Customer Reviews

Rated 4.5 out of 5 stars on Trustpilot

TrustScore 4.6  |  Based on 8,276 reviews

Ratings and reviews last updated 7 October 2026.

Leisureshopdirect prides itself on a high level of service, and to date we have received a fantastic response from our customers through independent reviews collected by Trustpilot.

In order for us to ensure our level of service continues to be of a high standard, we would like to hear from you and display your feedback for current and new customers to view.

We would like to take this opportunity to thank all customers for your continued support. Our reviews are shown below, newest first.

Review summary

Created with AI from recent Trustpilot reviews · based on 349 reviews between 12 July 2026 and 4 October 2026

Customers repeatedly describe Leisureshopdirect as a reliable source for caravan, motorhome and camping parts, with a wide range of spares in stock and prices that compare well with other suppliers. Many mention finding items that were hard to track down elsewhere, including components for older or non-UK vehicles, and report that the parts arrived correct, well packaged and fitted as expected.

The website draws consistent praise for clear diagrams, detailed listings and a straightforward search and checkout, with repeat buyers saying the experience is the same every time. Delivery is frequently described as quick, often within a day or two, with helpful tracking and delivery options. Customer service by email is noted for prompt, knowledgeable replies that help identify the right part.

What people talk about most

Product

People report positive experiences with the product range, noting good stock levels of caravan and motorhome spares, hard-to-find parts, quality items such as coolboxes, mattresses and air conditioning units, and correct fit.

Order

People report positive experiences with ordering, noting a quick, simple purchase process, clear stock and delivery information, easy payment including PayPal, and straightforward repeat orders.

Delivery service

People report positive experiences with delivery, noting fast dispatch, arrival within a day or two, well-packaged parcels, useful tracking updates and a choice of delivery options.

Website

People report positive experiences with the website, noting easy navigation, detailed catalogues with diagrams and photographs that make identifying the right component simple, plus competitive prices shown clearly.

User experience

People report positive experiences overall, noting helpful, knowledgeable email support that identifies correct parts quickly, good communication throughout, and a service many say they return to and recommend.

Showing our 4- & 5-star reviews

Mr Baker
30 April 2026
Rated 5 out of 5 starsVerified

All the information to order the…

All the information to order the correct part was provided

Date of experience: 30 April 2026

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Adrian Neeves
29 April 2026
Rated 5 out of 5 starsVerified

Excellent value products

Excellent value products, rapid delivery and efficient administration of order.

Date of experience: 29 April 2026

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P Gregs
29 April 2026
Rated 5 out of 5 stars

Ordered from their website on Sunday…

Ordered from their website on Sunday night and they delivered on Wednesday got exactly what I paid for can’t fault them

Date of experience: 29 April 2026

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JOHN PARRY
28 April 2026
Rated 5 out of 5 starsVerified

A really pleasant transaction,

A really pleasant transaction,
I had to collect the item and was made very welcome , and even given a drink of squash , really helpful and kind staff.thank you.

Date of experience: 21 April 2026

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Jc
28 April 2026
Rated 5 out of 5 starsVerified

Excellent after sales customer service

Excellent after sales customer service! I had a fault with my tent on delivery and Claire from customer service was amazing at dealing with the collection and re delivery of a new one. Fabulous service from start to finish , She kept me upto date every step of the way. Thankyou!

Date of experience: 16 April 2026

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Noel
28 April 2026
Rated 5 out of 5 starsVerified

A great company to deal with

A great company to deal with. All items purchased were top quality and worked fine. Their range and availability made ordering easy as I was replacing part over ten years old. A 1st go to company when looking for my camper van bits

Date of experience: 20 April 2026

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Julia
28 April 2026
Rated 5 out of 5 starsVerified

The ordering process was relatively…

The ordering process was relatively simple.

Date of experience: 27 April 2026

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Terry
27 April 2026
Rated 5 out of 5 starsVerified

1st time US orde

Website was easy to use. This is an international order to the USA. Will have to see how the process works. I came to this site via a member of FB group. Thxs

Date of experience: 26 April 2026

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Dave Andrews
27 April 2026
Rated 5 out of 5 starsVerified

Really easy to buy from and very quick…

Really easy to buy from and very quick delivery

Date of experience: 15 April 2026

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Mr Phil Morris
27 April 2026
Rated 5 out of 5 starsVerified

Easy,fast and a vast range of products.

Easy,fast and a vast range of products.

Date of experience: 27 April 2026

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Mr Price
26 April 2026
Rated 5 out of 5 starsVerified

Great choice of products

Great choice of products, easy to navigate website, various postal options…

Date of experience: 26 April 2026

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Stan the T'Cat man
26 April 2026
Rated 5 out of 5 starsVerified

Ease of use

Ease of use
You as a company!! 👍🏻

Date of experience: 26 April 2026

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Michelle Spencer
25 April 2026
Rated 4 out of 5 starsVerified

Website a little tricky to navigate but…

Website a little tricky to navigate but got there in the end.

Date of experience: 25 April 2026

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Barry Glanville
25 April 2026
Rated 5 out of 5 starsVerified

Delivery was prompt and summer arrived…

Delivery was prompt and summer house arrived expertly packed. Loads of help videos to view to help with getting it built. Fabulous 👍😎

Date of experience: 15 April 2026

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Noel
25 April 2026
Rated 5 out of 5 starsVerified

easy web to use very informative good…

easy web to use very informative good choice

Date of experience: 25 April 2026

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Pat
24 April 2026
Rated 5 out of 5 starsVerified

Great Service and delivery

The connections are different but I managed to sort it out, in and now working 👍

Date of experience: 16 April 2026

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