Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

william
12 May 2026
Rated 5 out of 5 starsVerified

Transaction went very smoothly

Haven't received order yet so can't comment, products were easy to find and at a cheaper price, Transaction went very smoothly, and ordered has been dispatched

Date of experience: 12 May 2026

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Timothy O'connor
12 May 2026
Rated 5 out of 5 starsVerified

Exactly the replacement microwave for…

Exactly the replacement microwave for our caravan

Date of experience: 12 May 2026

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Glenn Fox
11 May 2026
Rated 5 out of 5 starsVerified

Order placed Thursday evening and…

Order placed Thursday evening and received delivery Saturday. Fast delivery, thanks

Date of experience: 1 May 2026

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Alexander Morrison
10 May 2026
Rated 5 out of 5 starsVerified

Excellent product and wonderfull service

Excellent product and wonderfull service.
Very usefull manuals which clearly show how to use the pats and give clear guidance as necessary.

I am very pleased with the support given to me when I was delayed in paying for my order due to medical oppointments prevented reaching my bank in a timely manner on the 8th May..
Thank You, payment completed today the 10th May.

Date of experience: 10 May 2026

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Mr John Shill
10 May 2026
Rated 4 out of 5 starsVerified

Item we required is in stock and a…

Item we required is in stock and a reasonable price

Date of experience: 10 May 2026

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Mr Carmelo Colville
9 May 2026
Rated 5 out of 5 starsVerified

Good price and very timely service

Good price and very timely service. Thank you for saving our holiday plans.

Date of experience: 2 May 2026

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Mr Brian Goddard
7 May 2026
Rated 5 out of 5 starsVerified

Viewing and ordering online was so easy…

Viewing and ordering online was so easy and straightforward. Put the Thule skylight in the basket, checkout and payment process was simple. Paid 2-3 delivery option and to my surprise it was delivered the following lunchtime. Excellent product and a first class experience

Date of experience: 27 April 2026

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Mr Gregory Cale
7 May 2026
Rated 5 out of 5 starsVerified

Very helpful and prompt service

Very helpful and prompt service

Date of experience: 7 May 2026

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Stella Matthews
7 May 2026
Rated 4 out of 5 starsVerified

Site was easy to use

Site was easy to use, good video to explain how to identify the required spare part.

Date of experience: 7 May 2026

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alan stribling
7 May 2026
Rated 5 out of 5 starsVerified

Easy order quick delivery and the…

Easy order quick delivery and the CORRECT part

Date of experience: 30 April 2026

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jonathan livesey
7 May 2026
Rated 5 out of 5 stars

Quality product quality service purchase was delivered 2 days early

My purchase was delivered 2 days early, the cheapest on the internet yet the quality is first class ,customer service sales, i placed the order late evening paid via PayPal and it was posted out first thing next morning, very happy with price,delivery and product quality,andnthey bet anyone's prices

Date of experience: 7 May 2026

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Desmond Limb
6 May 2026
Rated 5 out of 5 starsVerified

I placed an order just before the cut…

I placed an order just before the cut off time and Claire did a fantastic job of processing the order and managing to get my parcel delivered the next morning.
Thank you.

Date of experience: 29 April 2026

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