Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Terry E. Saltash, Cornwall.
22 May 2026
Rated 5 out of 5 starsVerified

Staff were very patient with my enquiry…

Staff were very patient with my enquiry last couple of days, thank you. Ortdered what I hope is the correct item?

Date of experience: 19 May 2026

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JOHN NEE
22 May 2026
Rated 5 out of 5 starsVerified

You had the item in stock and you…

You had the item in stock and you delivered it within a few days.

Date of experience: 15 May 2026

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Eiliv Nordeng
22 May 2026
Rated 5 out of 5 starsVerified

Very happy

I have received what I ordered, in reasonable time, to a reasonable price.

Date of experience: 22 May 2026

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Hayley Bilclough
22 May 2026
Rated 5 out of 5 starsVerified

Quick delivery of product that seemed…

Quick delivery of product that seemed to be out of stock everywhere else.

Date of experience: 11 May 2026

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JG
21 May 2026
Rated 4 out of 5 starsVerified

Wrong items delivered, but quickly fixed

Although the package was not exactly as we ordered, customer service sorted the problem very quickly and efficiently.

Date of experience: 11 May 2026

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Peter
21 May 2026
Rated 4 out of 5 starsVerified

Finding what I want at a reasonable…

Finding what I want at a reasonable price

Date of experience: 21 May 2026

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Linda Corrall
21 May 2026
Rated 5 out of 5 starsVerified

Easy to order.Fair price and good…

Easy to order.Fair price and good delivery for a reasonable charge.
Absolutely delighted with every aspect of your service.Well done.

Date of experience: 14 May 2026

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Paul Miles
21 May 2026
Rated 5 out of 5 starsVerified

Great parts finder

Selecting a part for my fridge was easy due to the specific product number and exploded view

Date of experience: 21 May 2026

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Sean Almond
20 May 2026
Rated 5 out of 5 starsVerified

EASY TO USE WEBSITE AND THE CUSTOMER…

EASY TO USE WEBSITE AND THE CUSTOMER SERVICE 2ND TO NONE

Date of experience: 20 May 2026

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John Beddington
19 May 2026
Rated 5 out of 5 starsVerified

A good site for all your spares

Easy to order, fair price, description accurate, delivery date kept ... in fact, all good.

Date of experience: 8 May 2026

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Miss Paula Griffin
18 May 2026
Rated 5 out of 5 starsVerified

Great prices just a great compony to…

Great prices just a great compony to deal with

Date of experience: 18 May 2026

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John Greenwood
17 May 2026
Rated 5 out of 5 starsVerified

The description helped us order the…

The description helped us order the correct part for our caravan and the price was very reasonable

Date of experience: 17 May 2026

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Philip Duffy
17 May 2026
Rated 5 out of 5 starsVerified

Excellent and well organised.

Excellent and very well organised store making selection easy. I’m impressed with support when you need advice too.

Date of experience: 7 May 2026

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K Foskett
17 May 2026
Rated 5 out of 5 starsVerified

Good service and fast delivery

Good service and fast delivery

Date of experience: 7 May 2026

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