Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,280 reviews

Ratings and reviews last updated 8 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

for your order
26 August 2020
Rated 5 out of 5 starsVerified

Having been messed around by another…

Having been messed around by another supplier, I was delighted that you were quick, efficient & good value too.

My order arrived safely & on time.

Reply from Leisureshopdirect28 August 2020

Thank you for leaving us the review. We are very happy that you had a good experience. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. We hope we can serve you again in the future!

Read this review on Trustpilot
Jilly
26 August 2020
Rated 5 out of 5 starsVerified

Five Star Service

Fantastic service - product was perfect and arrived next day at caravan site so we could get replaced and carry on enjoying our holiday. Top quality service and products. 5 stars for sure!!

Reply from Leisureshopdirect28 August 2020

Dear Jilly,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Read this review on Trustpilot
Steph
26 August 2020
Rated 4 out of 5 starsVerified

Very good really pleased fast delivery…

Very good really pleased fast delivery maybe put on the instruction won't work unless level as it wasn't freezing so had to Google it

Reply from Leisureshopdirect28 August 2020

Dear Steph,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Read this review on Trustpilot
Duncan
26 August 2020
Rated 5 out of 5 starsVerified

Exactly what I needed

Had difficulty finding the type of table leg I needed anywhere else. Order process was efficient and quick dispatch and delivery. Leg and fittings were exactly as described.

Reply from Leisureshopdirect28 August 2020

Dear Mr Duncan,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Read this review on Trustpilot
Sy C SmithPlymouth, GB
26 August 2020
Rated 5 out of 5 starsVerified

Excellent service, great prices, quick delivery!

Excellent service, great prices, quick delivery.

Reply from Leisureshopdirect28 August 2020

Thanks for the great review. The team here at Leisureshopdirect always appreciate hearing from our happy customers. We look forward to helping you again in the future.

Read this review on Trustpilot
Judy Kale
26 August 2020
Rated 5 out of 5 starsVerified

Very fast delivery 😊

Very fast delivery 😊

Reply from Leisureshopdirect28 August 2020

Dear Judy,

It is great to hear you had a good experience with your order with us. Thanks for letting us know and we hope we can help you again in the near future.

Read this review on Trustpilot
ALLAN HOUGHTON
26 August 2020
Rated 5 out of 5 starsVerified

very quick service

very quick service

Reply from Leisureshopdirect28 August 2020

Dear Mr Houghton,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Read this review on Trustpilot
Mr Chris Ainsworth
26 August 2020
Rated 5 out of 5 starsVerified

Great item at a great price

Great item at a great price, superfast shipping

Reply from Leisureshopdirect28 August 2020

Dear Mr Ainsworth,

Thank you for leaving us the review. We constantly check our prices against our competitors to ensure we can offer the best prices. We strive to make the whole process from order to delivery as streamlined as possible and it is always great to hear from our customers. Thanks again.

Read this review on Trustpilot
Jonathan Twiddy
26 August 2020
Rated 5 out of 5 starsVerified

Efficient service...

Efficient service.... Many thanks

Reply from Leisureshopdirect28 August 2020

Dear Mr Twiddy,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Read this review on Trustpilot
dave white
24 August 2020
Rated 4 out of 5 stars

Fiamma back box

had to wait for stock to arrive, but after chasing for a while success, thanks to one good person in customer service, thank you

Reply from Leisureshopdirect28 August 2020

Dear Mr White,

Thanks for taking the time to write us a review. It is great to hear that we helped you in the run up to the order and everything went well. We look forward to helping you again in the future.

Read this review on Trustpilot
M Topp
24 August 2020
Rated 5 out of 5 starsVerified

Spares parts for motor home skylight…

Spares parts for motor home skylight were received quickly and worked well.

Reply from Leisureshopdirect28 August 2020

Dear Mr Topp,

Thank you for leaving us the review and we are happy you are satisfied with the products you ordered. We hope you will use us again in the near future.

Read this review on Trustpilot
Declan Jones
22 August 2020
Rated 5 out of 5 starsVerified

Really good shopping and communication…

Really good shopping and communication with rapid response

Reply from Leisureshopdirect28 August 2020

Dear Mr Jones,

Thank you for leaving us the review. We are very happy that you had a good experience and we hope we can serve you again in the future!

Read this review on Trustpilot
John Williams
22 August 2020
Rated 5 out of 5 starsVerified

Arrived on time and is what I ordered

Arrived on time and is what I ordered. Have yet to fit to see if it works.

Reply from Leisureshopdirect28 August 2020

Dear Mr Williams,

It is great to hear everything went well. Thanks for leaving the review and we look forward to helping you again in the future.

Read this review on Trustpilot
Mrs D
21 August 2020
Rated 5 out of 5 starsVerified

Excellent service

Excellent service, fast delivery. Queries sorted quickly.

Reply from Leisureshopdirect21 August 2020

Dear Mrs D,

Thanks for taking the time to write us a review. We appreciate you taking the time to let us know that everything went well. We look forward to helping you again in the near future

Read this review on Trustpilot
ian hamilton
20 August 2020
Rated 5 out of 5 starsVerified

Good service considering COVID

Good service considering COVID

Reply from Leisureshopdirect21 August 2020

Dear Mr Hamilton,

Thanks for the review, we appreciate you taking the time. It is always great to hear that you had a good experience ordering with us. We look forward to helping you again in the future.

Read this review on Trustpilot
Barry
20 August 2020
Rated 5 out of 5 starsVerified

Had to return a chair.

Had to return a chair.. No hassle. Prompt pickup and redelivery.. Fantastic customer service... Thanks again

Reply from Leisureshopdirect21 August 2020

Dear Barry,

Thanks for taking the time to write us a review. We are glad one of our team could help you make the ordering process easy for you. We look forward to helping you again in the future.

Read this review on Trustpilot
Noeleen
20 August 2020
Rated 5 out of 5 starsVerified

Great service it’s my 2nd time to order…

Great service it’s my 2nd time to order and first class

Reply from Leisureshopdirect21 August 2020

Dear Noeleen,

Thanks for the positive review, we really appreciate you leaving it for us. We are glad you had a great experience and we look forward to helping you again in the future.

Read this review on Trustpilot
Thom Williams
19 August 2020
Rated 5 out of 5 starsVerified

Excellent

Excellent! The perfect on line Leisure retailer. Wouldn’t hesitate to use them again.

Reply from Leisureshopdirect21 August 2020

Dear Mr Williams,

Thanks for the review, we appreciate you taking the time. We do enjoy getting positive reviews and yours has made our day! We look forward to helping you again in the future.

Read this review on Trustpilot
JOHN MCLAFFERTY
19 August 2020
Rated 5 out of 5 starsVerified

excellent seller

excellent seller, fast delivery and good value

Reply from Leisureshopdirect21 August 2020

Dear Mr Mclafferty,

Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

Read this review on Trustpilot
Richard Smart
19 August 2020
Rated 5 out of 5 starsVerified

Everything from ordering to delivery no…

Everything from ordering to delivery no faults

Reply from Leisureshopdirect21 August 2020

Dear Mr Smart,

Thanks for letting us know about your positive experience with us. We do try to make everything as streamlined as possible it is always great to hear this from customers.

Read this review on Trustpilot