TrustScore 4.6 | Based on 8,281 reviews
Read all our reviews on Trustpilot
Ratings and reviews last updated 8 October 2026.
Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.
In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.
We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.
Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026
Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.
The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.
People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.
People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.
People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.
People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.
People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.
Showing our 4- & 5-star reviews
VerifiedExcellent Service
Reply from Leisureshopdirect16 October 2020
Dear Mr Burchell,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verified4 stars as I ordered 2 items and only received one. After a few emails I did receive the other item
Reply from Leisureshopdirect16 October 2020
Dear Mr Evans,
We are sorry to hear that there was an initial glitch with your order. We are glad it was resolved quickly. Thank you for leaving us the review and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedFast and efficient service item is how it was described k
Reply from Leisureshopdirect16 October 2020
Dear Mr Georgiou,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
Verifiedyou sent my unit as ordered but it did not arrive on time
Read this review on TrustpilotVerifiedWide choice and swift delivery. Recommended
Reply from Leisureshopdirect16 October 2020
Dear Mr Marrison,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Verifiedvery happy , quick delivery , value for money.
Reply from Leisureshopdirect16 October 2020
Dear Jacqui,
Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Have used this company on several occasions, very easy to deal with and always delivered on time. I did have one issue which was addressed immediately. Excellent service with branded products. +++++
Reply from Leisureshopdirect16 October 2020
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
I Have updated this review following a request to provide more information to the company, with which they responded and amended their website to mean you don't have to fill out all your info, they can take it from paypal, which means i will give them a try in the future, thank you for being responsive and listening to your customers. originally I wanted to pay with pay pal and i couldn't use pay pal checkout. Well done for such a quick response and solution!
Reply from Leisureshopdirect16 October 2020
Dear Mr Hawes,
Thank you for leaving us the review. We are happy that the initial issue was resolved quickly and the rest of the process went well. We hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedGood prompt service .. as it turned out I did not need the parts .. return policy seemed easy .. just awaiting my refund!
Reply from Leisureshopdirect16 October 2020
Dear Mr Lazenby,
Thank you leaving the review for us. We are sorry that you didn't need the parts but we are very happy that you found our returns procedure straight forward. We can confirm this has now been done for you. We look forward to serving you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat original product at brilliant price, service and felivery also brilliant
Reply from Leisureshopdirect9 October 2020
Dear Debra,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedGreat service. Fridge burner ordered one day received the next.
Reply from Leisureshopdirect9 October 2020
Dear Mr Clark,
Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedJust what we ordered - Excellent quick service to a first timer! - thankyou
Reply from Leisureshopdirect9 October 2020
Dear Mr Milner,
Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedIv ordersd a couple of times and their service is fantastic very fast delivery and products excellent
Reply from Leisureshopdirect9 October 2020
Dear yvonne,
Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedPerfect, quick delivery and good quality product
Reply from Leisureshopdirect9 October 2020
Dear Chris,
Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedI've used Leisure shop quite a bit for those hard to find caravan spares as they have everything in stock and have always been prompt. This time was no exception: items arrived very quickly even though we are in the far north of Scotland, where couriers can be slow. One item had a manufacturer's fault but their automated returns was very fast and efficient, with a replacement arriving before I'd had chance to return the faulty one.
Reply from Leisureshopdirect9 October 2020
Dear Emma,
Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.
We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedEXCELLECT!!
Reply from Leisureshopdirect9 October 2020
Dear Mr Marney,
It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.
Customer Services
Leisureshopdirect Ltd
VerifiedExactly what Ordered and delivered on time. Great service 👍
Reply from Leisureshopdirect9 October 2020
Dear Janice,
Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!
Customer Services
Leisureshopdirect Ltd
VerifiedVery happy with purchase, would definitely use this company again in the future. A+++
Reply from Leisureshopdirect9 October 2020
Thanks for the great review . The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
VerifiedExcellent service. Easy ordering and fast delivery. After sales service also excellent..
Reply from Leisureshopdirect9 October 2020
Dear Sheila,
Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
Customer Services
Leisureshopdirect Ltd
VerifiedCame when it said it would and great product
Reply from Leisureshopdirect9 October 2020
Dear Mr Montandon,
Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.
Customer Services
Leisureshopdirect Ltd
Before we used Trustpilot, customers emailed their feedback to us directly. Read the comments customers sent us before Trustpilot.
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