Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,281 reviews

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Ratings and reviews last updated 9 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

CK
16 December 2020
Rated 5 out of 5 starsVerified

Happy Customer

I have ordered a few products from this company and they have always been fantastic. Everything has been packaged well and arrived quickly. Oh and their prices are good too.

Reply from Leisureshopdirect18 December 2020

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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a jackson
16 December 2020
Rated 5 out of 5 starsVerified

Great service

Great service

Reply from Leisureshopdirect18 December 2020

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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William Silsby
16 December 2020
Rated 5 out of 5 starsVerified

Many thanks Very fast delivery

Many thanks Very fast delivery

Reply from Leisureshopdirect18 December 2020

Dear Mr Silsby,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Nigel Fisher
16 December 2020
Rated 5 out of 5 starsVerified

Very good service and quick delivery

Very good service and quick delivery

Reply from Leisureshopdirect18 December 2020

Dear Mr Fisher,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Mr Cohen
16 December 2020
Rated 5 out of 5 starsVerified

The company offered good value and the…

The company offered good value and the item was delivered quickly

Reply from Leisureshopdirect18 December 2020

Dear Mr Cohen,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Graham
16 December 2020
Rated 5 out of 5 starsVerified

Prompt service

Prompt service. Thank you

Reply from Leisureshopdirect18 December 2020

Dear Graham,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Alastair Hibbert
16 December 2020
Rated 5 out of 5 starsVerified

Very efficient service.

Very efficient service.

Reply from Leisureshopdirect18 December 2020

Dear Alastair,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Rebecca
16 December 2020
Rated 5 out of 5 starsVerified

Quick assistance from Leisureshop

Arrived very quickly! The item arrived damaged but Leisureshop were really helpful in sending a new item and arranged collection of the damaged item.

Thanks so much for all your help!

Reply from Leisureshopdirect18 December 2020

Dear Rebecca,

Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Robert Nash
16 December 2020
Rated 4 out of 5 starsVerified

Good company!

Competitive pricing. Easy to use website. Would have been 5 stars but for 2days later than told for delivery. That said I would still buy from this company in the future.

Reply from Leisureshopdirect18 December 2020

Dear Mr Nash,

We spend a great deal of time making the website as straightforward to use as possible. It is always great to hear that you found it easy to use. Thanks for taking the time to write us a review and we are glad you found the process streamlined. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Jacqueline
16 December 2020
Rated 5 out of 5 starsVerified

Very good website

Very good website with lots of explanation on items for sale plus bundle deals. Easy to order but delivery was a day later than told, probably because of the time of year. Would recommend

Reply from Leisureshopdirect18 December 2020

Dear Jacqueline,

Thanks for taking the time to write us a review. It is great to hear that you found the website and the ordering process easy and straightforward. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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MELINDA WILLIAMS
16 December 2020
Rated 5 out of 5 starsVerified

Super fast delivery and all in good…

Super fast delivery and all in good order

Reply from Leisureshopdirect18 December 2020

Dear Melinda,

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Michael Allen
13 December 2020
Rated 5 out of 5 starsVerified

Super efficient

Super efficient, could not be happier!

Reply from Leisureshopdirect18 December 2020

Dear Michael,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Customer Services
Leisureshopdirect Ltd

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Simon Wells
10 December 2020
Rated 5 out of 5 starsVerified

Competitive price and excellent…

Competitive price and excellent service, especially with sorting out an order that I subsequently discovered I needed to change.

Reply from Leisureshopdirect11 December 2020

Dear Mr Wells,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Ken Garner
9 December 2020
Rated 5 out of 5 starsVerified

Excellent prices and quick delivery.

Excellent prices and quick delivery.

Reply from Leisureshopdirect11 December 2020

Dear Mr Garner,

Thanks for taking the time to write us a review. We strive to offer the largest range at the best prices and we monitor competitors all the time. We are really happy you had a good experience on top of paying a great price. Thanks again.

Customer Services
Leisureshopdirect Ltd

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Richard
9 December 2020
Rated 5 out of 5 starsVerified

Purchased a Thetford Toilet, excellent price and delivery.

Ordered a Thetford toilet, competitive price including delivery and arrived very swiftly so overall excellent.

Reply from Leisureshopdirect11 December 2020

Dear Richard,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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Guest
9 December 2020
Rated 5 out of 5 starsVerified

Excellent service

Excellent service, competitive prices, good product line - unfortunately let down by Hermes.

Reply from Leisureshopdirect25 August 2023

Dear Customer,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot
Kate
9 December 2020
Rated 5 out of 5 starsVerified

We had a caravan cover which arrived on…

We had a caravan cover which arrived on time. We had no need to contact the suppliers so unable to comment on customer care. Cover was good quality and easy- ish to put on although difficult to see front marking.

Reply from Leisureshopdirect11 December 2020

Dear Kate,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

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William Jackson
9 December 2020
Rated 5 out of 5 starsVerified

Product as advertised and at a good…

Product as advertised and at a good price thank you

Reply from Leisureshopdirect11 December 2020

Dear Mr Jackson,

It is great to hear you had a good experience with your order with us. We are glad you noticed that we only sell genuine parts and accessories on our website. Thanks for the review and we hope we can help you again in the near future.

Customer Services
Leisureshopdirect Ltd

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Dave Smith
9 December 2020
Rated 5 out of 5 starsVerified

Coms not very good.

Coms not very good and very expensive postage £4.99 for second class for an item that is a few grams. Probably won’t use again.

After writing this review this company has contacted me and explained themselves so I have change my opinion and change my star rating from 3 to 5, I will also be using them again based on this.

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Linda
9 December 2020
Rated 5 out of 5 starsVerified

Very quick and efficient service

Very quick and efficient service. Delivery driver very pleasant. Fire is lovely and warm modern design and not too big

Reply from Leisureshopdirect11 December 2020

Dear Linda,

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

We look forward to helping you again in the future.

Customer Services
Leisureshopdirect Ltd

Read this review on Trustpilot

Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.

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