Protective Covers
Electric Bikes & Scooters
Heaters
Cool Boxes & Cool Bags
Cool Boxes by Brand
TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 9 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedProduct excellent, very warm and looks good, well packaged although delivery was delayed.
Reply from Leisureshopdirect15 January 2021
Dear Andrea,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat product. The coals were damaged in transit, but having notified Leisureshopdirect by email a replacement set arrived the next day. Excellent customer service.
Reply from Leisureshopdirect15 January 2021
Dear Jon,
Thanks for taking the time to write us a review. It is great to hear that we helped you in the run up to the order and everything went well. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service and goods arrived quickly.
Reply from Leisureshopdirect15 January 2021
Dear Mr Mitchell,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedItem was as expected and arrived the next morning
Reply from Leisureshopdirect15 January 2021
Dear Sandra,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedThis is the second time I have bought spares for my provence fire and on both occasions I have received excellent customer service
Reply from Leisureshopdirect15 January 2021
Dear Roma,
Thanks for taking the time to write us a review. We are glad one of our team could help you make the ordering process easy for you. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Excellent company to deal with,ordered on Sunday night delivered to northern Ireland on Wednesday everything perfect and well packaged Thanks
Reply from Leisureshopdirect8 January 2021
Dear Toke,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedArrived promptly and in good condition by courier
Reply from Leisureshopdirect8 January 2021
Dear Singe,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery quick. Helpful team that answered my query promptly. Will definitely use them again
Reply from Leisureshopdirect8 January 2021
Dear Karen,
Thanks for taking the time to write us a review. We are glad one of our team could help you make the ordering process easy for you. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedFast delivery good product
Reply from Leisureshopdirect8 January 2021
Dear Linda,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedItem delivered on time and in good condition. Very pleased with both the service and the quality of the product.
Reply from Leisureshopdirect24 December 2020
Dear Kenneth,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedAmazed by speed of delivery. Well pleased with the product
Reply from Leisureshopdirect24 December 2020
Dear Patrick,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedA broken tiny clip was making two shelves in a motorhome fridge unusable. Although I had to buy the shelf retainer to get the clips the piece was identified and found.
Read this review on TrustpilotVerifiedCaravan fridge winter covers out of stock when ordered but kept informed of progress of when stock available. Arrived when they said it would. Excellent service highly recommended.
Reply from Leisureshopdirect24 December 2020
Dear Mr Clifton,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service, would recommend them anytime.
Reply from Leisureshopdirect24 December 2020
Dear Tony,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedOnce again. Item as described and fast delivery
Reply from Leisureshopdirect24 December 2020
Dear Kev,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedJust what we were looking for so relieved to of found your site .now we can rehang the bathroom door 👍👍
Reply from Leisureshopdirect24 December 2020
Dear Susan,
Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedBought a Calor gas fire it is lovely so pleased good service would recommend
Reply from Leisureshopdirect24 December 2020
Dear Mr Weall,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service
Fast delivery
Will buy from here again
Reply from Leisureshopdirect24 December 2020
Dear MaRzaR,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedVery good service, Quick response, fast delivery, very positive, highly recommend.
Reply from Leisureshopdirect24 December 2020
Dear Artur,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedPostage could have been better item was excellent and well packaged overall 1st class service
Reply from Leisureshopdirect24 December 2020
Dear Mr Williams,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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