5 March 2021
Dear Alin,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent well managed delivery and product.
Reply from Leisureshopdirect5 March 2021
Dear Karen,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedAfter the wrong item was initially sent to me, It was quickly rectified & correct item arrived within 24hrs of my email to the company. I am really impressed. Well done Leisureshopdirect. I would definitely recommend & shop with them again.
Reply from Leisureshopdirect5 March 2021
Dear Sue,
We are sorry to hear that there was an initial glitch with your order. We are glad it was resolved quickly. Thank you for leaving us the review and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
Verifiedexeellent servive ,early delivery,items as describes
Reply from Leisureshopdirect5 March 2021
Dear Judith,
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedRiech mover remote control available, in stock at RRP. Ordered and Dispatched and delivered within 24 hrs. Simple and easy. Packaging was OK (bubble wrap around the remote) another couple of wraps around or thicker padded envelope would have made this great. No problems re-syncing (directions on Leisure's website). Please with service and would use again.
Reply from Leisureshopdirect5 March 2021
Dear Mr SK,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedLove you guys. Super fast delivery. Amazing communication!
Reply from Leisureshopdirect5 March 2021
Dear Mr Jarvis,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedAll items in stock and delivered on time.
Reply from Leisureshopdirect5 March 2021
Dear Mr Waugh,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFast and on time. Would use again
Reply from Leisureshopdirect5 March 2021
Dear Mr Winter,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedCheaper and faster than A****n!!!!
Reply from Leisureshopdirect5 March 2021
Dear Neil,
Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.
Customer Services
Leisureshopdirect Ltd
VerifiedI ordered some trim, but wasn't sure about the colour. Emailed to confirm and got a helpful reply within a few hours. Very pleased with products and have used several times.
Reply from Leisureshopdirect5 March 2021
Dear Mr Clayton,
Thanks for taking the time to write us a review. It is great to hear that we helped you in the run up to the order and everything went well. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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